# IT Glue

> Documentation platform for passwords, configurations and procedures, now with published per-user pricing.

IT Glue is Kaseya's documentation platform for client passwords, configurations, network diagrams and standard operating procedures, built with audit-friendly access controls and version history and native integration with Datto RMM and Autotask. Pricing starts at $29 per user per month. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026.

- Page: https://mspsoftware.net/software/it-glue
- Vendor: IT Glue, https://mspsoftware.net/vendors/it-glue, website https://www.itglue.com
- Categories: Documentation (primary), Password management
- Free trial: no. Free version: no.
- Deployment: cloud. Platforms: web. HQ: Canada. Founded: 2013.
- Support: email, phone and help desk. Training: documentation, videos and webinars.

## From the vendor

IT Glue is a documentation platform from Kaseya for MSP passwords, configurations, network diagrams and standard operating procedures, and one of the longer-established products in the category. It suits MSPs of most sizes who want tight integration with the rest of the Kaseya and Datto product line, and organisations that need audit-friendly access controls and version history on every documented item. It is part of the same Kaseya family as Datto RMM and Autotask, and MSPs already using either often evaluate IT Glue as the natural documentation partner. Pricing starts at $29 per user per month for the Basic tier (with a five-user minimum), rising to $38 per user for Select and $44 per user for Enterprise (checked September 2026), published on IT Glue's own site and billed annually on a 36-month contract. The three tiers differ mainly in integration count: Basic allows one integration, Select two, and Enterprise unlimited. It integrates natively with Datto RMM and Autotask so device and ticket data populate documentation automatically, and connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through IT Glue's own integrations library and API. The platform includes a Chrome extension for quick lookup while working in other systems, structured documentation templates for common IT operations, and granular role-based access controls with full version history and rollback. IT Glue was founded in 2013 and is based in Canada, though it has been fully folded into Kaseya's sales and account management structure since the acquisition, so a UK or European MSP dealing with IT Glue day to day will mostly be dealing with Kaseya's own regional teams.

## Pricing

IT Glue starts at US$29.00 per user per month, according to the vendor (pricing page: https://www.itglue.com/pricing).

| Plan | Price | Per | Highlights |
| --- | --- | --- | --- |
| Basic | US$29.00 | user per month | One integration, Five-user minimum, Standard access controls |
| Select | US$38.00 | user per month | Two integrations, Five-user minimum, Enhanced access controls |
| Enterprise | US$44.00 | user per month | Unlimited integrations, Five-user minimum, Advanced access controls, API access |

## Features

| Feature | Supported | Note |
| --- | --- | --- |
| Password storage | yes | Secure password vault with immutable audit trail and automated rotation for AD, Entra ID and Microsoft 365 |
| Network diagrams | yes | Network Glue automates discovery and diagramming with SNMPv3 support |
| Custom asset templates | yes | Template library and structured documentation frameworks |
| Version history | yes | Version control with rollback functionality |
| Access controls and permissions | yes | Granular permissions and IP access control |
| RMM integration | yes | Native integrations with Datto RMM, Kaseya VSA, NinjaOne, Atera and N-central |
| PSA integration | yes | Native integrations with Autotask, ConnectWise Manage, Kaseya BMS and Pulseway PSA |
| SOP and process templates | yes | AI-powered SOP generation via Copilot feature |
| Org charts and contacts | yes | Relationship mapping between assets |
| API access | yes | Public API plus 60+ native integrations |
| Self-hosted option | no | Cloud-only SaaS platform |
| Full-text search | yes |  |
| Shared team vaults | yes |  |
| Role-based access control | yes |  |
| Browser extension | yes | Chrome extension for quick lookup |
| Event logging and audit trail | yes | Immutable audit trail on all password changes |

## Integrations

- Datto RMM, https://mspsoftware.net/software/datto-rmm
- Autotask, https://mspsoftware.net/software/autotask
- Auvik, https://mspsoftware.net/software/auvik
- N-able N-central, https://mspsoftware.net/software/n-central
- NinjaOne, https://mspsoftware.net/software/ninjaone
- Kaseya VSA, https://mspsoftware.net/software/kaseya-vsa
- Microsoft 365, https://www.itglue.com/integrations
- Slack, https://www.itglue.com/integrations

