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ConnectWise PSA

www.connectwise.com/platform/business-management/psa · ConnectWise · Last updated 03 Sept 2026
PSA and ticketing Billing and reconciliation
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Overview

ConnectWise PSA, formerly ConnectWise Manage, is a professional services automation platform for ticketing, contracts, time tracking, project management and billing, built for established MSPs that need detailed, configurable billing and contract rules.

From the vendor

ConnectWise PSA, formerly known as ConnectWise Manage, is a professional services automation platform covering ticketing, contracts, time tracking, project management and billing for a technology service desk. It suits established MSPs with more than a handful of technicians who need detailed contract and billing rules, since its depth and configurability come with a steeper setup process than lighter PSAs, often involving a partner-led implementation rather than a quick self-serve start. Reported typical customer sizes run from 16 to 50 technicians up through 200 and above, which fits its reputation as a PSA for larger, more established operations rather than a one or two person shop.

Pricing is per user per month, quoted by a ConnectWise account manager rather than published, typically on an annual agreement alongside other ConnectWise products. It integrates natively with ConnectWise RMM and ScreenConnect, and with a wide range of third-party RMM, quoting, documentation and accounting tools, including QuickBooks and Xero for invoicing, through its API and a marketplace of partner integrations built up over more than two decades in the MSP market. ConnectWise was founded in 1982 and is based in the United States, which is part of why its partner marketplace is as broad as it is, built up over decades rather than years, and why so many older, established MSPs are already standardised on it. Because implementation is typically partner-led and pricing is quote-only, MSPs should budget for setup time and cost on top of the monthly per-user fee, and confirm in writing what is included in the initial implementation before signing an annual agreement.

Our take

ConnectWise PSA suits an MSP that has outgrown a lighter PSA and needs genuinely configurable contract and billing rules, not a first PSA for a very small team. The setup cost is real: budget for a partner-led implementation rather than expecting to configure it yourself in a weekend. Because pricing is quote-only and usually annual, get the full first-year cost in writing, including implementation fees, before comparing it against HaloPSA or Autotask. If you already run ConnectWise RMM or ScreenConnect, ask about bundled pricing across the stack.

Pricing

The vendor does not publish pricing facts for ConnectWise PSA.

Reported pricing

What MSPs report paying the vendor or a distributor, excluding VAT.

No prices reported yet.

Reports are anonymous to other MSPs and checked against your reported quantity before they count toward an aggregate.

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Features

PSA and ticketing

Ticketing with SLA timers yes
Contract and agreement management yes
Time tracking and timesheets yes
Billing and invoicing yes
Project management yes
Client self-service portal yes
Built-in knowledge base unknown
RMM integration yes
Accounting integration yes
Reporting and dashboards yes
Mobile app unknown
Workflow and ticket automation yes

Billing and reconciliation

Show all 25 features

PSA and ticketing

Asset and configuration tracking unknown

Billing and reconciliation

Usage and licence reconciliation unknown
Distributor billing import unknown
PSA integration unknown
Automated invoicing unknown
Multi-currency support unknown
Seat and licence utilisation alerts unknown
Margin reporting unknown
Recurring billing automation unknown
Microsoft partner billing import unknown
Client-facing invoices unknown
Payment collection unknown
Audit trail unknown

Integrations

ConnectWise RMMScreenConnectQuickBooksXero

Support and training

Deployment cloud
Platforms web
Typical MSP size 16-50, 51-200, 200+ technicians
HQ United States
Founded 1982

Alternatives in PSA and ticketing

All PSA and ticketing software
Autotask Kaseya's PSA for ticketing, contracts and billing, paired with Datto RMM. No reviews yet HaloPSA Service desk, contracts and billing on a per-technician price with no per-user fees. No reviews yet · from £66.00 Syncro Combined PSA and RMM priced per technician, with no per-endpoint fee. No reviews yet · from US$129.00

Compare ConnectWise PSA

ConnectWise PSA vs AutotaskConnectWise PSA vs HaloPSAConnectWise PSA vs Syncro

FAQ

What does ConnectWise PSA integrate with?
ConnectWise PSA integrates with ConnectWise RMM, ScreenConnect, QuickBooks, Xero.
Is ConnectWise PSA cloud or on-premises?
ConnectWise PSA is available as cloud.
Who is ConnectWise PSA for?
MSPs report using ConnectWise PSA at sizes of 16-50, 51-200, 200+ technicians.
Is ConnectWise PSA suitable for a small MSP with only a few technicians?

ConnectWise PSA is generally aimed at more established MSPs, with reported typical customer sizes starting around 16 to 50 technicians and running up to 200 and above. Its depth of contract and billing configuration is a strength for larger, more complex operations, but it comes with a steeper setup process, often a partner-led implementation, than a lighter PSA like HaloPSA or Syncro. A very small or solo MSP may find those simpler, published-price alternatives a better fit.

Does setting up ConnectWise PSA require a partner-led implementation?

Implementation is commonly partner-led rather than a self-serve setup, given the depth of ConnectWise PSA's contract and billing configuration options. MSPs should budget time and cost for this beyond the monthly per-user fee, and confirm directly with their ConnectWise account manager or implementation partner what is included in that process before signing an annual agreement.

Does ConnectWise PSA integrate with QuickBooks and Xero?

Yes, ConnectWise PSA integrates with accounting platforms including QuickBooks and Xero for invoicing, alongside a wide range of third-party RMM, quoting and documentation tools through its API and long-established partner marketplace. MSPs relying on a specific accounting workflow should confirm the current integration still covers the features they need, such as automated invoice sync, directly with ConnectWise.

Is ConnectWise PSA sold on its own or bundled with ConnectWise RMM?

ConnectWise PSA can be bought on its own, but pricing is typically quoted alongside other ConnectWise products such as ConnectWise RMM and ScreenConnect under one annual agreement. MSPs should ask their account manager for both a standalone PSA quote and a bundled quote covering any other ConnectWise products they plan to use, since ConnectWise's pricing is not published and depends on the full conversation.

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