Atera

Atera is a remote monitoring and management platform from Atera Networks for managed service providers and internal IT departments, combining RMM, a ticketing-based PSA, patch management, network discovery and remote access in a single console. Endpoints are unlimited on every plan because Atera prices per technician rather than per device, which is the platform's main difference from RMMs such as NinjaOne or Datto RMM that charge per endpoint. It covers monitoring and alerting, scripting and automation, third-party software patching through WinGet, Chocolatey and Homebrew, and remote access built on Splashtop, with AnyDesk, TeamViewer and ScreenConnect available as alternatives. The PSA side handles ticketing with SLAs, contracts, time tracking and billing that syncs to QuickBooks and Xero, plus a customer portal and knowledge base, so a small MSP can run monitoring and helpdesk from one product rather than joining a separate RMM to a separate PSA.

Pricing is published on Atera's own site and starts at $149 per technician per month on the Professional plan when billed annually, or $169 per technician per month billed monthly, rising to $189 for Expert and $219 for Master on annual billing, with a quote-only Enterprise tier adding single sign-on, network discovery and a 99.9% uptime SLA (checked September 2026). There is no free version, only a 30-day free trial that does not require a card. Atera integrates with backup and security vendors including Acronis, Bitdefender and ESET, documentation tool IT Glue, network monitoring from Domotz, and accounting software QuickBooks and Xero, alongside an AI agent called Robin for autonomous ticket handling. Atera Networks was founded in 2011 and is based in Tel Aviv, Israel, with additional offices in the United States, Romania and the Netherlands, backed by investors General Atlantic and K1. MSPs comparing Atera against per-endpoint RMMs should model total cost against their actual technician headcount rather than device count, since a per-technician licence can end up costing more than a per-endpoint one for a small team managing a very large device base; it is also worth checking file transfer limits and audit log retention on the specific tier, since both vary between Professional, Expert and Master.

Atera's appeal is one login for monitoring, patching, ticketing and remote access, priced per technician with no per-endpoint counting, which suits a small or solo MSP that wants to add client devices without renegotiating a contract. It suits shops happy to run their helpdesk on Atera's own ticketing rather than a heavier, more configurable PSA such as ConnectWise PSA or HaloPSA, and the per-technician model works best when each technician genuinely manages a large device count; a small team with only a handful of endpoints each may do better on a per-endpoint RMM like NinjaOne. Before buying, check the patch management scope, reporting depth and audit-log retention on the specific tier you need, since Atera's four tiers gate real capability rather than just seats.