Listed products that integrate with IT Glue: Atera, Autotask, Auvik, CloudRadial, ConnectSecure, CyberHoot, CyberQP, Datto RMM, Devolutions Password Manager, Evo Security, HaloPSA, Kaseya BMS, Kaseya VSA, Liongard, N-able Managed EDR, N-able N-central, N-able N-sight RMM, NinjaOne, Rev.io, ScalePad Lifecycle Manager, SuperOps, Syncro XMM and myITprocess.

## Alternatives

- IT Portal: Cloud and on-premises IT documentation with integrated password management, from $20 per user per month. https://mspsoftware.net/software/it-portal. Compare: https://mspsoftware.net/compare/it-glue-vs-it-portal
- Hudu: AI-powered documentation and passwords for IT teams, flat-rate per user with cloud or self-hosted. https://mspsoftware.net/software/hudu. Compare: https://mspsoftware.net/compare/hudu-vs-it-glue
- Lexful: AI-native documentation platform with per-client pricing and natural language search. https://mspsoftware.net/software/lexful. Compare: https://mspsoftware.net/compare/it-glue-vs-lexful
- IT Portal: IT documentation and infrastructure management from $20 per user per month. https://mspsoftware.net/software/si-portal. Compare: https://mspsoftware.net/compare/it-glue-vs-si-portal

## FAQ

### How much does IT Glue cost?

IT Glue starts at US$29.00 per user per month, according to the vendor, checked September 2026.

### Does IT Glue offer a free trial?

IT Glue does not offer a free trial. There is no free version.

### What does IT Glue integrate with?

IT Glue lists integrations with Datto RMM, Autotask, Auvik, N-able N-central, NinjaOne and Kaseya VSA.

### What integrates with IT Glue?

Atera, Autotask, Auvik, CloudRadial, ConnectSecure and CyberHoot list an integration with IT Glue.

### Is IT Glue cloud or on-premises?

IT Glue is cloud-hosted; there is no on-premises version.

### Who is IT Glue for?

MSPs report using IT Glue at sizes of 6-15, 16-50 and 51-200 technicians.

### Is IT Glue's pricing published or quote-only?

IT Glue's pricing is published on its website. The platform offers three tiers: Basic at $29 per user per month, Select at $38 per user, and Enterprise at $44 per user, all with a five-user minimum and billed annually on a 36-month contract. Pricing was checked September 2026.

### Does IT Glue require Datto RMM or Autotask to use?

No, IT Glue connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through its own integrations library and API, so it does not require Datto RMM or Autotask. The native integration with those two Kaseya products, which auto-populates device and ticket data into documentation, is the main reason MSPs already using them choose IT Glue, but it is not a requirement.

### How does IT Glue's access control and version history work?

IT Glue is built with audit-friendly access controls and version history on every documented item, so an MSP can see who changed a password or configuration record and when. Version control includes rollback functionality. This suits organisations that need to demonstrate documentation governance, for example to a compliance auditor or a larger client, more than a simpler wiki-style documentation tool would. MSPs should confirm exactly which access control features are included at their pricing tier.

### Does IT Glue have a Chrome extension?

Yes, IT Glue offers a Chrome extension for quick lookup of documentation while working in other systems, such as an RMM console or a client's own admin portal, without switching browser tabs to the main IT Glue interface. This is aimed at technicians who need fast access to a password or configuration note mid-ticket rather than a full documentation editing workflow.

### How does the integration tier in IT Glue pricing work?

IT Glue's three pricing tiers differ mainly in how many integrations are included: Basic includes one integration, Select includes two, and Enterprise includes unlimited integrations. All tiers connect to 60+ pre-built integrations, but the tier you choose determines how many you can activate simultaneously. Determine your RMM, PSA and other tool requirements before selecting a tier.