Atera is listed under RMM and patching; Freshservice is listed under PSA and ticketing. Freshservice's published starting price (US$19.00 per technician per month) is lower than Atera's (US$149.00 per technician per month).
Listings updated .
| Pricing fact | Atera | Freshservice |
|---|---|---|
| Starting price | US$149.00 per technician per month | US$19.00 per technician per month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Feature | Atera | Freshservice |
|---|---|---|
| Patch management | yes | unknown |
| Ticketing with SLA timers | yes | yes |
| Scripting | yes | unknown |
| Contract and agreement management | yes | yes |
| Remote access | yes | unknown |
| Time tracking and timesheets | yes | yes |
| Monitoring and alerting | yes | unknown |
| Billing and invoicing | yes | no |
| Software deployment | yes | unknown |
| Project management | unknown | yes |
| Network discovery | yes | unknown |
| Client self-service portal | yes | yes |
| Mobile device management | unknown | unknown |
| Built-in knowledge base | yes | yes |
| Backup integration | yes | unknown |
| RMM integration | yes | yes |
| PSA integration | yes | unknown |
| Accounting integration | yes | no |
| Reporting | yes | unknown |
| Reporting and dashboards | yes | yes |
| Automation policies | yes | unknown |
| Mobile app | yes | yes |
| Third-party application patching | yes | unknown |
| Workflow and ticket automation | yes | yes |
| Asset and configuration tracking | yes | yes |
Neither vendor lists a direct integration with the other on MSP Software.
| Fact | Atera | Freshservice |
|---|---|---|
| Deployment | cloud | cloud |
| Platforms | web, Windows, macOS, Linux, iOS, Android | web, iOS, Android |
| Support | live chat, 24/7, knowledge base, community | email, phone, live chat, help desk, knowledge base, community |
| Training | documentation, videos, webinars | documentation, videos |
| HQ | Israel | United States |
| Founded | 2011 | 2010 |
Freshservice's published starting price (US$19.00 per technician per month) is lower than Atera's (US$149.00 per technician per month).
Neither vendor lists a direct integration with the other on MSP Software.
