IT Portal is an IT documentation and network management platform for IT teams and MSPs, priced from $20 per user per month with a 30-day free trial and both cloud and on-premises deployment options.
Listing updated . Checked by MSP Software .
IT Portal is an IT documentation platform from IT Portal Inc. for IT teams, MSPs, defence contractors, government agencies and healthcare organisations. It centralises infrastructure documentation, network topology and access credentials in a single searchable repository, with network discovery and automated import from existing monitoring tools, password management with role-based access controls, and templated documentation to speed setup for new clients. The platform provides a comprehensive Synopsis View dashboard for visibility across the entire IT ecosystem and relationship mapping to understand system dependencies.
Pricing starts at $20 per user per month for cloud deployment, with tiered pricing for larger teams (flat rates at 36-50 users and 51-100 users), and on-premises deployment available at published price points (checked September 2026). Yearly billing includes a 20% discount. The platform offers a 30-day free trial with a money-back guarantee. There are no setup or onboarding fees, though client user accounts beyond 24 included per tenant cost $1 per user per month.
IT Portal integrates with 40+ platforms across RMM and PSA tools including NinjaOne, Datto, ConnectWise, Autotask, Kaseya, N-able and HaloPSA, plus infrastructure monitoring tools including Auvik, Cisco Meraki, VMware and SolarWinds RMM. It connects to Microsoft 365, Passportal and Duo Security, and exposes a REST API for custom integrations. The company is based in Lakeland, Florida and includes multi-client management with role-based access, audit logging and SOC 2 compliance. Before buying, MSPs should confirm their current RMM and PSA are on the current integration list, verify the on-premises deployment meets their security requirements, and test the flat-rate pricing for their expected user count since pricing shifts at 36-user, 50-user and 100-user thresholds.
IT Portal suits MSPs managing multiple client sites who want a single source of truth for infrastructure and documentation without a separate knowledge-base tool. It stands out for offering both cloud and on-premises deployment at published pricing, which simplifies budgeting compared to quote-only competitors like IT Glue or Hudu. The flat-rate tiers for larger teams can be cheaper than pure per-user pricing if you have a stable technician headcount. Confirm your RMM and PSA are supported before purchasing, and test the tiered pricing structure on a trial to understand where your team falls on the cost curve. If you need a platform optimised around knowledge bases and runbooks rather than infrastructure documentation, consider Hudu or IT Glue instead.
Hudu AI-powered documentation and passwords for IT teams, flat-rate per user with cloud or self-hosted. No reviews yet · from US$27.00
IT Portal Cloud and on-premises IT documentation with integrated password management, from $20 per user per month. No reviews yet · from US$20.00
IT Glue Documentation platform for passwords, configurations and procedures, now with published per-user pricing. No reviews yet · from US$29.00
ITFlow Free, open-source documentation and ticketing for self-hosted MSPs. No reviews yet All alternatives to IT Portal| Feature | Supported | Note |
|---|---|---|
| Password storage | yes | Secure credential storage with role-based access controls |
| Network diagrams | yes | Network topology mapping and infrastructure discovery |
| Custom asset templates | yes | Customizable documentation and SOP templates |
| Version history | unknown | |
| Access controls and permissions | yes | Role-based access controls and audit logging |
| RMM integration | yes | Integrations with NinjaOne, Datto, ConnectWise Automate, Kaseya VSA and others |
| PSA integration | yes | Integrations with Autotask, ConnectWise PSA, HaloPSA, N-able and others |
| SOP and process templates | yes | Pre-built and customizable SOP templates |
| Org charts and contacts | unknown | |
| API access | yes | REST API available for custom integrations |
| Self-hosted option | yes | On-premises deployment option available |
| Full-text search | unknown |
IT Portal publishes its pricing starting at $20 per user per month for cloud deployment, which allows budget planning without a sales call. IT Glue and Hudu typically use quote-only pricing. IT Portal also offers flat-rate pricing for teams over 36 users, which can be cheaper than per-user licensing if your technician headcount is stable. All three offer 30-day trials to test the platform before committing.
Yes, IT Portal offers a 30-day free trial with no credit card required, and includes a 30-day money-back guarantee if you start a paid subscription. This allows hands-on testing of network discovery, password storage, the dashboard and RMM/PSA integration before committing to a purchase.
IT Portal integrates with most major RMM and PSA platforms, including NinjaOne, Datto, ConnectWise, Autotask, Kaseya, N-able and HaloPSA, as well as infrastructure monitoring tools like Auvik and Cisco Meraki. The platform also exposes a REST API for custom integrations. Before purchasing, confirm your specific RMM and PSA versions are on the current integration list on their website, since coverage can change.
IT Portal offers both cloud and on-premises deployment options at the same starting price of $20 per user per month. On-premises deployment gives you full control of the data and may be required for compliance or security policies, though it requires your own infrastructure to host and maintain the platform.
IT Portal's pricing shifts at 36-50 users, 51-100 users and 100-125 users, with both per-user and flat-rate options available. For teams over 36 users, the flat-rate tiers can be more economical than pure per-user pricing if your headcount is stable. Test the tiered structure on the trial to calculate your expected cost at your current and projected team size.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
