Categories

Every category of software an MSP runs, with pricing and reviews from other MSPs on each listing.

PSA and ticketing A PSA is the ticketing, contract and billing system a service desk runs its whole business through, and it is usually the tool every other product in the stack reports into. 18 listings RMM and patching An RMM is the agent-based platform that watches, patches and remotely controls a fleet of endpoints from one console. 27 listings Documentation Documentation software is the shared reference an MSP's service desk keeps for client passwords, network diagrams, configurations and standard procedures, built to be searched mid-ticket rather than read end to end. 11 listings Backup and disaster recovery Backup and disaster recovery (BCDR) software protects servers and workstations against data loss and downtime, usually through image-based backups that can be virtualised locally or in the cloud within minutes of a failure. 22 listings Microsoft 365 and Google Workspace backup SaaS backup protects Microsoft 365 and Google Workspace data, including mail, files, and Teams or Drive, that the platform vendor does not fully back up on an MSP's behalf, since Microsoft and Google guarantee uptime, not long-term recoverability of deleted or corrupted data. 22 listings EDR and XDR EDR (endpoint detection and response) and XDR software watches endpoint activity for malicious behaviour and can isolate or remediate a threat automatically, going beyond the signature matching of traditional antivirus. 24 listings MDR and SOC MDR (managed detection and response) is a staffed security operations centre (SOC) that watches the alerts an EDR agent or its own telemetry raises, day and night, and responds to real threats on an MSP's behalf. 25 listings Email security Email security software filters phishing, malware and business email compromise attempts on top of whatever mailbox platform a client already uses, since Microsoft 365 and Google Workspace's built-in filtering catches only a portion of targeted attacks. 23 listings DNS and web filtering DNS and web filtering blocks access to malicious and unwanted destinations at the DNS or web-browsing layer, both on a client's network and on devices that roam off it. 15 listings Identity and access Identity and access software protects the accounts an attacker wants most: multi-factor authentication, single sign-on and conditional access that decides whether a login attempt should be trusted. 26 listings Vulnerability and compliance Vulnerability and compliance software scans client environments for security weaknesses and tracks the evidence a compliance framework requires, turning scan results and policy documentation into something an auditor or client can review. 25 listings Network monitoring Network monitoring software discovers and monitors the switches, firewalls, access points and other devices across client sites that an RMM's endpoint agent does not reach. 20 listings Remote access and support Remote access and support software lets a technician connect to and control a client machine, either on demand during a support session or unattended for background maintenance. 26 listings Password management Password management software is a shared vault for the credentials a team needs day to day, kept out of spreadsheets and sticky notes and away from a client's own systems. 22 listings Security awareness and phishing simulation Security awareness and phishing simulation software sends simulated phishing emails to end users and delivers short training when someone clicks, turning the workforce into an additional line of defence rather than relying on filtering alone. 24 listings Quoting and CPQ Quoting and CPQ (configure, price, quote) software builds and sends client-facing quotes and proposals faster than starting from a blank document, usually with e-signature built in so a client can accept without printing anything. 9 listings Billing and reconciliation Billing and reconciliation software checks what a vendor or distributor billed against what a client should be charged, catching the gap between the two that grows as an MSP's stack of subscriptions expands. 13 listings Microsoft 365 and cloud management Microsoft 365 and cloud management software manages and secures Microsoft 365 tenants across every client from one console, rather than an admin signing into each tenant's own portal separately. 14 listings vCIO and asset lifecycle vCIO and asset lifecycle software turns asset age, warranty status and other client environment data into the report a virtual CIO takes into a quarterly business review, rather than someone building slides by hand from scattered spreadsheets. 18 listings