Pulseway is a remote monitoring and management platform owned by Kaseya, known for smartphone-based management through iOS and Android apps. Pricing is available on request.
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Pulseway is an RMM platform from Kaseya designed around mobile-first management, enabling IT professionals to monitor and manage Windows, macOS, Linux and network devices from smartphones, tablets and desktops. The platform covers monitoring and alerting across system metrics, patch management for OS and third-party applications, remote control sessions with multi-monitor support, scripting and automation with auto-remediation capabilities, and ransomware detection. Technicians can respond to system events, execute scripts and perform system changes directly from a mobile device, which is particularly valuable for on-call teams or technicians working from client sites.
Pulseway also offers optional modules for ticketing, documentation and backup integration, though these are add-ons to the core RMM functionality rather than a built-in PSA like HaloPSA or ConnectWise PSA. The ticketing module provides basic helpdesk capabilities, allowing MSPs to track incidents and manage workflows, but shops that need sophisticated contract management, billing integration or complex workflow automation should evaluate a dedicated PSA instead. Pricing is available by request only; the vendor does not publish rates on its website. Pulseway suits MSPs managing diverse infrastructure across multiple sites who value smartphone access to critical functions, and those already using other Kaseya products seeking integration within the vendor stack. The platform is cloud-delivered and supports Windows, macOS, Linux, iOS and Android.
Mobile apps let technicians manage systems from the field, which is particularly valuable for distributed teams working across multiple sites or outside office hours. The combination of comprehensive monitoring, mobile access and optional add-ons makes Pulseway well-suited to MSPs that prioritize field accessibility and prefer staying within the Kaseya ecosystem. MSPs should confirm whether the optional ticketing and documentation modules fit their workflow before committing, verify integration compatibility with existing tools such as Kaseya VSA or Datto BCDR during a trial, and understand that quote-only pricing means requesting a formal proposal to evaluate cost per endpoint.
Pulseway stands out for its mobile-first design and smartphone management capability, which matters if your team manages infrastructure from the field or while on-call. It is owned by Kaseya, so check whether you prefer a single-vendor stack or integrations with other platforms. Pricing is quote-only, so request a demo or trial to understand cost per endpoint; MSPs report mobile-first RMMs suit shops with distributed teams and out-of-office management needs. Compare against other mobile-capable RMMs such as Atera or Level if smartphone management is a priority.
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Atera An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. No reviews yet · from US$149.00 All alternatives to Pulseway| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | OS and third-party application patching |
| Scripting | yes | Scripting with auto-remediation |
| Remote access | yes | Unlimited remote control sessions with multi-monitor support |
| Monitoring and alerting | yes | System and network monitoring across multiple platforms |
| Software deployment | yes | |
| Network discovery | yes | |
| Mobile device management | yes | Mobile management through iOS and Android apps |
| Backup integration | yes | Backup and disaster recovery integration available |
| PSA integration | yes | Ticketing module available as add-on |
| Reporting | yes | |
| Automation policies | yes | |
| Third-party application patching | yes |
| Feature | Supported |
|---|---|
| Ticketing with SLA timers | unknown |
| Contract and agreement management | unknown |
| Time tracking and timesheets | unknown |
| Billing and invoicing | unknown |
| Project management | unknown |
| Client self-service portal | unknown |
| Built-in knowledge base | unknown |
| RMM integration | unknown |
| Accounting integration | unknown |
| Reporting and dashboards | unknown |
| Mobile app | unknown |
| Workflow and ticket automation | unknown |
| Asset and configuration tracking | unknown |
Yes, Pulseway is specifically designed for mobile-first management. Native iOS and Android apps let technicians monitor alerts, perform remote access, run scripts, and respond to critical issues from smartphones and tablets. This mobile capability makes it particularly suited for on-call teams, field support, and distributed teams managing infrastructure outside office hours or across multiple time zones.
No, Pulseway does not publish pricing on its website. Pricing is available by request only; you will need to contact the vendor or request a demo to receive a quote based on endpoint count and the specific features you require. MSPs should request a trial or demo to understand the cost structure before committing to a purchase.
Pulseway is primarily an RMM. It offers optional add-on modules for ticketing, documentation and backup, but these are not built-in like a dedicated PSA such as HaloPSA or ConnectWise PSA. If you need a full professional services automation platform with integrated billing, contracts and time tracking, Pulseway's ticketing module is a supplement rather than a replacement for a dedicated PSA.
Pulseway is primarily positioned within the Kaseya ecosystem and integrates with other Kaseya products including Kaseya VSA, Datto RMM, and Datto BCDR. Full details of third-party integrations are not widely published. As Pulseway is owned by Kaseya, if vendor independence or specific integrations with non-Kaseya tools matter to your MSP, confirm integration compatibility during a trial or demo before committing.
Pulseway monitors and manages Windows, macOS, Linux, and network devices from a web-based console accessible from any browser. Native apps are available for iOS and Android for mobile management and on-the-go monitoring. The combination of web access and mobile apps means you can manage your infrastructure from desktops, tablets, or smartphones depending on your needs and location.
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