ConnectWise PSA is a professional services automation platform from ConnectWise, priced per user per month with no published pricing, covering ticketing, contracts, time tracking, project management and billing for established MSPs that need detailed, configurable billing and contract rules.
Listing updated . Checked by MSP Software .
ConnectWise PSA is a professional services automation platform from ConnectWise for ticketing, contracts, time tracking, project management and billing, formerly known as ConnectWise Manage. It suits established MSPs with more than a handful of technicians who need detailed contract and billing rules, since its depth and configurability come with a steeper setup process than lighter PSAs, often involving a partner-led implementation rather than a quick self-serve start. Reported typical customer sizes run from 16 to 50 technicians up through 200 and above, which fits its reputation as a PSA for larger, more established operations rather than a one or two person shop.
Pricing is per user per month, quoted by a ConnectWise account manager rather than published, typically on an annual agreement alongside other ConnectWise products (checked September 2026: no prices appear on connectwise.com/pricing or the PSA product page, both of which route to a request-a-quote form). It integrates natively with ConnectWise RMM and ScreenConnect, and with a wide range of third-party RMM, quoting, documentation and accounting tools, including QuickBooks and Xero for invoicing, through its API and a marketplace of partner integrations built up over more than two decades in the MSP market. ConnectWise was founded in 1982 and is based in Tampa, Florida, and has been owned by the private equity firm Thoma Bravo since 2019, which is part of why its partner marketplace is as broad as it is, built up over decades rather than years, and why so many older, established MSPs are already standardised on it. Because implementation is typically partner-led and pricing is quote-only, MSPs should budget for setup time and cost on top of the monthly per-user fee, and confirm in writing what is included in the initial implementation before signing an annual agreement. Unlike ConnectWise RMM, ConnectWise Automate, x360Recover and ScreenConnect, ConnectWise does not offer a free trial of PSA itself, so evaluating it means booking a demo rather than signing up and trying it hands-on.
SuperOps PSA and RMM combined for MSPs, priced per technician from £119 a month, with Monica AI included. No reviews yet · from £119.00 vs SuperOps
Atera An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. No reviews yet · from US$149.00 vs Atera
Syncro XMM Combined PSA and RMM priced per technician, with no per-endpoint fee. No reviews yet · from US$129.00 vs Syncro XMM| Feature | Supported | Note |
|---|---|---|
| Ticketing with SLA timers | yes | |
| Contract and agreement management | yes | |
| Time tracking and timesheets | yes | |
| Billing and invoicing | yes | |
| Project management | yes | |
| Client self-service portal | yes | |
| Built-in knowledge base | yes | |
| RMM integration | yes | |
| Accounting integration | yes | |
| Reporting and dashboards | yes | |
| Mobile app | yes | ConnectWise Mobile Companion app for technicians. |
| Workflow and ticket automation | yes | |
| Asset and configuration tracking | yes | Built-in IT asset and configuration management module. |
| Feature | Supported |
|---|---|
| Usage and licence reconciliation | unknown |
| Distributor billing import | unknown |
| PSA integration | unknown |
| Automated invoicing | unknown |
| Multi-currency support | unknown |
| Seat and licence utilisation alerts | unknown |
| Margin reporting | unknown |
| Recurring billing automation | unknown |
| Microsoft partner billing import | unknown |
| Client-facing invoices | unknown |
| Payment collection | unknown |
| Audit trail | unknown |
ConnectWise PSA is generally aimed at more established MSPs, with reported typical customer sizes starting around 16 to 50 technicians and running up to 200 and above. Its depth of contract and billing configuration is a strength for larger, more complex operations, but it comes with a steeper setup process, often a partner-led implementation, than a lighter PSA like HaloPSA or Syncro. A very small or solo MSP may find those simpler, published-price alternatives a better fit.
Implementation is commonly partner-led rather than a self-serve setup, given the depth of ConnectWise PSA's contract and billing configuration options. MSPs should budget time and cost for this beyond the monthly per-user fee, and confirm directly with their ConnectWise account manager or implementation partner what is included in that process before signing an annual agreement.
Yes, ConnectWise PSA integrates with accounting platforms including QuickBooks and Xero for invoicing, with two-way sync of invoices, time entries and expenses, alongside a wide range of third-party RMM, quoting and documentation tools through its API and long-established partner marketplace. MSPs relying on a specific accounting workflow should confirm the current integration still covers the features they need, such as automated invoice sync, directly with ConnectWise.
No, ConnectWise does not offer a free trial of ConnectWise PSA itself, unlike ConnectWise RMM, ConnectWise Automate and ScreenConnect, which do have trials on the vendor's trials page (checked September 2026). Evaluating ConnectWise PSA means booking a demo or a sales conversation with ConnectWise rather than signing up and using it hands-on.
ConnectWise PSA can be bought on its own, but pricing is typically quoted alongside other ConnectWise products such as ConnectWise RMM and ScreenConnect under one annual agreement. MSPs should ask their account manager for both a standalone PSA quote and a bundled quote covering any other ConnectWise products they plan to use, since ConnectWise's pricing is not published and depends on the full conversation.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
