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ConnectWise RMM

www.connectwise.com/platform/unified-management/rmm · ConnectWise · Last updated 03 Sept 2026
RMM and patching Remote access and support
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Overview

ConnectWise RMM is ConnectWise's cloud-based remote monitoring and management platform for Windows and Mac endpoints, built to integrate natively with ConnectWise PSA and with ConnectWise ScreenConnect built in for remote support.

From the vendor

ConnectWise RMM is ConnectWise's cloud-based remote monitoring and management product, covering patch management, scripting, monitoring policies and remote access into Windows and Mac endpoints, with ConnectWise ScreenConnect built in for support sessions rather than sold as a separate add-on. It suits MSPs already standardised on ConnectWise PSA, since alerts, assets and tickets pass between the two products without a separate integration to configure and maintain, though ConnectWise RMM can also run against other PSAs if an MSP prefers to mix vendors.

Pricing is per managed endpoint per month, quoted through a ConnectWise sales conversation rather than published, and it is commonly bundled with ConnectWise PSA and ScreenConnect into a single agreement rather than sold on its own. It integrates natively with ConnectWise PSA, with ConnectWise Automate's script library for MSPs migrating off that older ConnectWise product, and with ConnectWise's own BCDR and security tools, plus third-party documentation and ticketing systems through ConnectWise's API and app marketplace. ConnectWise itself dates back to 1982 and is based in the United States, and the RMM agent runs on both Windows and Mac endpoints, managed from a web console, so there is no separate desktop application for the technician side to install and keep updated. MSPs evaluating it should ask specifically whether they are being quoted the standalone RMM or a bundled package with PSA and ScreenConnect, since the bundled pricing and the standalone pricing are not the same conversation, and should confirm current per-endpoint cost in writing before comparing it against NinjaOne or Datto RMM.

Our take

ConnectWise RMM is the natural choice for a shop already running ConnectWise PSA, since the native hand-off between the two removes a whole category of integration work other RMM and PSA pairings still need. It is a harder sell on its own merits against NinjaOne or Datto RMM if you are not using ConnectWise PSA already. Because ConnectWise sells it through a sales conversation rather than a published price list, get a written quote that clearly separates standalone RMM pricing from any bundled PSA and ScreenConnect package before you sign. If you are migrating off ConnectWise Automate, ask specifically how script library migration works.

Pricing

The vendor does not publish pricing facts for ConnectWise RMM.

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Features

RMM and patching

Patch management yes
Scripting yes
Remote access yes
Monitoring and alerting yes
Software deployment yes
Network discovery unknown
Mobile device management unknown
Backup integration yes
PSA integration yes
Reporting unknown
Automation policies yes
Third-party application patching unknown

Remote access and support

Show all 24 features

RMM and patching

Remote access and support

Unattended access unknown
On-demand support session unknown
Mobile device support unknown
File transfer unknown
Session recording unknown
Multi-monitor support unknown
In-session chat unknown
Self-hosted option unknown
White-label branding unknown
Wake-on-LAN unknown
Command-line scripted deployment unknown
PSA integration unknown

Integrations

ConnectWise PSAScreenConnect

Support and training

Deployment cloud
Platforms Windows, macOS, web
HQ United States
Founded 1982

Alternatives in RMM and patching

All RMM and patching software
Datto RMM Kaseya's cloud RMM, built to pair with Autotask PSA and Datto BCDR. No reviews yet N-able N-central On-premises or cloud RMM built for larger, more complex managed estates. No reviews yet NinjaOne Cloud RMM for patching, scripting and remote control from one lightweight agent. No reviews yet

Compare ConnectWise RMM

ConnectWise RMM vs Datto RMMConnectWise RMM vs N-able N-centralConnectWise RMM vs NinjaOne

FAQ

What does ConnectWise RMM integrate with?
ConnectWise RMM integrates with ConnectWise PSA, ScreenConnect.
Is ConnectWise RMM cloud or on-premises?
ConnectWise RMM is available as cloud.
Do I need ConnectWise PSA to use ConnectWise RMM?

No, ConnectWise RMM can run against other PSA platforms, but its main advantage over competitors is the native integration with ConnectWise PSA, where alerts, assets and tickets pass between the two products without a separate connector. An MSP not using ConnectWise PSA can still use ConnectWise RMM, but loses that specific benefit and may find a standalone-focused RMM like NinjaOne a more natural fit.

Is ScreenConnect included with ConnectWise RMM or a separate purchase?

ScreenConnect-based remote access is built into ConnectWise RMM as standard for support sessions, rather than sold as a separate line item within the RMM itself. ScreenConnect is also sold and used as its own standalone remote access product outside of ConnectWise RMM, so MSPs already using ScreenConnect elsewhere will find the same interface here.

Is ConnectWise RMM cheaper bundled with ConnectWise PSA than bought standalone?

ConnectWise commonly bundles RMM with PSA and ScreenConnect into a single agreement, and pricing is quoted through a sales conversation rather than published, so there is no fixed answer without a quote. MSPs should ask ConnectWise directly for both a standalone RMM price and a bundled price covering their expected endpoint count, then compare the two in writing rather than assuming the bundle is automatically cheaper.

Can I migrate scripts from ConnectWise Automate to ConnectWise RMM?

ConnectWise RMM integrates with ConnectWise Automate's script library specifically to support MSPs migrating off that older ConnectWise product. This is aimed at existing ConnectWise Automate customers moving to the newer cloud RMM rather than a general script import tool for other platforms. MSPs planning this migration should confirm the current migration process and any gaps directly with ConnectWise before committing to a cutover date.

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