ConnectWise Automate is a remote monitoring and management platform from ConnectWise built around deep PowerShell scripting and patch automation, sold through a sales quote rather than published pricing.
Listing updated . Checked by MSP Software .
ConnectWise Automate is a remote monitoring and management platform from ConnectWise, built for MSPs that want deep, hands-on control over endpoint automation rather than a preset, guardrailed console. It grew out of LabTech Software, which ConnectWise acquired and later rebranded, and ConnectWise still sells Automate today as a separate product alongside its newer, cloud-native ConnectWise RMM. Automate covers Windows patch management with approval policies, pilot groups and maintenance windows, PowerShell-based scripting with AI-assisted script drafting, background remote troubleshooting, and data views for querying and exporting device and client information across an MSP's whole install base. It suits larger, more technical MSPs that want to write and maintain their own automation policies and scripts rather than rely mainly on vendor-built monitors, and those that specifically want the choice of on-premises hosting rather than cloud only.
ConnectWise does not publish pricing for Automate; its pricing page routes buyers to a sales quote rather than a price list, so expect a negotiated, agent-based commercial conversation rather than a self-service checkout. ConnectWise's own site offers a free trial and a live demo as ways to evaluate the product before signing anything (checked September 2026). Automate can run in the cloud or on premises, and its agent is aimed primarily at Windows endpoints, with remote support that reaches across platforms; a buyer weighing macOS or Linux fleet management should confirm current agent coverage directly with ConnectWise rather than assume parity with the Windows agent.
Automate integrates with ConnectWise's own PSA and with ScreenConnect for remote support, both part of the wider ConnectWise Asio platform, and its marketplace lists certified third-party integrations including Auvik for network monitoring, Bitdefender for endpoint protection and Acronis Cyber Protect Cloud for backup. ConnectWise is based in Tampa, Florida, in the United States, and has been owned by the private equity firm Thoma Bravo since 2019. Before buying, an MSP should ask ConnectWise for a like-for-like quote against ConnectWise RMM, confirm how much implementation and script-writing effort Automate will require day to day, and check the current agent platform list against its own fleet.
ConnectWise Automate suits an MSP that wants to write its own scripts and automation policies rather than lean on a vendor's pre-built monitors, and one that specifically wants the option of on-premises hosting. That approach asks more of a technician's time than a newer, more guardrailed tool such as NinjaOne or ConnectWise's own cloud-native ConnectWise RMM, so weigh the implementation and scripting effort against your team's capacity before committing. Because ConnectWise does not publish pricing, get a written quote and ask exactly what unit it is billed on and what it covers. It is also worth asking ConnectWise directly whether it is steering new customers toward ConnectWise RMM instead, since the two products now sit side by side. Confirm current macOS and Linux agent support if you manage anything beyond Windows.
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Datto RMM Kaseya's cloud RMM, built to pair with Autotask PSA and Datto BCDR. No reviews yet All alternatives to ConnectWise Automate| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | Windows OS patching with approval policies, pilot groups and maintenance windows. |
| Scripting | yes | PowerShell, Bash and batch scripting, with AI-assisted script drafting. |
| Remote access | yes | Background remote troubleshooting, plus integration with ScreenConnect. |
| Monitoring and alerting | yes | Prebuilt and custom monitors with alerting. |
| Software deployment | yes | Deployed via Automate's scripting and automation-policy engine rather than a separate deployment tool. |
| Network discovery | unknown | Not mentioned on ConnectWise's current Automate product page. |
| Mobile device management | unknown | Not mentioned; the current product page describes Automate as primarily a Windows endpoint tool. |
| Backup integration | yes | Acronis Cyber Protect Cloud is a certified integration in ConnectWise's marketplace. |
| PSA integration | yes | Native integration with ConnectWise PSA as part of the ConnectWise Asio platform. |
| Reporting | yes | Data views for querying, filtering and exporting device and client data, described for audits and QBRs. |
| Automation policies | yes | Patch approval policies, pilot groups and maintenance windows; core to the product. |
| Third-party application patching | yes | ConnectWise states Automate includes third-party patching, though it describes its newer ConnectWise RMM as covering a larger third-party patch list. |
ConnectWise does not publish pricing for ConnectWise Automate; its pricing page sends buyers to a sales quote rather than listing a per-endpoint or per-technician figure. Buyers should expect a negotiated quote and ask ConnectWise directly which unit its representative is proposing to bill on. A free trial and a live demo are both offered as ways to evaluate the product before agreeing a price.
No, ConnectWise Automate and ConnectWise RMM are two separate products that ConnectWise currently sells side by side. Automate offers deeper manual customisation and a choice of on-premises or cloud hosting, while ConnectWise RMM is a newer, cloud-native tool built on the ConnectWise Asio platform with more pre-built monitoring and less configuration. MSPs weighing the two should ask ConnectWise for a direct comparison against their own environment rather than assume one simply replaces the other.
Yes, ConnectWise Automate can be deployed on premises or in the cloud, which is one of the differences ConnectWise draws against its newer, cloud-only ConnectWise RMM product. An MSP that specifically needs to keep the management server inside its own infrastructure should confirm current on-premises requirements and support terms with ConnectWise before buying.
ConnectWise Automate integrates natively with ConnectWise PSA and with ScreenConnect for remote support, both part of the ConnectWise Asio platform. Its integration marketplace also lists certified third-party tools including Auvik for network monitoring, Bitdefender for endpoint protection and Acronis Cyber Protect Cloud for backup. MSPs should check ConnectWise's current marketplace listing for their specific tools before switching, since certified integrations can change.
ConnectWise, the company behind ConnectWise Automate, has been owned by the private equity firm Thoma Bravo since 2019. ConnectWise itself was founded in 1982 and is based in Tampa, Florida. ConnectWise Automate originated as LabTech Software, which ConnectWise acquired and later rebranded under the ConnectWise name.
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