# Atera

> An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints.

Atera is an RMM and PSA platform from Atera Networks that combines remote monitoring, ticketing and remote access in one console. It is priced per technician rather than per endpoint, with published plans starting at $149 per technician per month billed annually. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026.

- Page: https://mspsoftware.net/software/atera
- Vendor: Atera Networks, https://mspsoftware.net/vendors/atera, website https://www.atera.com/
- Categories: RMM and patching (primary), Remote access and support, PSA and ticketing
- Free trial: yes. Free version: no.
- Deployment: cloud. Platforms: web, Windows, macOS, Linux, iOS and Android. HQ: Israel. Founded: 2011.
- Support: live chat, 24/7, knowledge base and community. Training: documentation, videos and webinars.

## From the vendor

Atera is a remote monitoring and management platform from Atera Networks for managed service providers and internal IT departments, combining RMM, a ticketing-based PSA, patch management, network discovery and remote access in a single console. Endpoints are unlimited on every plan because Atera prices per technician rather than per device, which is the platform's main difference from RMMs such as NinjaOne or Datto RMM that charge per endpoint. It covers monitoring and alerting, scripting and automation, third-party software patching through WinGet, Chocolatey and Homebrew, and remote access built on Splashtop, with AnyDesk, TeamViewer and ScreenConnect available as alternatives. The PSA side handles ticketing with SLAs, contracts, time tracking and billing that syncs to QuickBooks and Xero, plus a customer portal and knowledge base, so a small MSP can run monitoring and helpdesk from one product rather than joining a separate RMM to a separate PSA. Pricing is published on Atera's own site and starts at $149 per technician per month on the Professional plan when billed annually, or $169 per technician per month billed monthly, rising to $189 for Expert and $219 for Master on annual billing, with a quote-only Enterprise tier adding single sign-on, network discovery and a 99.9% uptime SLA (checked September 2026). There is no free version, only a 30-day free trial that does not require a card. Atera integrates with backup and security vendors including Acronis, Bitdefender and ESET, documentation tool IT Glue, network monitoring from Domotz, and accounting software QuickBooks and Xero, alongside an AI agent called Robin for autonomous ticket handling. Atera Networks was founded in 2011 and is based in Tel Aviv, Israel, with additional offices in the United States, Romania and the Netherlands, backed by investors General Atlantic and K1. MSPs comparing Atera against per-endpoint RMMs should model total cost against their actual technician headcount rather than device count, since a per-technician licence can end up costing more than a per-endpoint one for a small team managing a very large device base; it is also worth checking file transfer limits and audit log retention on the specific tier, since both vary between Professional, Expert and Master.

## Our take

Atera's appeal is one login for monitoring, patching, ticketing and remote access, priced per technician with no per-endpoint counting, which suits a small or solo MSP that wants to add client devices without renegotiating a contract. It suits shops happy to run their helpdesk on Atera's own ticketing rather than a heavier, more configurable PSA such as ConnectWise PSA or HaloPSA, and the per-technician model works best when each technician genuinely manages a large device count; a small team with only a handful of endpoints each may do better on a per-endpoint RMM like NinjaOne. Before buying, check the patch management scope, reporting depth and audit-log retention on the specific tier you need, since Atera's four tiers gate real capability rather than just seats.

## Pricing

Atera starts at US$149.00 per technician per month, according to the vendor (pricing page: https://www.atera.com/pricing/).

| Plan | Price | Per | Highlights |
| --- | --- | --- | --- |
| Professional | US$149.00 | technician per month | Remote monitoring and patch management, 2 Splashtop sessions, 15GB monthly file transfer, 1-month audit logs |
| Expert | US$189.00 | technician per month | Unlimited Splashtop sessions, AnyDesk access, 11 preset reports, 6-month audit logs |
| Master | US$219.00 | technician per month | Up to 10 custom analytics reports, 80GB monthly file transfer, Data recovery, 12-month audit logs |

