# ScreenConnect

> ConnectWise's remote support and unattended access tool, billed per concurrent technician.

ScreenConnect is ConnectWise's remote support and unattended access product, sold as a ConnectWise-hosted cloud service or a self-hosted, on-premises installation, priced per concurrent technician from $30 a month billed annually. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026.

- Page: https://mspsoftware.net/software/screenconnect
- Vendor: ScreenConnect, https://mspsoftware.net/vendors/screenconnect, website https://www.screenconnect.com
- Categories: Remote access and support (primary), RMM and patching
- Free trial: yes. Free version: no.
- Deployment: cloud and on-premises. Platforms: Windows, macOS, Linux, iOS, Android and web. HQ: United States. Founded: 1982.
- Support: email, help desk, knowledge base, phone and live chat. Training: documentation and videos.

## From the vendor

ScreenConnect is ConnectWise's remote support and unattended access product, formerly sold as ConnectWise Control, providing on-demand remote support sessions and always-on unattended access to client machines. It can run as a ConnectWise-hosted cloud service or be self-hosted on the MSP's own server, and includes Backstage, a mode for background troubleshooting, command-terminal access and file management that stays invisible to the end user. It suits MSPs who want fast, low-latency remote access with a fully white-labelled client so end users see the MSP's own branding rather than ConnectWise's, and those who specifically want the self-hosting option to keep session data on their own infrastructure. It runs on Windows, macOS and Linux hosts and supports iOS and Android for mobile device access, so a technician is not limited to Windows-only endpoints. Pricing for the hosted Remote Support plans is published on ConnectWise's site in three named tiers billed per concurrent technician rather than per named user: One at $30 a month, Standard at $45 a month, and Premium at $55 a month, each billed annually, with monthly billing available on Standard and Premium at $59 and $69 respectively, and a custom-priced Enterprise tier above that (checked September 2026). A separate ScreenConnect Access product covers unattended-only access, priced from $33 a month per agent billed annually with a minimum of 25 agents. Self-hosted, on-premises licensing is not published and requires contacting ConnectWise sales. A free trial is available and there is no free version. ScreenConnect integrates as the remote access component built into ConnectWise RMM and ConnectWise PSA, where it can launch a support session and log the details on a ticket, and it is also sold and used standalone by MSPs running a different RMM or PSA, with an API and command-line installer arguments for scripted deployment. ConnectWise is based in Tampa, Florida, and was founded in 1982. MSPs already on ConnectWise RMM or PSA should check whether ScreenConnect is already bundled into their agreement before buying it separately, and anyone comparing the One tier's headline price should note it is capped at a single concurrent technician and one session.

## Pricing

ScreenConnect starts at US$30.00 per technician per month, according to the vendor (pricing page: https://www.screenconnect.com/pricing).

| Plan | Price | Per | Highlights |
| --- | --- | --- | --- |
| One | US$30.00 | technician per month | billed annually, 1 concurrent technician, 1 session at a time, 10 unattended access agents |
| Standard | US$45.00 | technician per month | billed annually ($59/month billed monthly), up to 3 sessions per technician, unlimited unattended agents |
| Premium | US$55.00 | technician per month | billed annually ($69/month billed monthly), up to 10 sessions per technician |

## Features

| Feature | Supported | Note |
| --- | --- | --- |
| Unattended access | yes |  |
| On-demand support session | yes |  |
| Mobile device support | yes | iOS and Android technician apps; ScreenConnect View adds end-user phone camera sharing. |
| File transfer | yes |  |
| Session recording | yes | Available on Standard and Premium plans. |
| Multi-monitor support | yes |  |
| In-session chat | yes |  |
| Self-hosted option | yes | On-premises licensing; pricing not published. |
| White-label branding | yes |  |
| Wake-on-LAN | yes | Available on Standard and Premium plans. |
| Command-line scripted deployment | yes | Silent command-line installer arguments and an API. |
| PSA integration | yes |  |
| Patch management | no |  |
| Scripting | no | Backstage gives command-terminal access for ad hoc commands, not a scripting or automation engine. |
| Remote access | yes | ScreenConnect is a remote access product itself, and is the remote access module built into ConnectWise RMM. |
| Monitoring and alerting | no |  |
| Software deployment | no | File transfer to an open session, not fleet software deployment. |
| Network discovery | no |  |
| Mobile device management | no |  |
| Backup integration | no |  |
| PSA integration | yes |  |
| Reporting | no | Session and audit logs exist; no fleet-level RMM reporting. |
| Automation policies | no |  |
| Third-party application patching | no |  |

