SuperOps

SuperOps is a combined professional services automation and remote monitoring and management platform from SuperOps for managed service providers who want service delivery and endpoint management run from one console rather than two connected products. It covers ticketing with SLA tracking, contracts and automated invoicing, project management, quoting, IT documentation with a client-facing knowledge base, and RMM functions including patch management, policy-based device management, network monitoring and mobile device management, alongside an agentic AI assistant called Monica that generates deployment-ready scripts, summarises patches and can resolve some routine tickets on its own. It suits MSPs who want PSA and RMM natively unified under one vendor and are comfortable building AI-generated scripts and automated ticket handling into daily operations, rather than shops wanting a best-of-breed PSA paired with a separate RMM of their choosing.

SuperOps publishes its MSP pricing on its own site and licenses the core platform per technician: the Pro plan starts at 139 pounds per technician per month, or 119 pounds if billed annually, and includes PSA plus core RMM for up to 150 managed endpoints per technician (checked September 2026). Super adds advanced automation, deeper patching controls and Monica AI at 169 pounds per technician per month, or 149 pounds annually. A separate Super Plus tier drops the per-technician model in favour of per-endpoint pricing, currently from 2.10 pounds per endpoint per month under a stated limited-time offer at a 150-endpoint minimum, falling to 1.70 pounds above 1,000 endpoints, and adds MDM for Apple and Android devices with unlimited technicians. SuperOps offers a 14-day free trial with no credit card required, but there is no permanent free version once the trial ends. It integrates with remote access tools including Splashtop, TeamViewer and ConnectWise ScreenConnect, documentation platforms IT Glue and Hudu, and security vendors such as SentinelOne, Huntress and Acronis, among more than 30 listed integrations in its marketplace. SuperOps was founded in 2020 and is headquartered in Chennai, India, with additional offices in the US and EMEA. Before buying, an MSP should check that the 150-endpoint-per-technician allowance on Pro and Super actually covers its device count, since going over it means buying an endpoint pack or moving to the per-endpoint Super Plus plan instead.

SuperOps suits an MSP that wants PSA and RMM from one vendor with published, per-technician pricing rather than a quote-only sales process, and its Monica AI assistant for scripting and ticket automation sits inside the core workflow rather than being bolted on. Compare it against NinjaOne, which pairs RMM with third-party PSA partners rather than a native one, or HaloPSA, which is PSA only, priced per technician, with no RMM of its own. The catch is that Pro and Super licences bundle only 150 endpoints per technician, so a technician managing more devices needs an add-on endpoint pack or the per-endpoint Super Plus tier, which changes the cost comparison for asset-heavy shops. On a demo, check how Monica's automated ticket handling performs against your real ticket volume and confirm the endpoint allowance matches your actual devices per technician.