## Features

| Feature | Supported | Note |
| --- | --- | --- |
| Patch management | yes | Includes OS and third-party application patching. |
| Scripting | yes |  |
| Remote access | yes | Built-in Splashtop, with AnyDesk, TeamViewer and ScreenConnect as options. |
| Monitoring and alerting | yes |  |
| Software deployment | yes | Deployed via software bundles and automation profiles. |
| Network discovery | yes | Included from Enterprise tier; also available via the Domotz integration. |
| Backup integration | yes | Via Acronis and Axcient integrations. |
| PSA integration | yes | PSA is native to Atera, not a separate integration. |
| Reporting | yes |  |
| Automation policies | yes |  |
| Third-party application patching | yes | Via WinGet, Chocolatey and Homebrew. |
| Unattended access | yes |  |
| On-demand support session | yes | Attended sessions via a 9-digit code. |
| File transfer | yes |  |
| Session recording | yes |  |
| Multi-monitor support | yes |  |
| In-session chat | yes |  |
| Self-hosted option | no | Atera is cloud-only. |
| Command-line scripted deployment | yes | Agent deployment via Chocolatey and command-line installers. |
| PSA integration | yes | Native to Atera. |
| Ticketing with SLA timers | yes |  |
| Contract and agreement management | yes |  |
| Time tracking and timesheets | yes |  |
| Billing and invoicing | yes | Syncs with QuickBooks and Xero. |
| Client self-service portal | yes |  |
| Built-in knowledge base | yes |  |
| RMM integration | yes | RMM is native to Atera, not a separate integration. |
| Accounting integration | yes | QuickBooks and Xero. |
| Reporting and dashboards | yes |  |
| Mobile app | yes | iOS and Android apps listed on Atera's site. |
| Workflow and ticket automation | yes |  |
| Asset and configuration tracking | yes | Via RMM device and network discovery. |

## Integrations

- IT Glue, https://mspsoftware.net/software/it-glue
- Acronis Cyber Protect Cloud, https://mspsoftware.net/software/acronis-cyber-protect-cloud
- Splashtop, https://mspsoftware.net/software/splashtop
- ScreenConnect, https://mspsoftware.net/software/screenconnect
- Bitdefender GravityZone, https://mspsoftware.net/software/bitdefender-gravityzone
- ESET PROTECT, https://mspsoftware.net/software/eset-protect
- Domotz, https://mspsoftware.net/software/domotz

Listed products that integrate with Atera: AnyDesk and Splashtop.

## Alternatives

- ConnectWise RMM: Cloud RMM from ConnectWise with per-endpoint quote-only pricing. https://mspsoftware.net/software/connectwise-rmm. Compare: https://mspsoftware.net/compare/atera-vs-connectwise-rmm
- Datto RMM: Kaseya's cloud RMM, built to pair with Autotask PSA and Datto BCDR. https://mspsoftware.net/software/datto-rmm. Compare: https://mspsoftware.net/compare/atera-vs-datto-rmm
- NinjaOne: Cloud RMM priced $1.50-$3.75 per endpoint per month, with ticketing, PSA and backup. https://mspsoftware.net/software/ninjaone. Compare: https://mspsoftware.net/compare/atera-vs-ninjaone
- Kaseya VSA: Quote-only RMM with endpoint patching, automation and Live Connect remote access. https://mspsoftware.net/software/kaseya-vsa. Compare: https://mspsoftware.net/compare/atera-vs-kaseya-vsa

## FAQ

### How much does Atera cost?

Atera starts at US$149.00 per technician per month, according to the vendor, checked September 2026.

### Does Atera offer a free trial?

Atera offers a free trial. There is no free version.

### What does Atera integrate with?

Atera lists integrations with IT Glue, Acronis Cyber Protect Cloud, Splashtop, ScreenConnect, Bitdefender GravityZone and ESET PROTECT.

### What integrates with Atera?

AnyDesk and Splashtop list an integration with Atera.

### Is Atera cloud or on-premises?

Atera is cloud-hosted; there is no on-premises version.

### Who is Atera for?

MSPs report using Atera at sizes of 1-5, 6-15 and 16-50 technicians.

### Is Atera priced per endpoint or per technician?

Atera is priced per technician, not per endpoint, with unlimited devices on every plan. Published pricing starts at $149 per technician per month on the Professional plan billed annually, or $169 billed monthly, rising to $219 for Master; Enterprise pricing is quote-only (checked September 2026). This differs from per-endpoint RMMs such as NinjaOne or Datto RMM, where cost scales directly with device count rather than headcount.

### Does Atera offer a free trial or a free version?

Atera offers a 30-day free trial with no credit card required, which lets you evaluate the platform hands-on before committing. However, there is no free version once the trial period ends. Continued use requires a paid subscription on one of Atera's per-technician plans, starting with Professional at $149 per month when billed annually.

### What remote access tool does Atera use?

Atera's remote access is built on Splashtop by default, included on every plan, with AnyDesk, TeamViewer and ScreenConnect available as alternative or additional options. Session limits vary by tier: the Professional plan includes two Splashtop sessions, while Expert and above include unlimited Splashtop sessions.

### Does Atera integrate with QuickBooks or Xero for billing?

Yes, Atera's built-in PSA billing syncs with QuickBooks and Xero so time tracked against tickets and contracts can be turned into invoices without re-entering data. This sits alongside Atera's own ticketing, SLA and contract management rather than requiring a separate PSA product.

### Who owns Atera and where is it based?

Atera Networks is a privately held company founded in 2011 and headquartered in Tel Aviv, Israel, with additional offices in the United States, Romania and the Netherlands. It is backed by growth-equity investors General Atlantic and K1 rather than being owned by a larger competitor.