ConnectWise RMM is ConnectWise's cloud-based remote monitoring and management platform for Windows and Mac endpoints, built to integrate natively with ConnectWise PSA and with ConnectWise ScreenConnect built in for remote support, priced per managed endpoint through a sales quote rather than a published price list.
Listing updated . Checked by MSP Software .
ConnectWise RMM is ConnectWise's cloud remote monitoring and management product, covering patch management, scripting, monitoring policies and remote access into Windows and Mac endpoints, with ConnectWise ScreenConnect built in for support sessions rather than sold as a separate add-on. It suits MSPs already standardised on ConnectWise PSA, since alerts, assets and tickets pass between the two products without a separate integration to configure and maintain, though ConnectWise RMM can also run against other PSAs if an MSP prefers to mix vendors.
Pricing is per managed endpoint per month, quoted through a ConnectWise sales conversation rather than published, and it is commonly bundled with ConnectWise PSA and ScreenConnect into a single agreement rather than sold on its own. ConnectWise does offer a free trial of the RMM product, so an MSP can test patch management, monitoring and ScreenConnect-based remote access before that sales conversation, though there is no ongoing free version once the trial ends. It integrates natively with ConnectWise PSA, with ConnectWise Automate's script library for MSPs migrating off that older ConnectWise product (which ConnectWise still sells today as a separate, more customisable on-premises or cloud option), and with ConnectWise's own BCDR backup products and its Managed EDR security product, plus third-party documentation and ticketing systems through ConnectWise's API and app marketplace. ConnectWise itself dates back to 1982 and is based in the United States, and the RMM agent runs on both Windows and Mac endpoints, managed from a web console, so there is no separate desktop application for the technician side to install and keep updated. MSPs evaluating it should ask specifically whether they are being quoted the standalone RMM or a bundled package with PSA and ScreenConnect, since the bundled pricing and the standalone pricing are not the same conversation, and should confirm current per-endpoint cost in writing before comparing it against NinjaOne or Datto RMM.
Atera An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. No reviews yet · from US$149.00 vs Atera
NinjaOne Cloud RMM priced $1.50-$3.75 per endpoint per month, with ticketing, PSA and backup. No reviews yet · from US$1.50 vs NinjaOne| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | Automated OS and third-party patching with customisable policies and a NOC testing service for Windows updates. |
| Scripting | yes | PowerShell, bash and batch scripting, plus workflow orchestration through Sidekick for RMM. |
| Remote access | yes | ScreenConnect is built into ConnectWise RMM for remote troubleshooting. |
| Monitoring and alerting | yes | NOC-tuned intelligent alerting aimed at reducing ticket volume. |
| Software deployment | yes | Delivered via scripting and automation policies rather than a separate deployment module. |
| Network discovery | yes | Network discovery, monitoring and analysis of client networks. |
| Mobile device management | no | Not documented as a feature of ConnectWise RMM on ConnectWise's product or platform pages. |
| Backup integration | yes | Integrates with ConnectWise's own BCDR and Cloud Backup products rather than backing up data itself. |
| PSA integration | yes | Native integration with ConnectWise PSA for tickets, assets and alerts. |
| Reporting | yes | Patch and device compliance dashboards; deeper cross-platform reporting is sold separately as BrightGauge. |
| Automation policies | yes | Customisable patch policies plus broader workflow automation via Sidekick. |
| Third-party application patching | yes | Patches hundreds of third-party applications alongside the OS (Chrome, Firefox, Zoom, Adobe, Slack and others named). |
| Feature | Supported | Note |
|---|---|---|
| Unattended access | yes | Via the embedded ScreenConnect access. |
| On-demand support session | yes | ScreenConnect on-demand support sessions. |
| Mobile device support | yes | Via ScreenConnect View, a premium extension for accessing a mobile device's camera. |
| File transfer | yes | |
| Session recording | yes | Session activity is captured in a filterable audit log. |
| Multi-monitor support | yes | |
| In-session chat | yes | |
| Self-hosted option | no | ConnectWise RMM's remote access is cloud-hosted; a self-hosted option exists only for the standalone ScreenConnect product. |
| White-label branding | unknown | Not confirmed for the RMM-embedded ScreenConnect access. |
| Wake-on-LAN | unknown | |
| Command-line scripted deployment | yes | Via ConnectWise RMM's own PowerShell, bash and batch scripting. |
| PSA integration | yes | Native integration with ConnectWise PSA. |
No, ConnectWise RMM can run against other PSA platforms, but its main advantage over competitors is the native integration with ConnectWise PSA, where alerts, assets and tickets pass between the two products without a separate connector. An MSP not using ConnectWise PSA can still use ConnectWise RMM, but loses that specific benefit and may find a standalone-focused RMM like NinjaOne a more natural fit.
ScreenConnect-based remote access is built into ConnectWise RMM as standard for support sessions, rather than sold as a separate line item within the RMM itself. ScreenConnect is also sold and used as its own standalone remote access product outside of ConnectWise RMM, so MSPs already using ScreenConnect elsewhere will find the same interface here.
ConnectWise commonly bundles RMM with PSA and ScreenConnect into a single agreement, and pricing is quoted through a sales conversation rather than published, so there is no fixed answer without a quote. MSPs should ask ConnectWise directly for both a standalone RMM price and a bundled price covering their expected endpoint count, then compare the two in writing rather than assuming the bundle is automatically cheaper.
ConnectWise RMM integrates with ConnectWise Automate's script library specifically to support MSPs migrating off that older ConnectWise product, which ConnectWise still sells today as a separate, more customisable on-premises or cloud option. This is aimed at existing ConnectWise Automate customers moving to the newer cloud RMM rather than a general script import tool for other platforms. MSPs planning this migration should confirm the current migration process and any gaps directly with ConnectWise before committing to a cutover date.
Yes, ConnectWise RMM offers a free trial through a sign-up on its product page, letting an MSP test patch management, monitoring and ScreenConnect-based remote access before entering a sales conversation about ongoing pricing. There is no separate always-free version of ConnectWise RMM once the trial period ends. MSPs should ask what happens to any Automate migration or PSA bundle setup started during the trial before relying on it as a full evaluation.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
