Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time tracking and billing, built to integrate natively with Datto RMM, IT Glue and Datto BCDR.
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Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time and expense tracking and billing. It suits MSPs of most sizes, from small teams to larger service desks, who want a mature PSA with a long track record in the channel and a broad set of billing and contract structures to handle different client agreements. It is part of the same Kaseya product family as Datto RMM, IT Glue and Datto BCDR, and MSPs already using or considering any of those products often evaluate Autotask alongside them rather than on its own.
Pricing is per user per month, quoted directly by a Kaseya account manager rather than published, usually on an annual contract and often discounted when bundled with Datto RMM and Datto BCDR under a single agreement. It integrates natively with Datto RMM, IT Glue and Datto BCDR so device, documentation and backup data all flow into the same tickets without a separate connector, and connects to accounting platforms such as QuickBooks and Xero, plus third-party RMM and quoting tools, through its API and an integration hub listing more than 250 third-party tools. Autotask was founded in 2001 and is based in the United States, and its console runs entirely through the web rather than a desktop application, which keeps deployment to a technician's own machine simple regardless of operating system. MSPs comparing PSAs should get the full annual cost in writing, including any Kaseya-stack bundling discount, and confirm what happens to that discount if they later drop one of the bundled products.
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|---|---|---|
| Ticketing with SLA timers | yes | |
| Contract and agreement management | yes | |
| Time tracking and timesheets | yes | |
| Billing and invoicing | yes | |
| Project management | yes | |
| Client self-service portal | yes | Native Client Access Portal for ticket and project visibility. |
| Built-in knowledge base | yes | |
| RMM integration | yes | |
| Accounting integration | yes | |
| Reporting and dashboards | yes | |
| Mobile app | yes | Native iOS and Android apps. |
| Workflow and ticket automation | yes | |
| Asset and configuration tracking | yes |
| Feature | Supported | Note |
|---|---|---|
| Usage and licence reconciliation | unknown | |
| Distributor billing import | unknown | |
| PSA integration | unknown | |
| Automated invoicing | yes | |
| Multi-currency support | yes | |
| Seat and licence utilisation alerts | unknown | |
| Margin reporting | yes | Contract profitability tracking against internal rates. |
| Recurring billing automation | yes | |
| Microsoft partner billing import | unknown | |
| Client-facing invoices | yes | |
| Payment collection | unknown | |
| Audit trail | unknown |
No, Autotask connects to third-party RMM and quoting tools through its API and partner marketplace, so it does not require Datto RMM. The native integration with Datto RMM, IT Glue and Datto BCDR, all part of the same Kaseya product family, is the main reason MSPs already on those products choose Autotask, since data flows between all four without a separate connector, but it is not a hard requirement to get started.
Autotask pricing is quote-only and often discounted when bundled with Datto RMM and Datto BCDR under a single Kaseya agreement, but the exact figure depends on the sales conversation. MSPs should ask their account manager for both a standalone Autotask quote and a bundled quote, and confirm in writing what happens to any bundling discount if they later drop one of the other products.
Autotask integrates with accounting platforms such as QuickBooks and Xero for invoicing, alongside third-party RMM and quoting tools, through its API and an integration hub covering more than 250 third-party tools. MSPs relying on a specific accounting workflow should confirm the current integration still supports the features they need, since integration depth can change over time, directly with Kaseya or their implementation partner.
Autotask is built to suit MSPs of most sizes, from small teams to larger service desks, rather than being aimed only at large operations. Its broad set of billing and contract structures is useful as an MSP grows, but a very small or solo shop may find a simpler, published-price PSA such as Syncro or HaloPSA faster to set up without a Kaseya sales conversation.
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