Cognition360 is business intelligence software from ScalePad for MSPs using ConnectWise PSA, offering 130+ Power BI reports covering profitability, operations, and financial metrics, priced from 449 USD per month for up to 25 active PSA users.
Starts at US$449.00 per flat per month according to the vendor. Listing updated . Checked by MSP Software .
Cognition360 is a business intelligence platform from ScalePad that transforms ConnectWise PSA data into actionable insights for managed service providers. The product integrates exclusively with ConnectWise Manage and provides 130+ pre-built Power BI reports designed for MSP decision-making, covering agreement profitability, project metrics, customer revenue analysis, and operational KPIs including technician utilization and efficiency. The platform includes five core modules: MSP Metrics for leadership benchmarking, Operations Analytics for service delivery measurement, Profitability Analytics for margin and revenue visibility, comprehensive Reporting capabilities, and Trend Analysis for historical performance comparison.
Cognition360 helps MSPs identify unprofitable agreements, measure service margins, and prepare quarterly business reviews and client-facing reports with benchmarked data drawn from real MSP operations. The platform suits MSPs using ConnectWise who need financial visibility into customer profitability and service delivery metrics, particularly those preparing quarterly business reviews or seeking to optimize technician allocation and billable hour capture. Cognition360 does not integrate with RMM platforms, documentation systems, or procurement tools; it focuses exclusively on transforming ConnectWise Manage PSA data. The product requires a Microsoft Power BI license per user and a ConnectWise Manage PSA subscription; no separate free version is available.
Pricing starts at 449 USD per month for up to 25 active ConnectWise PSA users, with tiered pricing available for larger installations at 50, 100, and 200+ user counts through direct sales contact (checked September 2026). Beyond the subscription, budget for per-user Microsoft Power BI licensing managed through Microsoft. ScalePad, based in the United States, offers support through a help centre and academy resources. MSPs considering Cognition360 should verify their ConnectWise Manage version compatibility and estimate total cost of ownership including Power BI seats before purchasing.
Cognition360 is specialized business intelligence tightly coupled to ConnectWise PSA and has no alternative PSA support or standalone version. Suits MSPs deeply invested in ConnectWise who want benchmarked profitability analytics and QBR-ready reporting. Requires Power BI licensing, which adds per-user cost beyond the subscription. Before buying, confirm your ConnectWise Manage version compatibility, estimate total cost of ownership including per-user Power BI seats, and check whether you need only profitability reporting or also want operational drill-down. Consider alternatives like CloudRadial or BrightGauge if you use a different PSA or want platform flexibility.
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|---|---|---|
| Asset lifecycle and warranty tracking | no | No asset lifecycle or warranty tracking; reports on PSA data only |
| RMM data import | no | ConnectWise PSA data only; no RMM integration or data import |
| Client-facing QBR reports | yes | Explicitly designed for quarterly and tactical business reviews with client-facing reports |
| Budgeting and roadmap tools | no | Profitability and financial reporting only; no budgeting or roadmap planning tools |
| Procurement integration | no | No procurement or sourcing integration |
| Risk and compliance scoring | no | Financial and operational metrics only; no compliance scoring |
| Documentation integration | no | No documentation platform integration; reports only on ConnectWise data |
| PSA integration | yes | Native integration with ConnectWise Manage PSA only |
| Scheduled report automation | yes | Reports include KPI dashboards and benchmarking analytics |
| Hardware refresh recommendations | no | No hardware recommendations; financial and operational reporting only |
| Software licence tracking | no | No software licence tracking; covers only PSA data analysis |
| Multi-client dashboard | yes | Multi-tenant dashboard supporting multiple customer views and reporting |
Cognition360 integrates exclusively with ConnectWise Manage PSA. The product is designed specifically for PSA data analysis, not for RMM (ConnectWise Automate) data. If you use ConnectWise Automate for remote monitoring and management, Cognition360 does not pull data from that platform; it focuses entirely on ticketing, billing, project, and financial data within ConnectWise Manage.
Cognition360 itself costs from $449 per month for up to 25 active ConnectWise PSA users. However, each user also requires a separate Microsoft Power BI license managed directly through Microsoft, which adds per-user cost. Before purchasing, estimate your total cost of ownership including Power BI seats, as this can significantly exceed the base Cognition360 subscription price.
Yes, Cognition360 is specifically designed to support quarterly business reviews and provides client-facing reports. The platform's 130+ Power BI reports are intended for executive and customer-facing reporting. You can create and customize reports within Power BI for presentation to clients and stakeholders.
Cognition360 does not integrate with documentation platforms such as IT Glue or Hudu, nor does it pull data from RMM platforms such as NinjaOne or Datto RMM. The product is built exclusively for ConnectWise Manage PSA data transformation. If you need to combine insights across multiple tools, you would need to export data manually or use a separate integration platform.
No free trial is offered for Cognition360. The product requires a ConnectWise Manage PSA subscription and is available starting at $449 per month for up to 25 active PSA users, plus separate Microsoft Power BI licensing per user. Contact ScalePad directly for a demo or pricing discussion before committing to a subscription.
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