IT Portal is an IT documentation and asset management platform for MSPs covering password storage, network diagrams, and SOP documentation, deployable on cloud or on-premises, with pricing starting at $20 per user per month.
Listing updated . Checked by MSP Software .
IT Portal is an IT documentation and asset management platform from IT Portal Inc., a Lakeland, Florida-based vendor founded in 2007. The platform centralises IT infrastructure documentation, passwords and asset information across client sites, supporting both cloud and on-premises deployment. It suits MSPs and vCIOs who need a centralised place to document customer infrastructure, manage shared credentials securely, track asset lifecycles and expirations, and maintain audit-ready change history across technical teams.
Pricing is per user per month and published on IT Portal's site, starting from $20 per user per month on cloud for teams of 5 to 35 users, with tiered pricing down to $14 per user for larger teams and lower rates on-premises, from $20 to $10 per user depending on team size and deployment (checked September 2026). All plans include 24 free client company users, a significant cost saving for MSPs passing credentials and documentation to customers, plus password management, API access, and month-to-month billing with no contracts. Yearly plans receive a 20% discount. The platform automates network discovery to import device data from RMM platforms without manual entry.
IT Portal integrates with 40+ tools including major RMM platforms (NinjaOne, Datto RMM, N-central, ConnectWise Automate, Kaseya VSA, Pulseway), PSA platforms (Autotask, ConnectWise PSA, HaloPSA), password managers (Passportal), infrastructure monitoring (Auvik, Domotz, Cisco Meraki), Microsoft 365, Active Directory, and Duo Security, without requiring a single-vendor stack. Key features include hierarchical organisation by company and site, network discovery automation, password storage with role-based access, mobile app access, change history, and audit-ready documentation. A 30-day money-back guarantee is offered rather than a free trial. IT Portal's support includes phone, email ticketing, knowledge base articles, and video training.
IT Portal stands out for including 24 free client company users and integrated password management without surcharges, which can significantly reduce total cost of ownership for MSPs managing multiple customer sites. The broad integration library has 40+ connections pre-built and ready to deploy, so you can pull device data from your RMM and PSA without coding. Compare the per-user cost against Hudu and IT Glue, which typically charge more per user and may add password manager pricing separately. Confirm whether the tier you need supports all the integrations your stack uses, and test the on-premises option if data residency is a requirement.
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IT Portal IT documentation and infrastructure management from $20 per user per month. No reviews yet · from US$20.00 All alternatives to IT Portal| Feature | Supported | Note |
|---|---|---|
| Password storage | yes | Secure, integrated credential management with role-based access control |
| Network diagrams | yes | Network discovery and relationship mapping showing system dependencies |
| Custom asset templates | yes | Custom editors and asset templates for infrastructure documentation |
| Version history | yes | Change history and audit trail for all documentation updates |
| Access controls and permissions | yes | Role-based access control and permissions management |
| RMM integration | yes | Integrates with 40+ RMM platforms including NinjaOne, Datto RMM, N-central |
| PSA integration | yes | Integrates with Autotask, ConnectWise PSA, HaloPSA and others |
| SOP and process templates | yes | Hierarchical organisation and custom templates for procedures and SOPs |
| Org charts and contacts | yes | Hierarchical organisation by companies, sites, facilities and contacts |
| API access | yes | Full API access for custom integrations and automation |
| Self-hosted option | yes | On-premises deployment option available |
| Full-text search | yes | Search across documentation and infrastructure records |
| Feature | Supported | Note |
|---|---|---|
| Asset lifecycle and warranty tracking | yes | Asset and licence tracking with expiration monitoring |
| RMM data import | yes | Automated device import and network discovery from RMM platforms |
| Client-facing QBR reports | unknown | |
| Budgeting and roadmap tools | unknown | |
| Procurement integration | unknown | |
| Risk and compliance scoring | yes | Compliance scoreboard to track documentation completeness and gaps |
| Documentation integration | yes | Integrated platform for all infrastructure documentation |
| PSA integration | yes | Integrates with PSA platforms for ticketing and billing |
| Scheduled report automation | unknown | |
| Hardware refresh recommendations | unknown | |
| Software licence tracking | yes | Licence and expiration tracking with automated alerts |
| Multi-client dashboard | yes | Multi-tenant dashboard for managing multiple customer sites |
| Feature | Supported | Note |
|---|---|---|
| Shared team vaults | yes | Shared credential storage with role-based access control |
| Role-based access control | yes | Fine-grained role-based permissions for credential access |
| Breach monitoring | yes | Integrates with Have I Been Pwned for breach detection |
| Password health reports | unknown | |
| SSO integration | yes | Integrates with Active Directory, SAML, Passportal and Duo |
| FIDO2 and hardware key support | unknown | |
| Secrets management | yes | Centralised credential and secret storage |
| Browser extension | unknown | |
| Mobile app | yes | iOS and Android apps for mobile access to credentials |
| Event logging and audit trail | yes | Audit-ready logging of all credential access and changes |
| Emergency access | unknown | |
| Multi-tenant MSP console | yes | Multi-tenant MSP console for managing multiple customer organisations |
IT Portal is priced per user per month, starting from $20 per user per month on cloud for teams of 5 to 35 users, with lower per-user rates for larger teams ($14 per user for 51-100 users on cloud, $10 per user on-premises for 51-100 users). Notably, IT Portal includes 24 free client company users on all plans, so you can give your customers access to their own documentation without additional licence charges, which significantly reduces total cost compared to tools like Hudu or IT Glue that charge per user throughout. Yearly plans receive a 20% discount, and billing is month-to-month with no contracts.
IT Portal does not offer a traditional free trial but does offer a 30-day money-back guarantee with full refund and no questions if you are unsatisfied. The company also provides a live demo with fully populated data, a demo sandbox for private testing, and a mobile demo for hands-on evaluation without a sales call. Scheduled walkthroughs with the customer experience team are available to guide you through the platform.
Yes, IT Portal supports both cloud and on-premises deployment. On-premises pricing starts from $20 per user per month for teams of 5 to 25 users and decreases to $10 per user for 51-100 users, with different tiering than the cloud option. The same features, integrations and API access are available in both deployment models.
IT Portal integrates with 40+ tools including major RMM platforms (NinjaOne, Datto RMM, N-central, ConnectWise Automate, Kaseya VSA, Pulseway, Atera and others), PSA platforms (Autotask, ConnectWise PSA, HaloPSA, SyncroMSP), infrastructure monitoring tools (Auvik, Domotz, Cisco Meraki), Microsoft 365, Active Directory, and password managers like Passportal. Integrations are pre-built and ready to deploy without coding expertise.
IT Portal includes secure, centralised credential management as a core feature rather than a premium add-on. Passwords are stored with full role-based access control, audit trails and mobile app access. The platform integrates with breach monitoring (Have I Been Pwned), single sign-on systems (Active Directory, SAML, Duo) and Passportal for credential management. All credentials are auditable and change history is preserved for compliance.
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