MSPbots is an AI-powered service desk automation and business intelligence platform for ticket triage, quality assurance, and operational dashboarding, priced per month starting at $89 USD.
Listing updated . Checked by MSP Software .
MSPbots is an AI-powered service desk automation and business intelligence platform from MSPbots for MSPs seeking to streamline ticket handling and improve visibility across their operations. The platform combines automated ticket triage and intake, quality assurance review, intelligent ticket dispatch, and sentiment analysis with business intelligence dashboards that aggregate data across RMMs, PSAs and other connected systems. The product is cloud-based, deployed on Microsoft Azure in the US East region, and serves MSPs of all sizes.
MSPbots offers multiple pricing tracks depending on the features needed. Business Intelligence starts at $89 per month USD for basic dashboards with unlimited datasets and calculated metrics, scaling to $129 for RMM data integration and $179 for PSA data integration. Automation Bots cost $50 per user per month for AI-powered ticket workflow automation, real-time quality assurance review, and micro training for technicians. AI Credits subscriptions start at $300 per month for 3,000 credits and scale to $1,799 per month for 32,000 credits for organisations processing high ticket volumes. Annual billing is available with 10-15% discounts across all plans. Every subscription includes onboarding sessions and the platform provides a 120-day unconditional money-back guarantee (checked September 2026).
MSPbots integrates natively with all major PSA platforms including ConnectWise Manage, Autotask and Halo PSA, as well as RMMs such as NinjaOne, Datto RMM, Kaseya VSA and its variants, N-able RMM, SyncroMSP, SuperOps RMM and ConnectWise Automate. The platform connects to over 100 additional tools for security, backup and business management. Every account includes a dedicated customer success manager, and 24/7 support is available. The platform holds SOC 2 Type 2 compliance certification and pulls monitoring and asset data from connected systems into unified dashboards for cross-platform visibility.
MSPbots combines service desk automation with business intelligence dashboarding in a single platform, suited for MSPs seeking operational efficiency and real-time visibility into support metrics and ticket workflows. The platform's focus is ticket triage, quality assurance and dashboards rather than strategic VCIO functions like roadmap planning or asset lifecycle tracking. Compare against dedicated VCIO platforms such as BrightGauge or CloudRadial if you need quarterly business review templates and hardware refresh recommendations. Confirm your RMM and PSA platforms are current on the integration list, and test the pricing model with your typical ticket volumes during the 120-day money-back guarantee period.
QBR Studio Automated quarterly business reviews from PSA and RMM data, priced per month flat rate. No reviews yet · from US$99.00
Cognition360 ConnectWise business intelligence with 130+ Power BI reports and profitability analytics for MSPs. No reviews yet · from US$449.00
Humanize IT QBR automation and client strategy toolkit for MSPs priced from $99 per month. No reviews yet · from US$99.00
Cynomi AI vCISO platform that automates security program management and compliance for MSPs. No reviews yet All alternatives to MSPbots| Feature | Supported | Note |
|---|---|---|
| Asset lifecycle and warranty tracking | no | Not a core feature; platform focuses on ticket automation and operational dashboards |
| RMM data import | yes | Integrates with NinjaOne, Datto RMM, Kaseya VSA, N-able RMM and pulls operational data |
| Client-facing QBR reports | yes | BI platform provides dashboards and reporting capabilities for operational visibility |
| Budgeting and roadmap tools | unknown | Platform focuses on ticket automation and BI dashboards; budgeting and roadmap features not mentioned |
| Procurement integration | unknown | Integrates with 100+ tools but procurement integration not specifically documented |
| Risk and compliance scoring | unknown | SOC 2 Type 2 compliant but risk scoring capability not documented |
| Documentation integration | unknown | Supports 100+ integrations but documentation tool integration not specifically listed |
| PSA integration | yes | Native integrations with ConnectWise Manage, Autotask, and Halo PSA |
| Scheduled report automation | yes | BI platform enables dashboard creation and automated reporting capabilities |
| Hardware refresh recommendations | no | Not a focus; platform centers on ticket automation and BI dashboards |
| Software licence tracking | unknown | Integrates with 100+ tools but software licence tracking not specifically mentioned |
| Multi-client dashboard | yes | Platform aggregates data from multiple connected systems and RMMs into unified dashboards |
MSPbots offers multiple pricing tracks depending on features needed. The Business Intelligence package starts at $89 per month USD for basic dashboards, $129 for RMM or accounting data integration, and $179 for PSA data integration. Automation Bots cost $50 per user per month for AI-powered ticket automation. AI Credits subscriptions start at $300 per month for 3,000 credits and scale up to $1,799 per month for 32,000 credits. All plans include onboarding sessions. Annual billing includes 10-15% discounts.
MSPbots does not offer a traditional free trial but provides a 120-day unconditional money-back guarantee. This means MSPs can evaluate the platform fully for four months and request a refund if it does not meet their needs, without needing to provide proof of dissatisfaction.
MSPbots integrates natively with three major PSA platforms: ConnectWise Manage, Autotask, and Halo PSA. The platform can connect via API and SQL connection options to pull ticket data into MSPbots dashboards and automation workflows. MSPs using other PSA platforms should verify integration availability before purchasing.
MSPbots integrates with all major RMM platforms including NinjaOne, Datto RMM, Kaseya VSA (both cloud and on-premises), Kaseya VSAX, N-able RMM, SyncroMSP, SuperOps RMM, and ConnectWise Automate. The platform can pull monitoring and asset data from these RMMs into unified dashboards for cross-platform visibility.
MSPbots is primarily a service desk automation and operational intelligence platform rather than a dedicated VCIO tool. While it excels at automating ticket workflows and providing real-time dashboards, it lacks core VCIO features such as asset lifecycle tracking, hardware refresh recommendations, and long-term roadmap planning. MSPs seeking strategic VCIO capabilities should compare against dedicated platforms like BrightGauge or CloudRadial.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
