# TSplus Remote Support

> Cloud-based remote support from France, priced per concurrent connection rather than per technician.

TSplus Remote Support is a cloud-based attended and unattended remote support tool from TSplus, a privately held French vendor, priced per concurrent connection at $6 a month billed annually rather than per named technician. Listing updated 6 September 2026. Checked by MSP Software 5 September 2026.

- Page: https://mspsoftware.net/software/tsplus-remote-support
- Vendor: TSplus, https://mspsoftware.net/vendors/tsplus, website https://tsplus.net/remote-support/
- Categories: Remote access and support (primary)
- Free trial: yes. Free version: no.
- Deployment: cloud and on-premises. Platforms: Windows, macOS and Android. HQ: France. Founded: 2007.
- Support: email and knowledge base. Training: documentation and videos.

## From the vendor

TSplus Remote Support is a remote assistance product from TSplus, a privately held vendor based in France, for IT teams and MSPs giving attended and unattended support to end users. It covers screen sharing with mouse and keyboard control, unattended access to grouped and searchable machines, multi-agent sessions on the same computer, in-session chat, file transfer, clipboard sync, session recording to video, multi-monitor viewing and Wake-on-LAN for powering up sleeping devices. Support agents connect from Windows or macOS, and from Android for mobile access; no iOS client or browser-based console was found on the vendor's site. TSplus Remote Support is priced per concurrent connection rather than per named technician or per endpoint, at $6 per concurrent connection per month billed annually, which the vendor illustrates as $360 a year for 5 concurrent connections (checked September 2026); each connection covers unlimited named users and unlimited devices, so the limit is how many sessions can run at once rather than how many people or machines can use it. A 14-day free trial with all features and no credit card is available, and there is no separate free tier once it ends. The product is delivered as cloud-hosted SaaS by default, with a self-hosted, on-premises option available by contacting TSplus sales rather than as a published self-serve option. Freshdesk ticket integration is documented; no other PSA or ticketing integration was found. TSplus was founded in 2007 and, being based in France, is worth noting for a European MSP weighing support hours and data residency against a US-based rival such as ConnectWise ScreenConnect or ConnectWise Control. Before buying, an MSP should confirm how many concurrent connections its technician team actually needs at once, since the unit is sessions in progress rather than seats, check whether Freshdesk is the only helpdesk integration it needs, and get a quote for the self-hosted option if running the console outside TSplus's cloud matters.

## Our take

TSplus Remote Support is worth a look mainly for its pricing model: paying per concurrent connection rather than per technician can work out cheaper for a team where not everyone is running a support session at the same time, and the 14-day full-feature trial makes that easy to test against real usage. Compare it against ConnectWise ScreenConnect or Splashtop SOS, both of which also sell attended and unattended support with published per-technician pricing, before committing to the concurrent-connection model. Because TSplus only documents a Freshdesk integration, confirm your PSA or ticketing tool is actually supported, and if you need iOS support for agents or end users, check directly with TSplus since we found none advertised. Get a quote for self-hosting if keeping the console off TSplus's cloud matters to you.

## Pricing

TSplus Remote Support starts at US$6.00 per technician per month, according to the vendor (pricing page: https://tsplus.net/pricing/remote-support/).

## Features

| Feature | Supported | Note |
| --- | --- | --- |
| Unattended access | yes | Grouped, searchable unattended machines. |
| On-demand support session | yes | Attended sessions started by downloading a small client program. |
| Mobile device support | yes | Android app confirmed; no iOS client found. |
| File transfer | yes |  |
| Session recording | yes | Agents can record a session to a video file. |
| Multi-monitor support | yes |  |
| In-session chat | yes |  |
| Self-hosted option | yes | On-premises deployment available by contacting sales, not self-serve. |
| White-label branding | yes | Custom logo, name and connection client branding. |
| Wake-on-LAN | yes |  |
| PSA integration | yes | Freshdesk ticket integration documented; no other PSA integration found. |

## Integrations

- Freshdesk, https://tsplus.net/remote-support/

## Alternatives

- Splashtop: Remote support and unattended access priced simply per technician. https://mspsoftware.net/software/splashtop. Compare: https://mspsoftware.net/compare/splashtop-vs-tsplus-remote-support
- ScreenConnect: ConnectWise's remote support and unattended access tool, billed per concurrent technician. https://mspsoftware.net/software/screenconnect. Compare: https://mspsoftware.net/compare/screenconnect-vs-tsplus-remote-support
- AnyDesk: Remote desktop software licensed per connection, from £24.90 a month billed annually. https://mspsoftware.net/software/anydesk. Compare: https://mspsoftware.net/compare/anydesk-vs-tsplus-remote-support
- BeyondTrust Remote Support: Enterprise remote support software from BeyondTrust, licensed per technician on a quote-only basis. https://mspsoftware.net/software/beyondtrust-remote-support. Compare: https://mspsoftware.net/compare/beyondtrust-remote-support-vs-tsplus-remote-support

## FAQ

### How much does TSplus Remote Support cost?

TSplus Remote Support starts at US$6.00 per technician per month, according to the vendor, checked September 2026.

### Does TSplus Remote Support offer a free trial?

TSplus Remote Support offers a free trial. There is no free version.

### What does TSplus Remote Support integrate with?

TSplus Remote Support lists integrations with Freshdesk.

### Is TSplus Remote Support cloud or on-premises?

TSplus Remote Support can be run in the cloud or on-premises.

### Is TSplus Remote Support priced per technician or per device?

TSplus Remote Support is priced per concurrent connection rather than per named technician or per device, at $6 per concurrent connection per month when billed annually. The vendor's own example is $360 a year for 5 concurrent connections. Each connection slot covers unlimited named users and unlimited devices, so the number to plan around is how many support sessions can run at the same time, not how many technicians or end-user machines you have.

### Can I try TSplus Remote Support before buying?

Yes, TSplus Remote Support offers a 14-day free trial with all features included and no credit card required. There is no ongoing free version once the trial ends, so continued use requires a paid subscription billed per concurrent connection.

### Does TSplus Remote Support work on iPhone or iPad?

TSplus Remote Support publishes an Android app for mobile access, but no iOS client is advertised on the vendor's site. MSPs whose agents or end users need iPhone or iPad access should confirm directly with TSplus before buying, since this was not found documented.

### Can TSplus Remote Support be self-hosted instead of using the cloud version?

Yes, TSplus offers an on-premises, self-hosted deployment of Remote Support as an alternative to its default cloud-hosted service, but this is arranged by contacting TSplus sales rather than being a published self-serve option. MSPs who need the console kept off TSplus's cloud should get a quote and confirm pricing and setup before assuming it works the same way as the standard subscription.

### Where is TSplus based, and how does that compare with ConnectWise ScreenConnect?

TSplus is a privately held company founded in 2007 and based in France, which is worth checking against your own data residency or support-hours requirements. ConnectWise ScreenConnect, a common comparison for attended and unattended remote support, is a US-based product; MSPs choosing between the two should compare published pricing units directly, since TSplus prices per concurrent connection while ConnectWise publishes per-technician pricing.