MSP Software MSP Software
For vendors Join or sign in

IT Glue

www.itglue.com · IT Glue · Last updated 03 Sept 2026
Documentation Password management
No reviews yet
Visit website Write a review Report a price Compare

Overview

IT Glue is Kaseya's documentation platform for client passwords, configurations, network diagrams and standard operating procedures, built with audit-friendly access controls and version history and native integration with Datto RMM and Autotask.

From the vendor

IT Glue is a documentation platform for client passwords, configurations, network diagrams and standard operating procedures, and one of the longer-established products in the category. It suits MSPs of most sizes who want tight integration with the rest of the Kaseya and Datto product line, and organisations that need audit-friendly access controls and version history on every documented item rather than a simpler, less structured wiki-style tool. It is part of the same Kaseya family as Datto RMM and Autotask, and MSPs already using either often evaluate IT Glue as the natural documentation partner.

Pricing is per user per month, quoted through a Kaseya account manager rather than published, typically on an annual contract and often bundled with Datto RMM or Autotask. It integrates natively with Datto RMM and Autotask so device and ticket data populate documentation automatically, and connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through IT Glue's own integrations library and API, alongside a Chrome extension for quick lookup while working in other systems. IT Glue was founded in 2013 and is based in Canada, unlike most of the other Kaseya-owned products in this list, though it has been fully folded into Kaseya's sales and account management structure since the acquisition, so a UK or European MSP dealing with IT Glue day to day will still mostly be dealing with Kaseya's own regional teams. MSPs comparing it against Hudu, a newer competitor with published pricing, should get IT Glue's full annual cost in writing, including any Kaseya-stack bundling discount, before deciding between the two.

Our take

IT Glue is the natural documentation choice for an MSP already committed to Datto RMM or Autotask, given the native integration between them, and its access controls and version history suit shops that need an audit trail on documentation changes. It is a harder sell purely on its own merits against Hudu, which publishes pricing and offers a comparable feature set. Because IT Glue's pricing is quote-only and usually annual, get the full first-year cost in writing, including any Kaseya-stack bundling discount, before comparing it against a published-price alternative. Confirm your RMM's integration still auto-populates the specific asset fields you rely on.

Pricing

The vendor does not publish pricing facts for IT Glue.

Reported pricing

What MSPs report paying the vendor or a distributor, excluding VAT.

No prices reported yet.

Reports are anonymous to other MSPs and checked against your reported quantity before they count toward an aggregate.

Report a price
Visit website Write a review Report a price Compare

Features

Documentation

Password storage yes
Network diagrams yes
Custom asset templates unknown
Version history yes
Access controls and permissions yes
RMM integration yes
PSA integration yes
SOP and process templates yes
Org charts and contacts unknown
API access yes
Self-hosted option no
Full-text search unknown

Password management

Show all 24 features

Documentation

Password management

Shared team vaults unknown
Role-based access control unknown
Breach monitoring unknown
Password health reports unknown
SSO integration unknown
FIDO2 and hardware key support unknown
Secrets management unknown
Browser extension unknown
Mobile app unknown
Event logging and audit trail unknown
Emergency access unknown
Multi-tenant MSP console unknown

Integrations

Datto RMMAutotaskAuvikN-able N-central

Support and training

Deployment cloud
Platforms web
HQ Canada
Founded 2013

Alternatives in Documentation

All Documentation software
Hudu Self-hosted or cloud documentation for passwords, configurations and procedures. No reviews yet · from US$27.00

Compare IT Glue

IT Glue vs Hudu

FAQ

What does IT Glue integrate with?
IT Glue integrates with Datto RMM, Autotask, Auvik, N-able N-central.
Is IT Glue cloud or on-premises?
IT Glue is available as cloud.
Does IT Glue require Datto RMM or Autotask to use?

No, IT Glue connects to a wide range of third-party RMM, PSA and network scanning tools, including Auvik and N-central, through its own integrations library and API, so it does not require Datto RMM or Autotask. The native integration with those two Kaseya products, which auto-populates device and ticket data into documentation, is the main reason MSPs already using them choose IT Glue, but it is not a requirement.

How does IT Glue's access control and version history work?

IT Glue is built with audit-friendly access controls and version history on every documented item, so an MSP can see who changed a password or configuration record and when. This suits organisations that need to demonstrate documentation governance, for example to a compliance auditor or a larger client, more than a simpler wiki-style documentation tool would. MSPs should confirm exactly which access control features are included at their pricing tier.

Is IT Glue's pricing published, or is it a quote?

IT Glue's pricing is quoted through a Kaseya account manager rather than published on its website, and it is billed per user per month, typically on an annual contract. It is often discounted when bundled with Datto RMM or Autotask. MSPs should get the full annual cost in writing, including any bundling discount, since there is no public list price to reference beforehand.

Does IT Glue have a Chrome extension?

Yes, IT Glue offers a Chrome extension for quick lookup of documentation while working in other systems, such as an RMM console or a client's own admin portal, without switching browser tabs to the main IT Glue interface. This is aimed at technicians who need fast access to a password or configuration note mid-ticket rather than a full documentation editing workflow.

Reviews

Write a review

No reviews yet. Be the first MSP to review IT Glue.