MSP Software MSP Software
For vendors Join or sign in

Autotask

www.datto.com/products/autotask-psa · Datto · Last updated 03 Sept 2026
PSA and ticketing Billing and reconciliation
No reviews yet
Visit website Write a review Report a price Compare

Overview

Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time tracking and billing, built to integrate natively with Datto RMM, IT Glue and Datto BCDR.

From the vendor

Autotask PSA is Kaseya's professional services automation platform for ticketing, service level agreements, contracts, time and expense tracking and billing. It suits MSPs of most sizes, from small teams to larger service desks, who want a mature PSA with a long track record in the channel and a broad set of billing and contract structures to handle different client agreements. It is part of the same Kaseya product family as Datto RMM, IT Glue and Datto BCDR, and MSPs already using or considering any of those products often evaluate Autotask alongside them rather than on its own.

Pricing is per user per month, quoted directly by a Kaseya account manager rather than published, usually on an annual contract and often discounted when bundled with Datto RMM and Datto BCDR under a single agreement. It integrates natively with Datto RMM, IT Glue and Datto BCDR so device, documentation and backup data all flow into the same tickets without a separate connector, and connects to accounting platforms such as QuickBooks, plus third-party RMM and quoting tools, through its API and an established partner integration marketplace. Autotask was founded in 2007 and is based in the United States, and its console runs entirely through the web rather than a desktop application, which keeps deployment to a technician's own machine simple regardless of operating system. MSPs comparing PSAs should get the full annual cost in writing, including any Kaseya-stack bundling discount, and confirm what happens to that discount if they later drop one of the bundled products.

Our take

Autotask is the natural PSA choice for an MSP already committed to Datto RMM and Datto BCDR, since the native data flow between the three is the main reason to pick it over a PSA from a different vendor. On its own merits it competes with ConnectWise PSA and HaloPSA rather than clearly beating either. Because pricing is quote-only and usually annual, get the full first-year cost in writing, including any Kaseya-stack bundling discount, before signing. Ask what happens to that discount if you later switch RMM or backup vendors.

Pricing

The vendor does not publish pricing facts for Autotask.

Reported pricing

What MSPs report paying the vendor or a distributor, excluding VAT.

No prices reported yet.

Reports are anonymous to other MSPs and checked against your reported quantity before they count toward an aggregate.

Report a price
Visit website Write a review Report a price Compare

Features

PSA and ticketing

Ticketing with SLA timers yes
Contract and agreement management yes
Time tracking and timesheets yes
Billing and invoicing yes
Project management unknown
Client self-service portal unknown
Built-in knowledge base unknown
RMM integration yes
Accounting integration yes
Reporting and dashboards yes
Mobile app unknown
Workflow and ticket automation yes

Billing and reconciliation

Show all 25 features

PSA and ticketing

Asset and configuration tracking unknown

Billing and reconciliation

Usage and licence reconciliation unknown
Distributor billing import unknown
PSA integration unknown
Automated invoicing unknown
Multi-currency support unknown
Seat and licence utilisation alerts unknown
Margin reporting unknown
Recurring billing automation unknown
Microsoft partner billing import unknown
Client-facing invoices unknown
Payment collection unknown
Audit trail unknown

Integrations

Datto RMMIT GlueDatto BCDRQuickBooks

Support and training

Deployment cloud
Platforms web
HQ United States
Founded 2007

Alternatives in PSA and ticketing

All PSA and ticketing software
ConnectWise PSA Ticketing, contracts and billing for a service desk, from ConnectWise. No reviews yet HaloPSA Service desk, contracts and billing on a per-technician price with no per-user fees. No reviews yet · from £66.00 Syncro Combined PSA and RMM priced per technician, with no per-endpoint fee. No reviews yet · from US$129.00

Compare Autotask

Autotask vs ConnectWise PSAAutotask vs HaloPSAAutotask vs Syncro

FAQ

What does Autotask integrate with?
Autotask integrates with Datto RMM, IT Glue, Datto BCDR, QuickBooks.
Is Autotask cloud or on-premises?
Autotask is available as cloud.
Does Autotask require Datto RMM to work?

No, Autotask connects to third-party RMM and quoting tools through its API and partner marketplace, so it does not require Datto RMM. The native integration with Datto RMM, IT Glue and Datto BCDR, all part of the same Kaseya product family, is the main reason MSPs already on those products choose Autotask, since data flows between all four without a separate connector, but it is not a hard requirement to get started.

Is Autotask cheaper when bundled with Datto RMM and Datto BCDR?

Autotask pricing is quote-only and often discounted when bundled with Datto RMM and Datto BCDR under a single Kaseya agreement, but the exact figure depends on the sales conversation. MSPs should ask their account manager for both a standalone Autotask quote and a bundled quote, and confirm in writing what happens to any bundling discount if they later drop one of the other products.

What accounting tools does Autotask integrate with?

Autotask integrates with accounting platforms such as QuickBooks for invoicing, alongside third-party RMM and quoting tools, through its API and an established partner integration marketplace. MSPs relying on a specific accounting workflow should confirm the current integration still supports the features they need, since integration depth can change over time, directly with Kaseya or their implementation partner.

Is Autotask suitable for a small MSP or only larger service desks?

Autotask is built to suit MSPs of most sizes, from small teams to larger service desks, rather than being aimed only at large operations. Its broad set of billing and contract structures is useful as an MSP grows, but a very small or solo shop may find a simpler, published-price PSA such as Syncro or HaloPSA faster to set up without a Kaseya sales conversation.

Reviews

Write a review

No reviews yet. Be the first MSP to review Autotask.