Kaseya BMS is a professional services automation platform from Kaseya covering ticketing, contracts, billing and project management, sold as part of Kaseya's IT Complete bundle or standalone with quote-only pricing.
Listing updated . Checked by MSP Software .
Kaseya BMS is a professional services automation platform from Kaseya for managed service providers, covering the service desk, contracts, billing, finance, CRM, HR operations and project management in one system. The product features AI-powered service desk automation with escalation rules, real-time project tracking with resource visibility, and finance automation for billing and expense capture alongside sales tracking and customer relationship management tools.
It suits MSPs already running Kaseya VSA for remote monitoring and management or IT Glue for documentation, since Kaseya BMS ships native integrations that sync assets and tickets across all three products daily, letting a technician work from one console rather than switching tools. Kaseya does not publish a price for Kaseya BMS on its own site; the pricing page is a quote request form only (checked September 2026), so a buyer has to speak to sales to get a figure. It is sold both as a standalone PSA and as part of Kaseya's wider IT Complete bundle (or 365 Ops as Kaseya also brands it), so an MSP evaluating it should be clear which route they are being quoted.
Kaseya BMS also integrates with QuickBooks Desktop and QuickBooks Online for accounting, and with Xero, Datto RMM, Webroot, ESET, Bitdefender and Acronis for security and backup, alongside its deeper native links to VSA and IT Glue, so it is not limited to a single-vendor stack even though its tightest workflow is within Kaseya's own products. Kaseya is based in Miami, Florida, and was founded in 2000; Kaseya BMS itself began life as Vorex, a PSA Kaseya acquired and then rebranded and folded into its own naming. An MSP should confirm during a demo whether the quote covers Kaseya BMS on its own or only as part of a bundle, and check that the specific RMM, documentation or accounting tools they already run are on Kaseya's current integration list before committing, since coverage and integration depth can change between releases.
Kaseya BMS makes the most sense for an MSP already committed to Kaseya VSA and IT Glue, where the daily asset and ticket sync across all three products removes a lot of manual re-entry that a bolted-on PSA would otherwise need. Because Kaseya does not publish a price, budget for a sales conversation rather than a self-serve signup, and get clear in that conversation whether you are being quoted Kaseya BMS alone or as part of the IT Complete bundle, since the bundle framing can make like-for-like comparison with ConnectWise PSA or HaloPSA harder. If you are not already on VSA or IT Glue, the integration depth that makes Kaseya BMS distinctive is less of an advantage, and it is worth checking on a demo whether your specific accounting or backup tool is on the current supported list before signing.
Syncro XMM Combined PSA and RMM priced per technician, with no per-endpoint fee. No reviews yet · from US$129.00
HaloPSA Service desk, contracts and billing on a per-technician price with no per-user fees. No reviews yet · from £66.00
Autotask Kaseya's per-user PSA for ticketing, contracts and billing. 5 · 1
review 
SuperOps PSA and RMM combined for MSPs, priced per technician from £119 a month, with Monica AI included. No reviews yet · from £119.00 All alternatives to Kaseya BMS| Feature | Supported | Note |
|---|---|---|
| Ticketing with SLA timers | yes | |
| Contract and agreement management | yes | |
| Time tracking and timesheets | yes | |
| Billing and invoicing | yes | |
| Project management | yes | |
| Client self-service portal | unknown | |
| Built-in knowledge base | unknown | |
| RMM integration | yes | Native integration with Kaseya VSA and Datto RMM. |
| Accounting integration | yes | QuickBooks Desktop, QuickBooks Online and Xero. |
| Reporting and dashboards | yes | |
| Mobile app | unknown | |
| Workflow and ticket automation | yes | |
| Asset and configuration tracking | yes | Synced from VSA and IT Glue. |
Kaseya BMS does not have a published pricing model, so there is no confirmed per-user or per-endpoint figure to quote. Kaseya's own pricing page is a quote request form rather than a price list, checked September 2026. An MSP needs to contact Kaseya sales for a figure, and should ask directly whether the unit is per user, per technician or bundled into a wider IT Complete quote.
Kaseya BMS began as Vorex, a PSA that Kaseya acquired and then renamed and integrated into its own product line. Vorex is no longer sold under that name; the current, actively updated product is Kaseya BMS, documented on Kaseya's own help site with releases continuing through 2026. Any listing or article still referring to Vorex as a separate, current product is out of date.
Yes, Kaseya BMS is sold as a standalone PSA and does not require Kaseya VSA or IT Glue to function, and it also integrates with Datto RMM, QuickBooks and Xero. Its deepest workflow, including daily asset and ticket synchronisation across all three products, is built for MSPs already running VSA and IT Glue. An MSP on a different RMM or documentation tool can still use Kaseya BMS but will not get that same native, single-pane workflow.
Kaseya does not state on its Kaseya BMS product page whether a free trial is available, so this cannot be confirmed either way. An MSP should ask directly during the quote request process whether a trial or sandbox is offered before committing to a contract.
Kaseya BMS covers the same core ground as ConnectWise PSA and HaloPSA, including ticketing, contracts, billing and project management, but unlike HaloPSA it does not publish a price, so a like-for-like cost comparison needs a quote from Kaseya first. Its main distinguishing point is native, daily-synced integration with Kaseya VSA and IT Glue, which suits an MSP already on that stack more than one starting from scratch. An MSP comparing all three should confirm during a demo whether the Kaseya BMS quote is standalone or bundled into IT Complete.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
