ScreenConnect is ConnectWise's remote support and unattended access product, sold as a ConnectWise-hosted cloud service or a self-hosted, on-premises installation, priced per concurrent technician from $30 a month billed annually.
Listing updated . Checked by MSP Software .
ScreenConnect is ConnectWise's remote support and unattended access product, formerly sold as ConnectWise Control, providing on-demand remote support sessions and always-on unattended access to client machines. It can run as a ConnectWise-hosted cloud service or be self-hosted on the MSP's own server, and includes Backstage, a mode for background troubleshooting, command-terminal access and file management that stays invisible to the end user. It suits MSPs who want fast, low-latency remote access with a fully white-labelled client so end users see the MSP's own branding rather than ConnectWise's, and those who specifically want the self-hosting option to keep session data on their own infrastructure. It runs on Windows, macOS and Linux hosts and supports iOS and Android for mobile device access, so a technician is not limited to Windows-only endpoints.
Pricing for the hosted Remote Support plans is published on ConnectWise's site in three named tiers billed per concurrent technician rather than per named user: One at $30 a month, Standard at $45 a month, and Premium at $55 a month, each billed annually, with monthly billing available on Standard and Premium at $59 and $69 respectively, and a custom-priced Enterprise tier above that (checked September 2026). A separate ScreenConnect Access product covers unattended-only access, priced from $33 a month per agent billed annually with a minimum of 25 agents. Self-hosted, on-premises licensing is not published and requires contacting ConnectWise sales. A free trial is available and there is no free version. ScreenConnect integrates as the remote access component built into ConnectWise RMM and ConnectWise PSA, where it can launch a support session and log the details on a ticket, and it is also sold and used standalone by MSPs running a different RMM or PSA, with an API and command-line installer arguments for scripted deployment. ConnectWise is based in Tampa, Florida, and was founded in 1982. MSPs already on ConnectWise RMM or PSA should check whether ScreenConnect is already bundled into their agreement before buying it separately, and anyone comparing the One tier's headline price should note it is capped at a single concurrent technician and one session.
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|---|---|---|
| Unattended access | yes | |
| On-demand support session | yes | |
| Mobile device support | yes | iOS and Android technician apps; ScreenConnect View adds end-user phone camera sharing. |
| File transfer | yes | |
| Session recording | yes | Available on Standard and Premium plans. |
| Multi-monitor support | yes | |
| In-session chat | yes | |
| Self-hosted option | yes | On-premises licensing; pricing not published. |
| White-label branding | yes | |
| Wake-on-LAN | yes | Available on Standard and Premium plans. |
| Command-line scripted deployment | yes | Silent command-line installer arguments and an API. |
| PSA integration | yes |
| Feature | Supported | Note |
|---|---|---|
| Patch management | no | |
| Scripting | no | Backstage gives command-terminal access for ad hoc commands, not a scripting or automation engine. |
| Remote access | yes | ScreenConnect is a remote access product itself, and is the remote access module built into ConnectWise RMM. |
| Monitoring and alerting | no | |
| Software deployment | no | File transfer to an open session, not fleet software deployment. |
| Network discovery | no | |
| Mobile device management | no | |
| Backup integration | no | |
| PSA integration | yes | |
| Reporting | no | Session and audit logs exist; no fleet-level RMM reporting. |
| Automation policies | no | |
| Third-party application patching | no |
ScreenConnect's hosted Remote Support plans are priced per concurrent technician rather than per endpoint or named user, starting at $30 a month for the One tier, $45 for Standard and $55 for Premium, all billed annually (checked September 2026). A licence is consumed by simultaneous sessions, so it can be shared across more people than the tier name suggests as long as usage does not exceed the concurrent session limit.
ScreenConnect Remote Support is the on-demand and unattended product priced per concurrent technician, described above. ScreenConnect Access is a separate, unattended-access-only product priced per device instead, starting at $33 a month per agent billed annually with a minimum of 25 agents. An MSP that only needs always-on access to a fixed set of devices, rather than technician-driven support sessions, may find Access cheaper per device at scale.
Yes, ScreenConnect offers a self-hosted, on-premises installation that runs on the MSP's own server instead of ConnectWise's cloud. ConnectWise does not publish a price or licensing unit for the on-premises option; an MSP has to contact ConnectWise sales for a quote, so it cannot be compared directly against the published per-technician cloud tiers without asking.
Yes, ScreenConnect is sold and used standalone by many MSPs running a different RMM or PSA platform, not only by ConnectWise customers. It is also built into ConnectWise RMM and ConnectWise PSA as their remote access component, so MSPs already on those products should check whether it is already included in their agreement before buying it separately.
Yes, ScreenConnect supports white-label branding for the client-facing side of a remote support session, so end users see the MSP's own name and branding rather than ConnectWise's. This is commonly used by MSPs who want a consistent, branded support experience regardless of which remote access tool sits behind it.
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