Rev.io is a unified platform combining professional services automation, usage-based billing, and payment processing for managed service providers and communications service providers; pricing is not published and requires a product demonstration.
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Rev.io is a unified billing, professional services automation, and payments platform from Rev.io designed for managed service providers, communications service providers, and field service businesses. It automates the quote-to-cash workflow including usage rating, invoicing, payment collection, and reconciliation of complex billing scenarios. Pricing is not published; MSPs must request a demonstration to discuss cost structure and exact terms. The platform processes over 6 million invoices annually and includes native integrations with major accounting software (QuickBooks Online, NetSuite), RMM platforms (NinjaOne, Datto, ConnectWise, N-able), and documentation tools (Hudu, IT Glue). Rev.io combines a built-in PSA module with its billing capabilities, so MSPs adopting the full platform get ticketing, project management, time tracking, field dispatch, and billing in one system rather than maintaining separate tools. Deployment is cloud-based via web console and mobile app.
The platform is engineered for carriers and telecom-adjacent businesses, handling complex usage-based billing with multiple rating engines, tax compliance automation, distributor billing import (supporting major distributors like Pax8, TD Synnex, and Ingram Micro), and client-facing invoicing. Support is available by phone at 866-470-5502 (press 1 for billing, press 2 for PSA support) and email at [email protected], with documentation available in a knowledge base. Rev.io was founded in 2016 (brand) and is based in Atlanta, Georgia. The company acquired Tigerpaw, a business management platform dating to 1984, in 2023, consolidating capabilities. The integration library also covers collaboration platforms including Microsoft Teams and Slack, and telecommunications systems such as Cisco and NetSapiens, supporting Rev.io's focus on managed service providers, security integrators, and communications service providers.
MSPs evaluating Rev.io should confirm that the billing automation rules and rating engines support their specific pricing model before committing, validate which RMM, accounting, and documentation tools are integrated in their deployment region, and understand the implementation process, which is typically guided and may require data migration from existing systems.
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|---|---|---|
| Usage and licence reconciliation | yes | Usage rating engines with multiple rating rules and tax compliance automation |
| Distributor billing import | yes | Supports major distributors including Pax8, TD Synnex, Ingram Micro, Portal.io |
| PSA integration | yes | Built-in integrated PSA module; not a separate integration |
| Automated invoicing | yes | Automated quote-to-cash workflow; processes 6M+ invoices annually |
| Multi-currency support | unknown | Not explicitly documented in fetched content |
| Seat and licence utilisation alerts | unknown | Not explicitly mentioned in available documentation |
| Margin reporting | unknown | Not explicitly mentioned in available documentation |
| Recurring billing automation | yes | Automated workflows for recurring revenue and recurring billing |
| Microsoft partner billing import | unknown | Not explicitly documented; requires demo confirmation |
| Client-facing invoices | yes | Client-facing invoicing included in billing automation |
| Payment collection | yes | Rev.io Payments module handles payment processing and AR/AP automation |
| Audit trail | unknown | Not explicitly mentioned in available documentation |
Rev.io does not publish its pricing on its website. Pricing is determined during a product demonstration and depends on your company's scale, the specific modules you need (billing, PSA, payments, or a combination), and your usage volume. MSPs should contact Rev.io directly at 866-573-7977 to request a demo and discuss pricing structure. The platform reports processing over 6 million invoices annually for its customer base, serving organisations from small MSPs to large communications service providers.
Yes, Rev.io integrates with most major RMM platforms including NinjaOne, Datto RMM, ConnectWise, and N-able N-central. These integrations allow Rev.io to pull monitoring and asset data from your RMM, which can be used for billing reconciliation, automated invoicing, and compliance reporting. Rev.io also integrates with documentation tools such as IT Glue and Hudu, accounting software including QuickBooks Online and NetSuite, and distribution platforms such as Pax8. MSPs should confirm during their product demonstration that their specific RMM version and region are on Rev.io's current integration list.
Yes, Rev.io is specifically designed for complex usage-based billing scenarios common in managed services, communications services, and telecom-adjacent businesses. The platform includes usage rating engines that can apply multiple rating rules, time-of-day rates, and volume-based pricing to create accurate bills from consumption data. It automates the reconciliation of usage data from various sources, applies tax compliance rules automatically, and generates client-facing invoices at scale. Rev.io's billing automation also handles distributor billing imports from partners such as Pax8, TD Synnex, and Ingram Micro.
Rev.io provides support through multiple channels. Billing support is available by phone at 866-470-5502 (press 1), and PSA support is at the same number (press 2). Email support is available at [email protected]. The platform includes online documentation and a knowledge base for self-service learning. Rev.io also provides personalised onboarding and implementation support for new customers, with a product specialist typically contacting you within 2 hours during business hours to confirm a demo and discuss next steps. For existing customers, a dedicated support ticket system is available.
Rev.io does not offer a self-service free trial or evaluation version. Instead, the company requires prospective customers to schedule a personalised product demonstration with a Rev.io specialist. The 30-minute demo is customised to your business type and includes a platform walkthrough, live demonstrations of relevant modules (billing, PSA, or payments depending on your needs), implementation timeline discussion, and data migration planning. To get started, visit Rev.io's website or call 866-573-7977 to request a demo appointment.
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