Syncro XMM is a combined PSA, RMM and Microsoft 365 management platform from Syncro Technologies, priced per technician with unlimited managed endpoints included, aimed at solo technicians and smaller MSPs, starting at 129 dollars per technician per month billed annually.
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Syncro XMM is a combined PSA and RMM platform from Syncro Technologies for managed service providers and internal IT teams, covering ticketing with SLA timers, contracts and invoicing alongside patch management, scripting and remote access, with unlimited managed endpoints included in the technician licence rather than billed per device. Since 2025 the vendor has also sold Microsoft 365 and Entra ID security management, including licence auditing, security baseline checks against CIS, NIST, SOC 2 and HIPAA standards, and cloud backup for Exchange, SharePoint, OneDrive, Teams and Entra ID. It suits smaller MSPs and solo technicians who want one tool instead of stitching together separate PSA, RMM and Microsoft 365 products, and who value predictable, published pricing over a quote-only sales process.
Syncro XMM publishes two named plans: Core at 129 dollars per technician per month billed annually (159 dollars billed monthly), covering RMM and PSA with unlimited endpoints, and Team at 179 dollars per technician per month billed annually (209 dollars billed monthly), which adds the Microsoft 365 security and backup features; a custom Enterprise tier is quote-only (checked September 2026). Syncro XMM offers a 14-day free trial with no credit card required, but there is no free version once it ends. It integrates with QuickBooks and Xero for accounting, with Stripe for client payments, and with third-party tools including IT Glue for documentation and Bitdefender for endpoint security, through a documented API and a library the vendor describes as 50-plus integrations, though it does not aim to match the deeper enterprise workflow configuration of larger standalone PSAs such as ConnectWise PSA. Syncro XMM is based in the United States and describes itself as a fully remote company; its RMM agent now covers both Windows and macOS patching, and there is a dedicated mobile app for iOS and Android alongside the web console. MSPs evaluating Syncro XMM should confirm that combining PSA, RMM and Microsoft 365 management into one tool covers their needs, since a shop that later outgrows the combined approach would need to migrate several systems at once rather than swapping one piece independently, and should check which of the two published plans actually includes the features they want before comparing headline prices.
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|---|---|---|
| Ticketing with SLA timers | yes | Syncro's ticketing documentation includes working with SLA timers on tickets. |
| Contract and agreement management | yes | Contracts and recurring invoices are managed under Syncro's billing organisation tools. |
| Time tracking and timesheets | yes | Integrated timers and automated time logging for billable and non-billable work. |
| Billing and invoicing | yes | Invoices generate automatically from contracts, time entries and usage. |
| Project management | yes | Projects can be organised into structured tasks with assignment visibility. |
| Client self-service portal | yes | Branded client portal for submitting and tracking requests. |
| Built-in knowledge base | unknown | No customer-facing knowledge base feature found on Syncro's own site or documentation. |
| RMM integration | yes | PSA and RMM are built into the same platform. |
| Accounting integration | yes | Native QuickBooks Online/Desktop and Xero sync. |
| Reporting and dashboards | yes | KPI reporting covering technicians, clients and service metrics. |
| Mobile app | yes | Dedicated iOS and Android app for ticket management, scheduling and remote sessions. |
| Workflow and ticket automation | yes | Templated and time-based automations for routine tickets and resolutions. |
| Asset and configuration tracking | yes | Tickets and billing link to client devices and assets via the RMM component. |
| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | Scheduled Windows and third-party patch deployment with compliance controls. |
| Scripting | yes | PowerShell, Mac and custom scripting with a library of pre-built scripts. |
| Remote access | yes | One-click remote access via Splashtop included at no extra cost. |
| Monitoring and alerting | yes | Real-time device health and process monitoring with alerting. |
| Software deployment | unknown | |
| Network discovery | yes | Listed by the vendor as a core RMM capability. |
| Mobile device management | unknown | |
| Backup integration | unknown | |
| PSA integration | yes | Same platform as the PSA; no separate integration needed. |
| Reporting | unknown | |
| Automation policies | yes | Global and cascading policies for standardised monitoring and maintenance. |
| Third-party application patching | yes | Patch management explicitly covers third-party applications, not only Windows. |
| Feature | Supported | Note |
|---|---|---|
| Tenant and user provisioning | unknown | |
| Licence assignment | yes | License auditing and allocation as part of the Team plan's Microsoft 365 features. |
| Security baseline templates | yes | Security baseline auditing against CIS, NIST, SOC 2 and HIPAA standards. |
| Conditional access management | unknown | |
| Multi-tenant console | unknown | |
| Shadow SaaS discovery | unknown | |
| Automated offboarding | unknown | |
| Reporting and QBR exports | unknown | |
| Microsoft Graph API integration | unknown | |
| PSA integration | yes | Microsoft 365 users link to tickets and assets within the same PSA. |
| Backup integration | yes | Built-in cloud backup for Exchange, SharePoint, OneDrive, Teams and Entra ID. |
| Delegated admin (GDAP) support | unknown |
| Feature | Supported | Note |
|---|---|---|
| Proposal and quote builder | yes | Basic client estimates within the invoicing module rather than a dedicated proposal/quote builder. |
| E-signature | unknown | |
| Live distributor catalogue and pricing | unknown | |
| CRM and pipeline tracking | unknown | |
| PSA integration | unknown | |
| Payment collection | unknown | |
| Quote templates | unknown | |
| Approval workflow | unknown | |
| Recurring revenue quoting | unknown | |
| Product bundling | unknown | |
| Win-rate analytics | unknown | |
| Accounting integration | unknown |
No. Syncro's per-technician licence includes unlimited managed endpoints on both its Core and Team plans, so there is no separate per-device fee as a client's environment grows. This differs from most standalone RMMs, which charge per managed endpoint, and it remains one of Syncro's main selling points for MSPs who want predictable costs as they add client devices.
Syncro is generally aimed at solo technicians and smaller MSPs, with reported typical customer sizes from one to fifteen technicians, rather than larger, more established service desks. Its combined PSA, RMM and Microsoft 365 management approach suits a shop that wants one tool instead of integrating several separate products. A larger operation needing deeper contract and billing configuration may find a standalone PSA such as ConnectWise PSA or Autotask a better fit.
Yes, Syncro integrates with QuickBooks and Xero for accounting, and its built-in Syncro Payments feature is powered by Stripe for collecting client payments by card or ACH. It also connects to third-party tools including IT Glue for documentation and Bitdefender for endpoint security. MSPs relying on a specific accounting workflow should confirm the integration covers the features they need before switching from an existing PSA.
Syncro's Microsoft 365 and Entra ID security features, including licence auditing, security baseline checks and cloud backup for Exchange, SharePoint, OneDrive and Teams, are part of the platform but only included on the Team plan, at 179 dollars per technician per month billed annually. The lower-priced Core plan covers RMM and PSA only, without the Microsoft 365 features, so MSPs should check which plan they are quoted before assuming Microsoft 365 management is included.
Yes, Syncro offers a 14-day free trial with no credit card required, so an MSP can test the PSA, RMM and Microsoft 365 features hands-on before committing. There is no separate free version once the trial ends; ongoing use requires a paid, per-technician subscription on the Core or Team plan. MSPs should use the trial period to confirm their existing client devices and workflows migrate cleanly before cancelling any other PSA or RMM subscription.
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