Microsoft 365 and Google Workspace backup

SaaS backup protects data that lives in Microsoft 365 or Google Workspace: mailboxes, SharePoint and OneDrive files, Teams messages and files, and Google Workspace mail, Drive and shared drives. Microsoft and Google's own retention and recycle bin features are built for short-term accidental deletion, not for a ransomware event, a malicious insider, or data that needs to be recoverable after the platform's own retention window closes, which is the gap this category fills. It does not protect on-premises servers or workstations; that is BCDR, a separate category with its own pricing.

Pricing is per user or per mailbox per month in most cases, with some vendors pricing by tenant instead for MSPs managing many small clients under one contract. Retention is sometimes unlimited and included in the base price, and sometimes tiered, so check whether longer retention costs extra.

Coverage breadth matters first: confirm the product backs up Microsoft 365 mail, SharePoint and OneDrive, and Teams specifically, or Google Workspace, rather than assuming "Microsoft 365 backup" covers everything. Granular restore, the ability to recover a single email or file rather than a whole mailbox, saves the most time in practice. Anomaly and ransomware detection catches mass file changes early, and a white-label, multi-tenant console matters for an MSP managing this across many clients from one place. Self-service restore for end users can reduce ticket volume if your clients are comfortable using it.

PSA integration for billing is the connection that matters most here, since SaaS backup is usually billed per user and needs to reconcile against actual user counts each month as clients add or remove staff. A multi-tenant, white-label console also matters if you want clients or their own IT contacts to see backup status without exposing the vendor's branding.

Ask whether retention is genuinely unlimited or tiered, how billing reconciles against monthly user count changes, and whether removing a departed user's backup data is automatic or something you have to request. Ask about the contract term and whether per-user pricing is locked or can rise at renewal.

A small MSP with a handful of Microsoft 365 tenants can usually manage with a straightforward per-user product and a simple console. A larger MSP running many tenants needs the multi-tenant, white-label console and PSA billing integration to keep monthly reconciliation manageable, since manually checking user counts across dozens of tenants does not scale.