IT Glue is Kaseya's documentation platform for client passwords, configurations, network diagrams and standard operating procedures, built with audit-friendly access controls and version history and native integration with Datto RMM and Autotask. Pricing starts at $29 per user per month.
Listing updated . Checked by MSP Software .
IT Glue is a documentation platform from Kaseya for MSP passwords, configurations, network diagrams and standard operating procedures, and one of the longer-established products in the category. It suits MSPs of most sizes who want tight integration with the rest of the Kaseya and Datto product line, and organisations that need audit-friendly access controls and version history on every documented item. It is part of the same Kaseya family as Datto RMM and Autotask, and MSPs already using either often evaluate IT Glue as the natural documentation partner.
Pricing starts at $29 per user per month for the Basic tier (with a five-user minimum), rising to $38 per user for Select and $44 per user for Enterprise (checked September 2026), published on IT Glue's own site and billed annually on a 36-month contract. The three tiers differ mainly in integration count: Basic allows one integration, Select two, and Enterprise unlimited. It integrates natively with Datto RMM and Autotask so device and ticket data populate documentation automatically, and connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through IT Glue's own integrations library and API. The platform includes a Chrome extension for quick lookup while working in other systems, structured documentation templates for common IT operations, and granular role-based access controls with full version history and rollback. IT Glue was founded in 2013 and is based in Canada, though it has been fully folded into Kaseya's sales and account management structure since the acquisition, so a UK or European MSP dealing with IT Glue day to day will mostly be dealing with Kaseya's own regional teams.
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|---|---|---|
| Password storage | yes | Secure password vault with immutable audit trail and automated rotation for AD, Entra ID and Microsoft 365 |
| Network diagrams | yes | Network Glue automates discovery and diagramming with SNMPv3 support |
| Custom asset templates | yes | Template library and structured documentation frameworks |
| Version history | yes | Version control with rollback functionality |
| Access controls and permissions | yes | Granular permissions and IP access control |
| RMM integration | yes | Native integrations with Datto RMM, Kaseya VSA, NinjaOne, Atera and N-central |
| PSA integration | yes | Native integrations with Autotask, ConnectWise Manage, Kaseya BMS and Pulseway PSA |
| SOP and process templates | yes | AI-powered SOP generation via Copilot feature |
| Org charts and contacts | yes | Relationship mapping between assets |
| API access | yes | Public API plus 60+ native integrations |
| Self-hosted option | no | Cloud-only SaaS platform |
| Full-text search | yes |
| Feature | Supported | Note |
|---|---|---|
| Shared team vaults | yes | |
| Role-based access control | yes | |
| Breach monitoring | unknown | |
| Password health reports | unknown | |
| SSO integration | unknown | |
| FIDO2 and hardware key support | unknown | |
| Secrets management | unknown | |
| Browser extension | yes | Chrome extension for quick lookup |
| Mobile app | unknown | |
| Event logging and audit trail | yes | Immutable audit trail on all password changes |
| Emergency access | unknown | |
| Multi-tenant MSP console | unknown |
IT Glue's pricing is published on its website. The platform offers three tiers: Basic at $29 per user per month, Select at $38 per user, and Enterprise at $44 per user, all with a five-user minimum and billed annually on a 36-month contract. Pricing was checked September 2026.
No, IT Glue connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through its own integrations library and API, so it does not require Datto RMM or Autotask. The native integration with those two Kaseya products, which auto-populates device and ticket data into documentation, is the main reason MSPs already using them choose IT Glue, but it is not a requirement.
IT Glue is built with audit-friendly access controls and version history on every documented item, so an MSP can see who changed a password or configuration record and when. Version control includes rollback functionality. This suits organisations that need to demonstrate documentation governance, for example to a compliance auditor or a larger client, more than a simpler wiki-style documentation tool would. MSPs should confirm exactly which access control features are included at their pricing tier.
Yes, IT Glue offers a Chrome extension for quick lookup of documentation while working in other systems, such as an RMM console or a client's own admin portal, without switching browser tabs to the main IT Glue interface. This is aimed at technicians who need fast access to a password or configuration note mid-ticket rather than a full documentation editing workflow.
IT Glue's three pricing tiers differ mainly in how many integrations are included: Basic includes one integration, Select includes two, and Enterprise includes unlimited integrations. All tiers connect to 60+ pre-built integrations, but the tier you choose determines how many you can activate simultaneously. Determine your RMM, PSA and other tool requirements before selecting a tier.
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