Datto RMM is Kaseya's cloud-based remote monitoring and management platform for Windows and Mac endpoints, built to work natively with Autotask PSA and Datto BCDR while also running standalone against other PSA tools. Pricing is quote-only, per managed endpoint per month, and a 14-day free trial covering up to 500 devices is available on request.
Listing updated . Checked by MSP Software .
Datto RMM is a cloud-based remote monitoring and management platform, part of Kaseya's Datto product line, aimed at MSPs managing Windows and Mac endpoints across many clients from one console. It handles patch management, monitoring policies, scripting through a component library, and software deployment, and it includes ransomware detection and built-in HTML5 browser-based remote access as standard rather than as separate purchases. It suits MSPs that already use, or are considering, Autotask PSA and Datto BCDR, since the three products share client, ticket and asset data with each other, though Datto RMM also runs standalone against other PSAs without that hand-off.
Pricing is per managed endpoint per month, quoted directly by a Kaseya account manager rather than published, and it is usually sold on an annual contract (not published; checked September 2026). A 14-day free trial is available on request, covering up to 500 devices so a whole team can evaluate the platform before it converts to a paid account. Datto RMM integrates natively with Autotask and IT Glue, so device data and tickets flow between the three products without a separate connector to configure, and with Datto BCDR so backup jobs and alerts sit alongside a client's other RMM data. It also connects to third-party PSA, documentation and security tools through webhooks and a REST API for MSPs not standardised on the full Kaseya stack. Datto RMM traces back to Datto, founded in 2007 in Norwalk, Connecticut and now part of Kaseya since a $6.2 billion acquisition closed in June 2022, and it runs on Windows and Mac endpoints with a web console for the technician side, so there is no native Linux agent to plan around. Anyone comparing it against a standalone RMM should get a written quote for their device count and confirm the length of the annual contract before signing, since Kaseya's sales process is quote-only.
Atera An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. No reviews yet · from US$149.00 vs Atera
NinjaOne Cloud RMM priced $1.50-$3.75 per endpoint per month, with ticketing, PSA and backup. No reviews yet · from US$1.50 vs NinjaOne| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | |
| Scripting | yes | |
| Remote access | yes | Built-in HTML5 browser-based remote control, not a named third-party tool. |
| Monitoring and alerting | yes | |
| Software deployment | yes | |
| Network discovery | yes | Network topology mapping. |
| Mobile device management | unknown | |
| Backup integration | yes | Native integration with Datto BCDR. |
| PSA integration | yes | Native integration with Autotask; others via API. |
| Reporting | yes | |
| Automation policies | yes | |
| Third-party application patching | yes |
| Feature | Supported | Note |
|---|---|---|
| Unattended access | yes | Built into the RMM agent for enrolled endpoints. |
| On-demand support session | unknown | |
| Mobile device support | unknown | |
| File transfer | unknown | |
| Session recording | unknown | |
| Multi-monitor support | unknown | |
| In-session chat | unknown | |
| Self-hosted option | unknown | |
| White-label branding | unknown | |
| Wake-on-LAN | unknown | |
| Command-line scripted deployment | unknown | |
| PSA integration | yes | Via native Autotask integration. |
No. Datto RMM runs standalone and integrates with third-party PSA platforms through webhooks and a REST API, so an MSP does not have to run Autotask to use it. The native, pre-built integration with Autotask and Datto BCDR is the main reason MSPs already on those products choose Datto RMM, since ticket and asset data pass between all three without a separate connector, but it is not a requirement to get started.
Datto RMM is typically sold on an annual contract, quoted directly by a Kaseya account manager rather than published on the website. Pricing is per managed endpoint per month, billed under that annual agreement, and often discounted when bundled with Autotask PSA or Datto BCDR. MSPs should ask for the full first-year cost and contract length in writing before comparing it with a month-to-month RMM.
Datto RMM includes a browser-based HTML5 remote control tool built into the platform, rather than a separate remote support product to buy or licence. Datto's own product pages describe it as letting a technician access any supported device from any device with a single click, alongside other remote support options. This is bundled into the Datto RMM agent, so there is nothing extra to install or pay for to get remote access working.
Yes, built-in ransomware detection is part of the core Datto RMM agent rather than a separate add-on. It runs alongside the standard patch management, scripting and monitoring features, and can trigger automated isolation of an affected endpoint. MSPs should still confirm with their account manager exactly what the detection covers and how it fits alongside any dedicated EDR product they run, since it is not a replacement for a full endpoint detection and response platform.
Yes, Datto offers a 14-day free trial of Datto RMM covering up to 500 devices, so a whole team can evaluate the platform against real client environments rather than a demo sandbox. The trial is requested through a Contact Sales form on datto.com rather than a self-serve signup, and Datto says it can be converted to a production account without starting over. There is no separate ongoing free version once the trial ends.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
