Cisco ThousandEyes is a network intelligence SaaS platform for monitoring internet-enabled applications and networks from multiple global vantage points, deployed as a cloud service with optional on-premises enterprise agents and offering a free trial.
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Cisco ThousandEyes is a network intelligence SaaS platform from Cisco that provides real-time visibility into internet-enabled applications and networks. It monitors from over 200 cloud-based vantage points globally, connected to Tier 1, 2, and 3 ISPs and major cloud providers, plus optional enterprise agents deployed within customer infrastructure. The platform enables monitoring across five operational layers: routing (BGP), network (path and latency), DNS (resolution and DNSSEC), web (page load and transaction tests), and voice (VoIP and SIP). Cisco ThousandEyes suits network operations teams managing critical cloud and SaaS dependencies, organisations needing to distinguish network issues from application problems, and MSPs delivering managed monitoring services to multiple customers. It detects internet outages, tracks application performance, and monitors end-user experience across internal and external services.
Deployment is entirely cloud-based with no software to install for basic operations, though enterprise agents can be deployed on-premises for private network monitoring of internal applications and VPN connections. The platform includes endpoint agents for Windows, macOS, Android, and ChromeOS machines, plus device agents for Cisco equipment and wireless access points. Browser synthetic testing simulates user workflows across e-commerce checkouts, authenticated systems, media streaming, and API interactions to validate end-user experience. Traffic and flow analysis provides visibility into WAN performance and application behaviour. Pricing is quote-based and not published on Cisco's public website; MSPs and enterprises should contact Cisco sales for pricing specific to their monitoring scale and region. A free trial account is available at app.thousandeyes.com to evaluate capabilities without commitment. Cisco ThousandEyes integrates with incident management platforms including ServiceNow and PagerDuty, notification systems such as Slack and Microsoft Teams, observability tools including Splunk and Datadog, and cloud platforms like AWS and Azure, enabling automated alerting and data consolidation.
ThousandEyes stands out for global, cloud-based coverage without infrastructure management overhead, though enterprise-grade deployment flexibility with on-premises agents. The free trial is useful for evaluating synthetic monitoring before committing. Because pricing is quote-based, request a demo and trial to understand per-site or per-monitor costs. Compare against Auvik and SolarWinds NPM for network-centric monitoring, or against Dynatrace and Datadog if observability and synthetic testing matter equally. Confirm the integrations you need are current before purchase, particularly for PSA ticketing if you plan to automate incident creation.
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|---|---|---|
| Automatic network discovery | yes | Network discovery and device visibility via cloud and enterprise agents |
| Topology mapping | yes | Network path visualization and topology mapping across all five operational layers |
| Device configuration backup | no | No device configuration backup capability mentioned in documentation |
| Uptime and outage alerting | yes | Uptime monitoring, outage alerting, and internet insights across all monitored services |
| Bandwidth monitoring | yes | Bandwidth and traffic analysis via flow insights and network layer testing |
| SNMP support | unknown | SNMP support not explicitly documented in available materials |
| Wireless and access point monitoring | yes | Wireless access point monitoring and device agents for Cisco wireless equipment |
| Configuration change detection | unknown | Configuration change detection not explicitly documented |
| Multi-site dashboard | yes | Multi-site dashboards available; supports monitoring across multiple customer locations and vantage points |
| Documentation integration | yes | Integrates with IT documentation and asset management systems |
| Remote access to devices | unknown | Remote device access capabilities not documented in primary materials |
| Hardware probe option | yes | Hardware probe option via device agents on routers, Cisco equipment, and mobile endpoints |
Cisco ThousandEyes pricing is quote-based and depends on your monitoring scope, number of tests, and deployment scale. The platform is typically licensed per monitoring site or organisation rather than per individual network device. MSPs and enterprises should contact Cisco sales with details of the services they need to monitor, the number of test types required, and whether they need cloud agents, enterprise agents, or both, to receive a custom quote.
Yes, Cisco ThousandEyes offers a free trial account that lets you evaluate the platform hands-on before making a purchase commitment. You can sign up for a trial account at app.thousandeyes.com and explore the monitoring capabilities, dashboards, and test types available. The trial provides access to cloud agents in over 200 cities globally without requiring on-premises deployment.
Cisco ThousandEyes monitors five operational layers: routing (BGP and path changes), network (latency, loss, jitter, and MTU), DNS (resolution time and DNSSEC validation), web (page load, transaction workflows, and API tests), and voice (VoIP and SIP quality). This means it can track SaaS application performance, internal web applications, cloud dependencies, VoIP systems, and internet path quality end-to-end from multiple vantage points globally.
Cisco ThousandEyes is primarily cloud-based and uses its global cloud agents (over 200 cities) for external monitoring with no infrastructure required on your side. However, you can optionally deploy Enterprise Agents within your own network for monitoring internal applications, private networks, and VPN connections. You can also deploy Endpoint Agents on Windows, macOS, Android, and ChromeOS devices to monitor end-user experience directly from employee machines.
Cisco ThousandEyes integrates with ServiceNow and PagerDuty for incident management and ticketing. It also connects to Slack and Microsoft Teams for notifications, Splunk and Datadog for observability, and AWS and Azure for cloud platform visibility. Webhooks and API access enable custom integrations with other systems. Check the current integration list in ThousandEyes documentation before purchasing if you depend on specific tools.
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