## Integrations

- ConnectWise PSA, https://mspsoftware.net/software/connectwise-psa
- ConnectWise RMM, https://mspsoftware.net/software/connectwise-rmm
- ConnectWise Automate, https://mspsoftware.net/software/connectwise-automate

Listed products that integrate with ScreenConnect: Atera, ConnectWise Automate, ConnectWise PSA, ConnectWise RMM, Gorelo, NinjaOne, SuperOps and Tactical RMM.

## Alternatives

- AnyDesk: Remote desktop software licensed per connection, from £24.90 a month billed annually. https://mspsoftware.net/software/anydesk. Compare: https://mspsoftware.net/compare/anydesk-vs-screenconnect
- BeyondTrust Remote Support: Enterprise remote support software from BeyondTrust, licensed per technician on a quote-only basis. https://mspsoftware.net/software/beyondtrust-remote-support. Compare: https://mspsoftware.net/compare/beyondtrust-remote-support-vs-screenconnect
- Splashtop: Remote support and unattended access priced simply per technician. https://mspsoftware.net/software/splashtop. Compare: https://mspsoftware.net/compare/screenconnect-vs-splashtop
- Getscreen.me: Browser-based remote access billed per user plus a small per-device fee, with a self-hosted option. https://mspsoftware.net/software/getscreen. Compare: https://mspsoftware.net/compare/getscreen-vs-screenconnect

## FAQ

### How much does ScreenConnect cost?

ScreenConnect starts at US$30.00 per technician per month, according to the vendor, checked September 2026.

### Does ScreenConnect offer a free trial?

ScreenConnect offers a free trial. There is no free version.

### What does ScreenConnect integrate with?

ScreenConnect lists integrations with ConnectWise PSA, ConnectWise RMM and ConnectWise Automate.

### What integrates with ScreenConnect?

Atera, ConnectWise Automate, ConnectWise PSA, ConnectWise RMM, Gorelo and NinjaOne list an integration with ScreenConnect.

### Is ScreenConnect cloud or on-premises?

ScreenConnect can be run in the cloud or on-premises.

### Is ScreenConnect priced per technician or per endpoint?

ScreenConnect's hosted Remote Support plans are priced per concurrent technician rather than per endpoint or named user, starting at $30 a month for the One tier, $45 for Standard and $55 for Premium, all billed annually (checked September 2026). A licence is consumed by simultaneous sessions, so it can be shared across more people than the tier name suggests as long as usage does not exceed the concurrent session limit.

### What is the difference between ScreenConnect Remote Support and ScreenConnect Access?

ScreenConnect Remote Support is the on-demand and unattended product priced per concurrent technician, described above. ScreenConnect Access is a separate, unattended-access-only product priced per device instead, starting at $33 a month per agent billed annually with a minimum of 25 agents. An MSP that only needs always-on access to a fixed set of devices, rather than technician-driven support sessions, may find Access cheaper per device at scale.

### Can ScreenConnect be self-hosted?

Yes, ScreenConnect offers a self-hosted, on-premises installation that runs on the MSP's own server instead of ConnectWise's cloud. ConnectWise does not publish a price or licensing unit for the on-premises option; an MSP has to contact ConnectWise sales for a quote, so it cannot be compared directly against the published per-technician cloud tiers without asking.

### Can ScreenConnect be used without ConnectWise RMM or PSA?

Yes, ScreenConnect is sold and used standalone by many MSPs running a different RMM or PSA platform, not only by ConnectWise customers. It is also built into ConnectWise RMM and ConnectWise PSA as their remote access component, so MSPs already on those products should check whether it is already included in their agreement before buying it separately.

### Does ScreenConnect support white-label branding?

Yes, ScreenConnect supports white-label branding for the client-facing side of a remote support session, so end users see the MSP's own name and branding rather than ConnectWise's. This is commonly used by MSPs who want a consistent, branded support experience regardless of which remote access tool sits behind it.