# Autotask > Kaseya's per-user PSA for ticketing, contracts and billing. Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time tracking and billing, built to integrate natively with Datto RMM, IT Glue and Datto BCDR. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026. - Page: https://mspsoftware.net/software/autotask - Vendor: Datto, https://mspsoftware.net/vendors/datto, website https://www.datto.com/products/autotask-psa/ - Categories: PSA and ticketing (primary), Billing and reconciliation - Free trial: no. Free version: no. - Deployment: cloud. Platforms: web, iOS and Android. HQ: United States. Founded: 2001. - Support: help desk, knowledge base, phone, live chat and community. Training: documentation. ## From the vendor Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time and expense tracking and billing. It suits MSPs of most sizes, from small teams to larger service desks, who want a mature PSA with a long track record in the channel and a broad set of billing and contract structures to handle different client agreements. It is part of the same Kaseya product family as Datto RMM, IT Glue and Datto BCDR, and MSPs already using or considering any of those products often evaluate Autotask alongside them rather than on its own. Pricing is per user per month, quoted directly by a Kaseya account manager rather than published, usually on an annual contract and often discounted when bundled with Datto RMM and Datto BCDR under a single agreement. It integrates natively with Datto RMM, IT Glue and Datto BCDR so device, documentation and backup data all flow into the same tickets without a separate connector, and connects to accounting platforms such as QuickBooks and Xero, plus third-party RMM and quoting tools, through its API and an integration hub listing more than 250 third-party tools. Autotask was founded in 2001 and is based in the United States, and its console runs entirely through the web rather than a desktop application, which keeps deployment to a technician's own machine simple regardless of operating system. MSPs comparing PSAs should get the full annual cost in writing, including any Kaseya-stack bundling discount, and confirm what happens to that discount if they later drop one of the bundled products. ## Pricing Autotask does not publish a list price. ## Features | Feature | Supported | Note | | --- | --- | --- | | Ticketing with SLA timers | yes | | | Contract and agreement management | yes | | | Time tracking and timesheets | yes | | | Billing and invoicing | yes | | | Project management | yes | | | Client self-service portal | yes | Native Client Access Portal for ticket and project visibility. | | Built-in knowledge base | yes | | | RMM integration | yes | | | Accounting integration | yes | | | Reporting and dashboards | yes | | | Mobile app | yes | Native iOS and Android apps. | | Workflow and ticket automation | yes | | | Asset and configuration tracking | yes | | | Automated invoicing | yes | | | Multi-currency support | yes | | | Margin reporting | yes | Contract profitability tracking against internal rates. | | Recurring billing automation | yes | | | Client-facing invoices | yes | | ## Integrations - Datto RMM, https://mspsoftware.net/software/datto-rmm - IT Glue, https://mspsoftware.net/software/it-glue - Datto BCDR, https://mspsoftware.net/software/datto-bcdr - QuickBooks, https://quickbooks.intuit.com - Xero, https://www.xero.com - Microsoft Entra ID, https://mspsoftware.net/software/microsoft-entra-id Listed products that integrate with Autotask: Acronis Cyber Protect Cloud, Alternative Payments, Augmentt, Auvik, Barracuda Managed XDR, Benji Pays, BeyondTrust Remote Support, Blackpoint Cyber, CloudRadial, ConnectBooster, ConnectSecure, Coro, CyberHoot, CyberQP, DNSFilter, Datto BCDR, Datto RMM, Datto SaaS Protection, DeskDirector, Domotz, Evo Security, FlexPoint, Gradient, Guardz, Heimdal DNS Security, Huntress, IT Glue, IT Portal, IT Portal, Invarosoft, Kaseya MDR, Lexful, Liongard, LogMeIn Rescue, MSPbots, Mailprotector, N-able Managed EDR, N-able N-central, Naverisk, NinjaOne, Nodeware, OpenText Core DNS Protection, QBR Studio, QuoteWerks, Salesbuildr, ScalePad Lifecycle Manager, Spanning Backup, Strategy Overview, ThreatLocker, Todyl, TopLeft, WatchGuard Endpoint Security, Zomentum and vPenTest. ## Alternatives - SuperOps: PSA and RMM combined for MSPs, priced per technician from £119 a month, with Monica AI included. https://mspsoftware.net/software/superops. Compare: https://mspsoftware.net/compare/autotask-vs-superops - ConnectWise PSA: Ticketing, contracts and billing for a service desk, from ConnectWise. https://mspsoftware.net/software/connectwise-psa - Atera: An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. https://mspsoftware.net/software/atera. Compare: https://mspsoftware.net/compare/atera-vs-autotask - Syncro XMM: Combined PSA and RMM priced per technician, with no per-endpoint fee. https://mspsoftware.net/software/syncro. Compare: https://mspsoftware.net/compare/autotask-vs-syncro ## FAQ ### How much does Autotask cost? Autotask does not publish a list price. No MSP price reports have been approved yet. ### Does Autotask offer a free trial? Autotask does not offer a free trial. There is no free version. ### What does Autotask integrate with? Autotask lists integrations with Datto RMM, IT Glue, Datto BCDR, QuickBooks, Xero and Microsoft Entra ID. ### What integrates with Autotask? Acronis Cyber Protect Cloud, Alternative Payments, Augmentt, Auvik, Barracuda Managed XDR and Benji Pays list an integration with Autotask. ### Is Autotask cloud or on-premises? Autotask is cloud-hosted; there is no on-premises version. ### Does Autotask require Datto RMM to work? No, Autotask connects to third-party RMM and quoting tools through its API and partner marketplace, so it does not require Datto RMM. The native integration with Datto RMM, IT Glue and Datto BCDR, all part of the same Kaseya product family, is the main reason MSPs already on those products choose Autotask, since data flows between all four without a separate connector, but it is not a hard requirement to get started. ### Is Autotask cheaper when bundled with Datto RMM and Datto BCDR? Autotask pricing is quote-only and often discounted when bundled with Datto RMM and Datto BCDR under a single Kaseya agreement, but the exact figure depends on the sales conversation. MSPs should ask their account manager for both a standalone Autotask quote and a bundled quote, and confirm in writing what happens to any bundling discount if they later drop one of the other products. ### What accounting tools does Autotask integrate with? Autotask integrates with accounting platforms such as QuickBooks and Xero for invoicing, alongside third-party RMM and quoting tools, through its API and an integration hub covering more than 250 third-party tools. MSPs relying on a specific accounting workflow should confirm the current integration still supports the features they need, since integration depth can change over time, directly with Kaseya or their implementation partner. ### Is Autotask suitable for a small MSP or only larger service desks? Autotask is built to suit MSPs of most sizes, from small teams to larger service desks, rather than being aimed only at large operations. Its broad set of billing and contract structures is useful as an MSP grows, but a very small or solo shop may find a simpler, published-price PSA such as Syncro or HaloPSA faster to set up without a Kaseya sales conversation.