Hudu is an AI-powered documentation platform from Hudu for IT teams needing to capture and standardise technical knowledge, passwords, assets and infrastructure documentation in one place, available as cloud or self-hosted at the same price, starting at $27 per user per month when billed annually.
Listing updated . Checked by MSP Software .
Hudu is an AI-powered documentation platform from Hudu for IT teams and MSPs who need to capture and standardise technical knowledge, passwords, assets and infrastructure documentation without vendor lock-in. It covers asset layouts with custom fields, network diagrams with IPAM, IP address management, checklists and step-by-step SOP templates, and integrates with RMM platforms including NinjaOne and Datto RMM to pull device data automatically, as well as PSA tools for cross-linking tickets to documentation. The platform includes a built-in password vault with access controls and audit logging, so teams can store credentials alongside related documentation, and also integrates with standalone password managers for MSPs that prefer to keep passwords in a dedicated tool. Pricing starts at 27 dollars per user per month when billed annually, and 30 dollars per user per month on monthly billing, with a single flat-rate tier that includes all features, no tiers based on feature depth (checked September 2026). Hudu is available as a cloud subscription or self-hosted on the MSP's own infrastructure at the same published price, making self-hosting a decision about data control and server maintenance rather than cost. A 14-day free trial is available without requiring a credit card. The platform includes version history with full audit trails, role-based access controls, single sign-on and multi-factor authentication, and a REST API for custom integrations. Free Portal Users with read-only access to a single client portal do not count toward the per-user licence count, and an optional add-on called Hudu Radar provides automated asset discovery at 9 dollars per client company per month. Hudu serves 5,900 plus IT teams worldwide across enterprise, healthcare, financial and government sectors in addition to managed service providers.
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|---|---|---|
| Password storage | yes | Built-in password vault with access controls and audit logging |
| Network diagrams | yes | Network diagrams via IPAM feature with subnet and IP usage visualization |
| Custom asset templates | yes | Customizable asset layouts and forms for different infrastructure types |
| Version history | yes | Full version history and audit trail for all documentation changes |
| Access controls and permissions | yes | Role-based access control, single sign-on, multi-factor authentication |
| RMM integration | yes | Integrates with RMM platforms to pull device data automatically |
| PSA integration | yes | Integrates with PSA tools for ticket cross-linking |
| SOP and process templates | yes | Checklists and step-by-step SOP templates |
| Org charts and contacts | unknown | Not explicitly confirmed in pricing or features documentation |
| API access | yes | REST API for custom integrations and hundreds of pre-built integrations |
| Self-hosted option | yes | Available at same per-user price as cloud option |
| Full-text search | yes | Advanced search across all documentation |
| Feature | Supported | Note |
|---|---|---|
| Shared team vaults | yes | Shared credential vaults with access controls |
| Role-based access control | yes | Role-based access control for password vaults |
| Breach monitoring | unknown | |
| Password health reports | unknown | |
| SSO integration | unknown | |
| FIDO2 and hardware key support | unknown | |
| Secrets management | unknown | |
| Browser extension | unknown | |
| Mobile app | unknown | |
| Event logging and audit trail | yes | Audit logging for password access and changes |
| Emergency access | unknown | |
| Multi-tenant MSP console | unknown |
No, Hudu charges the same published price whether the account is hosted by Hudu or self-hosted on the MSP's own infrastructure. The price is 27 dollars per user per month when billed annually, and 30 dollars per user per month on monthly billing, regardless of deployment model. Choosing self-hosting is therefore a decision about data control and server maintenance rather than cost, since an MSP running the self-hosted version takes on the work of maintaining that server for no lower subscription price.
Yes, Hudu integrates with RMM platforms including NinjaOne and Datto RMM to pull device data automatically into asset records, rather than requiring manual entry for every device. It also integrates with PSA tools for cross-linking tickets to documentation. MSPs should confirm their specific RMM's integration still covers the automatic import of the device fields they rely on before switching documentation tools.
Hudu includes built-in password storage with access controls and audit logging as part of the documentation platform, so an MSP could use it without a separate dedicated password manager. It also integrates with standalone password managers for MSPs that prefer to keep passwords in a dedicated tool rather than alongside general documentation. Which approach fits depends on how much separation an MSP wants between documentation and credential storage.
Yes, Hudu offers a 14-day free trial without requiring a credit card, so an MSP can build out custom asset layouts and test the interface with real client data before committing. There is no ongoing free version once the trial period ends. MSPs should use the trial to confirm their RMM integration and custom field structure work the way they expect before migrating documentation from another tool.
Hudu is priced per user, meaning each person in the MSP who needs access to the platform counts as one user. There are no user minimums and no long-term contracts, so an MSP can add or remove users as needed and pay only for active users. Free Portal Users with read-only access to a single client portal do not count toward the per-user licence count, allowing client self-service views without cost.
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