Arcserve UDP is a unified data protection platform covering image-based backup, disaster recovery and instant virtualisation of workloads across VMware, Hyper-V and cloud environments, sold on quote-only pricing with three tiers (Standard, Advanced, Premium) and available as a cloud console or on-premises appliance.
Listing updated . Checked by MSP Software .
Arcserve UDP is a unified data protection platform from Arcserve, a backup and disaster recovery vendor based in Minnesota, serving enterprises and managed service providers through approximately 10,000 channel partners. UDP protects workloads across on-premises infrastructure including VMware, Microsoft Hyper-V, Nutanix AHV and Proxmox, as well as cloud platforms such as Amazon AWS and Microsoft Azure. The platform combines image-based backup with instant recovery of virtual machines and bare-metal restoration, uses block-level incremental backups with global deduplication to reduce bandwidth and storage costs, and detects ransomware through AI-powered anomaly detection that identifies unusual encryption activity and abnormal change rates before recovery is needed. Arcserve UDP is offered in three tiers: Standard, Advanced and Premium, with the Premium edition including AI-driven anomaly detection, automated recovery validation and comprehensive platform support. Pricing is quote-only and not published on the vendor website. The platform can be deployed as a cloud-based management console or as an on-premises instance with local governance control, and includes disaster recovery capabilities such as offsite replication and automated testing with SLA reporting. Arcserve offers a free trial, with support through an online portal and contact channels, and training through documentation, academy resources and webinars. The management console includes orchestrated recovery workflows for automated failover and backup validation, plus an embedded ArcGenie AI assistant that provides guidance on backup behaviour and anomaly interpretation. Integrations span cloud storage destinations including Amazon S3 and Wasabi, SaaS platforms including Microsoft 365 and Google Workspace, and infrastructure partners including VMware Cloud and NTT Enterprise Cloud. The company was founded in 1983 as Cheyenne Software, became independent in 2014 and completed a merger with StorageCraft in March 2021.
Arcserve UDP suits MSPs managing diverse hypervisor environments who need disaster recovery testing and ransomware detection as built-in capabilities. It competes against Veeam and Datto BCDR through image-based protection, flexible deployment options (on-premises appliance, cloud console, or hybrid), and integrated DRaaS capabilities. The quote-only pricing model means you must contact sales to budget per-server or per-TB costs and confirm which tier includes your required features. When evaluating, verify integration coverage with your existing cloud platforms and hypervisors through a trial, and confirm whether the appliance or cloud-first deployment model aligns with your infrastructure.
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|---|---|---|
| Image-based backup | yes | Block-level, infinite incremental backups with image-based protection across supported hypervisors |
| Local backup appliance | yes | Available as on-premises instance with local governance and control |
| Cloud storage included | yes | Supports cloud storage destinations including Amazon S3, Nutanix, and Wasabi |
| Instant local or cloud virtualisation | yes | Instant VM and virtual standby recovery with rapid RTO |
| Ransomware detection | yes | AI-powered anomaly detection identifies unusual encryption activity, mass deletions, and abnormal change rates |
| Ransomware warranty | unknown | |
| Bare-metal recovery | yes | Bare-metal recovery capability for physical servers |
| Application-aware backup | yes | Application-consistent backup and granular restore capabilities |
| Backup screenshot verification | unknown | |
| Offsite replication | yes | Offsite replication and automated disaster recovery testing with SLA reporting |
| VMware and Hyper-V support | yes | Supports VMware, Microsoft Hyper-V, Nutanix AHV, and Proxmox |
| RMM integration | unknown |
Arcserve UDP supports multiple hypervisors including VMware, Microsoft Hyper-V, Nutanix AHV and Proxmox, rather than being tied to a single vendor platform. This multi-hypervisor approach suits MSPs managing mixed infrastructure environments without requiring separate backup tools for each supported hypervisor.
Arcserve UDP combines image-based backup with built-in disaster recovery and DRaaS capabilities, AI-powered ransomware detection, and automated recovery testing, all within a single platform. Unlike some competitors, it can be deployed as an on-premises appliance, cloud console, or hybrid model depending on governance requirements, and includes application-consistent backup and offsite replication out of the box.
Yes, Arcserve UDP offers a free trial through their website, allowing MSPs to evaluate the platform hands-on before committing to a purchase. The trial includes access to the cloud-based console and enables testing of key features such as instant recovery and ransomware detection.
Arcserve UDP pricing is quote-only and not published on the vendor website. The platform is sold in three editions: Standard, Advanced and Premium, with pricing dependent on deployment model (cloud console or appliance), environment size and feature tier. MSPs should contact Arcserve sales to discuss per-server or per-TB pricing that matches their specific needs.
Arcserve UDP is a standalone backup and disaster recovery platform that integrates with infrastructure platforms (VMware, Hyper-V, AWS, Azure) and SaaS applications (Microsoft 365, Google Workspace) rather than with PSA or RMM products. MSPs using Arcserve UDP will manage backup operations through Arcserve's own console alongside their PSA and RMM platforms.
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