# Gorelo

> All-in-one RMM and PSA for MSPs, priced per technician across three tiers from $39 a month.

Gorelo is an all-in-one RMM and PSA platform for managed service providers, sold by Gorelo, Inc. Pricing is published and per technician across three tiers, from $39 per user per month for Co-Managed access up to $99 per user per month for the Full Platform covering remote management, ticketing, documentation, billing and automation. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026.

- Page: https://mspsoftware.net/software/gorelo
- Vendor: Gorelo, Inc., https://mspsoftware.net/vendors/gorelo, website https://www.gorelo.io/
- Categories: RMM and patching (primary), PSA and ticketing
- Free trial: yes. Free version: no.
- Deployment: cloud. Platforms: web, Windows and macOS. Founded: 2021.
- Support: knowledge base and community. Training: documentation.

## From the vendor

Gorelo is an all-in-one RMM and PSA platform from Gorelo, Inc. for managed service providers that want remote monitoring, ticketing, documentation, billing and automation in one console rather than a stitched-together set of point tools. The platform reached feature completion and launched publicly in May 2025 after development that began in 2021, and its founders, both from MSP and enterprise software backgrounds, describe building it after running MSPs on existing platforms. It suits MSPs starting fresh or replacing an older combination of separate RMM and PSA tools with something newer, and MSPs that prefer published, per-technician pricing over a quote-only sales process. On the remote management side Gorelo covers device monitoring and uptime checks, scripting through a live terminal and CLI, Windows patch management with deferral and reboot controls comparable to Intune, third-party application updates through WinGet, tag-based policy automation, and local admin password rotation. Its service delivery module covers ticketing with real-time internal chat and mentions, projects with checklists and time tracking, a client portal, forms and a document library that doubles as a knowledge base, and approval workflows. Billing covers flexible contract types (unlimited, limited, block and per hour), a product catalogue, and invoicing synced to Xero or QuickBooks. Gorelo also integrates directly with Huntress, ScreenConnect, Pax8, 1Password and the backup platform Slide, and includes AI features such as ticket summarisation, sentiment analysis, suggested replies and guided script generation across the platform. Pricing is published rather than quote-only: Co-Managed access starts at $39 per user per month, PSA Only is $59 per user per month, and the Full Platform combining remote management, service delivery, documentation, billing and automation is $99 per user per month, all billed annually with a higher monthly rate, and an organisation's owner must hold a Full Platform licence before Co-Managed or PSA-only seats can be added (checked September 2026). Gorelo offers a 30-day free trial and states there are no lock-in contracts, but there is no free tier once the trial ends. The platform is cloud-hosted on Microsoft Azure with a SOC 2 Type I attestation, and its headquarters is not published on its site. Because Gorelo is a young product, MSPs should check on a trial whether its patch management beyond Windows, reporting, and features such as SLA timers match what a longer-established RMM or PSA already provides.

## Our take

Gorelo is one of the newest all-in-one RMM and PSA platforms in this category, having only reached full launch in 2025, so it is worth weighing against established combined platforms such as SuperOps or Syncro, and against pairing a separate RMM such as NinjaOne with a separate PSA such as HaloPSA. Its per-technician pricing is published and tiered rather than a single flat number, so check which tier actually includes remote management, service delivery and billing before comparing the headline price to a rival's. On a trial, confirm the depth of patching beyond Windows, whether SLA timers or a dedicated mobile app matter to your team, since neither is described in Gorelo's current documentation, and that your existing PSA and RMM data can migrate over cleanly given how young the platform still is.

## Pricing

Gorelo starts at US$39.00 per technician per month, according to the vendor (pricing page: https://www.gorelo.io/pricing/).

| Plan | Price | Per | Highlights |
| --- | --- | --- | --- |
| Co-Managed | US$39.00 | technician per month | Remote management and service delivery for co-managed clients, Documentation, AI and automation, Projects, SSO with Microsoft Entra, Requires org owner on Full Platform |
| PSA Only | US$59.00 | technician per month | Service delivery, documentation and billing, AI and automation, Projects, SSO with Microsoft Entra, Requires org owner on Full Platform |
| Full Platform | US$99.00 | technician per month | Service delivery, remote management, documentation and billing together, AI and automation, Projects, SSO with Microsoft Entra, Full feature access |

## Features

| Feature | Supported | Note |
| --- | --- | --- |
| Patch management | yes | Windows Updates managed like Intune, with deferrals and reboot controls. |
| Scripting | yes | Background CLI, guided AI script generation and a live terminal (technical preview). |
| Remote access | yes | Gorelo Connect for technician access, plus a ScreenConnect integration. |
| Monitoring and alerting | yes | Uptime checks, event log, process, service and antivirus monitoring with alert deduplication. |
| Network discovery | no | No network scanning or unmanaged-device discovery found in product pages or the full help-centre index. |
| Mobile device management | no | No iOS/Android device management found in product pages or the full help-centre index. |
| Backup integration | yes | Integrates with the Slide backup platform; snapshot status and backups from the asset page. |
| PSA integration | yes | Native, since RMM and PSA are part of the same unified platform rather than a separate integration. |
| Automation policies | yes | Tag-based policy deployment and dynamic tagging by registry, service or role. |
| Third-party application patching | yes | Third-party application updates via WinGet, alongside Windows patch management. |
| Ticketing with SLA timers | no | Ticketing and time-based automation exist; no SLA response/resolution timer feature is documented. |
| Contract and agreement management | yes | Flexible contract types: unlimited, limited, block and per hour. |
| Time tracking and timesheets | yes | Time entries on tickets, hourly rates and labor rate settings. |
| Billing and invoicing | yes | Approval and invoicing workflow with a product catalogue and prorated items. |
| Project management | yes | Projects with tasks, timelines, checklists and a calendar-driven to-do list. |
| Client self-service portal | yes | Client portal for updates, tickets, projects and documents. |
| Built-in knowledge base | yes | Documents and forms function as a self-service knowledge base. |
| RMM integration | yes | Native, since RMM and PSA are part of the same unified platform. |
| Accounting integration | yes | Syncs invoices to Xero and QuickBooks Online, plus Pax8 subscription billing. |
| Workflow and ticket automation | yes | Automated ticket tagging, scheduling, expiration rules and approval workflows. |
| Asset and configuration tracking | yes | Assets include Gorelo Agent devices and custom assets such as printers and routers. |

## Integrations

- Huntress, https://mspsoftware.net/software/huntress
- ScreenConnect, https://mspsoftware.net/software/screenconnect
- Xero, https://help.gorelo.io/xero
- QuickBooks Online, https://help.gorelo.io/quick-books-online
- Pax8, https://help.gorelo.io/pax8
- 1Password, https://mspsoftware.net/software/1password
- Slide, https://help.gorelo.io/slide
- Microsoft 365 / Outlook Calendar, https://help.gorelo.io/outlook-calendar

## Alternatives

- LogMeIn Resolve: Cloud RMM, remote access and helpdesk, from LogMeIn Resolve, starting at $31 a month. https://mspsoftware.net/software/logmein-resolve. Compare: https://mspsoftware.net/compare/gorelo-vs-logmein-resolve
- ConnectWise Automate: A customisable, script-driven RMM from ConnectWise for Windows endpoints, priced by quote. https://mspsoftware.net/software/connectwise-automate. Compare: https://mspsoftware.net/compare/connectwise-automate-vs-gorelo
- Syncro XMM: Combined PSA and RMM priced per technician, with no per-endpoint fee. https://mspsoftware.net/software/syncro. Compare: https://mspsoftware.net/compare/gorelo-vs-syncro
- Atera: An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. https://mspsoftware.net/software/atera. Compare: https://mspsoftware.net/compare/atera-vs-gorelo

## FAQ

### How much does Gorelo cost?

Gorelo starts at US$39.00 per technician per month, according to the vendor, checked September 2026.

### Does Gorelo offer a free trial?

Gorelo offers a free trial. There is no free version.

### What does Gorelo integrate with?

Gorelo lists integrations with Huntress, ScreenConnect, Xero, QuickBooks Online, Pax8 and 1Password.

### Is Gorelo cloud or on-premises?

Gorelo is cloud-hosted; there is no on-premises version.

### Is Gorelo priced per technician or per endpoint?

Gorelo is priced per user (technician) per month rather than per managed endpoint, across three published tiers: Co-Managed at $39, PSA Only at $59, and Full Platform at $99, all billed annually with a higher monthly rate (checked September 2026). PSA Only and Co-Managed seats require the organisation's owner to already hold a Full Platform licence. There is no separate per-endpoint charge published on Gorelo's site.

### Can I try Gorelo before buying?

Yes, Gorelo offers a 30-day free trial with full platform access and states there are no lock-in contracts. There is no free tier once the trial ends, so ongoing use requires one of Gorelo's three paid, per-technician plans: Co-Managed at $39, PSA Only at $59, or Full Platform at $99 per user per month.

### What does Gorelo integrate with?

Gorelo integrates with Huntress for endpoint detection, ScreenConnect for remote access, Xero and QuickBooks Online for accounting, Pax8 for subscription billing, 1Password, and Slide for backup, alongside Microsoft 365 and Outlook calendar sync. MSPs should confirm any integration they rely on is still current on Gorelo's own integrations page, since the platform is relatively new and its integration list is still growing.

### Is Gorelo a combined RMM and PSA or two separate products?

Gorelo is sold as a single unified platform covering both remote monitoring and management (RMM) and professional services automation (PSA), rather than as two separate products. Its tiers let an MSP buy PSA only, remote management with service delivery for co-managed clients, or the Full Platform with both plus billing. This differs from pairing a standalone RMM such as NinjaOne with a separate PSA such as HaloPSA.

### Does Gorelo have SLA timers or a mobile app?

Gorelo's published documentation does not describe SLA response and resolution timers on tickets, or a dedicated mobile app for technicians, as of September 2026, though critical alerts can reach a technician's phone by notification. MSPs for whom either feature is essential should confirm current availability directly with Gorelo before switching.