Arctic Wolf is a managed detection and response service from Arctic Wolf Networks that pairs 24-hour SOC monitoring with a named Concierge Security Team, priced by individual quote rather than a published rate card.
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Arctic Wolf is a managed detection and response service from Arctic Wolf Networks for mid-sized and larger organisations, and the MSPs that support them. The service runs on Arctic Wolf's Aurora platform and combines a named Concierge Security Team with 24-hour SOC monitoring across networks, endpoints, identity and cloud, using an open XDR architecture that Arctic Wolf says supports more than 200 third-party integrations rather than requiring a single proprietary agent. Arctic Wolf also sells its own endpoint agent, Aurora Endpoint Security, for Windows, macOS and Linux, but MDR customers can keep an existing EDR such as CrowdStrike Falcon, SentinelOne or Cisco Secure Endpoint instead. It suits mid-market and enterprise MSPs that want a concierge-style, sales-led engagement with a named security team rather than a self-service console, and organisations that want vulnerability management, security awareness training and incident response retainers available from the same vendor. It is a less obvious fit for a very small MSP evaluating tools alone online, since buying Arctic Wolf means going through a guided demo and a quote rather than a self-service sign-up.
Arctic Wolf does not publish pricing on its site; the company's own FAQ says pricing is based on inputs such as user count, server count and network egress points, and every deal is quoted individually rather than sold off a rate card (checked September 2026). Arctic Wolf documents integrations with identity providers including Okta, Microsoft Entra ID and Auth0, ticket synchronisation with ConnectWise and ServiceNow, and dozens of EDR, email security and network platforms through its open XDR ecosystem. Arctic Wolf Networks is headquartered in Eden Prairie, Minnesota, and was founded in 2012; it remains an independent, privately held company that has grown mainly by acquiring other security companies, most recently exposure management vendor Sevco Security in February 2026, rather than being acquired itself. MSPs should confirm on a demo how ticket sync and reporting cadence work for their specific PSA, whether their preferred EDR is on the current integration list, and how Arctic Wolf's volume-based pricing and contract minimums apply at their size before committing.
Arctic Wolf suits mid-market and enterprise MSPs that want a concierge, sales-led relationship with a named security team, rather than a platform they configure and price themselves. Because pricing is quote-only and volume-based, it tends to work out better value at higher endpoint counts and on multi-year terms than for a small book of clients, so a smaller or growing MSP should also get quotes from Sophos MDR or ConnectWise MDR and compare minimum contract sizes. Confirm on the demo whether your existing EDR and PSA are on the current integration list, how ticket sync actually works day to day, and what reporting cadence the Concierge Security Team commits to, since none of this is published on the website.
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UnderDefense MAXI Vendor-agnostic MDR platform from UnderDefense, starting at $11 per endpoint per month. No reviews yet · from US$11.00 All alternatives to Arctic Wolf| Feature | Supported | Note |
|---|---|---|
| 24-hour human-staffed SOC | yes | 24x7 SOC monitoring delivered through the Concierge Security Team and a separate 24/7 Triage Security Team. |
| Managed threat response and isolation | yes | Includes managed response actions such as business restoration and severe incident remediation. |
| Own endpoint telemetry agent | yes | Own agent is Aurora Endpoint Security for Windows, macOS and Linux; third-party EDR agents can be used instead. |
| Identity threat detection | yes | Arctic Wolf markets MDR coverage across networks, endpoints, identity and cloud, and documents identity log sources including Okta, Microsoft Entra ID and Auth0. |
| Network monitoring | yes | Network monitoring has been part of the service since Arctic Wolf's original AWN CyberSOC offering and remains part of the Aurora platform's coverage. |
| Microsoft 365 monitoring | yes | Microsoft 365 is a documented cloud data source. |
| Monthly threat reporting | no | Arctic Wolf documents quarterly account and security posture reviews rather than a monthly reporting cadence. |
| PSA integration for ticketing | yes | Documented ticket synchronisation with ConnectWise and ServiceNow. |
| Multi-tenant console | unknown | Arctic Wolf does not publish details of an MSP-facing multi-tenant console; not confirmed either way. |
| Works with third-party EDR | yes | Open XDR architecture documented to support 200+ integrations, including CrowdStrike Falcon, SentinelOne, ESET and Cisco Secure Endpoint. |
| Dedicated incident response | yes | Dedicated Triage Security Team plus a JumpStart incident response retainer. |
Arctic Wolf does not publish a per-endpoint or per-user rate card. The company's own FAQ says pricing is based on inputs such as user count, server count and network egress points, and every deal is quoted individually through a sales conversation rather than a self-service form. Anyone comparing Arctic Wolf against a vendor with published per-endpoint pricing should request a quote for their own environment rather than relying on a headline number, since Arctic Wolf has none.
No. Arctic Wolf does not offer a self-service free trial. Prospective customers request a demo instead, which is run by Arctic Wolf's own team rather than a hands-on trial environment a buyer can start alone. Evaluating Arctic Wolf means going through a guided demo and sales conversation before any commitment, rather than testing the product independently first.
Arctic Wolf's managed detection and response runs on an open XDR architecture that the company documents as supporting more than 200 third-party integrations, including CrowdStrike Falcon, SentinelOne and Cisco Secure Endpoint, so an existing EDR can usually stay in place. Arctic Wolf also sells its own endpoint agent, Aurora Endpoint Security, for Windows, macOS and Linux, for customers who prefer a single vendor. Which option applies depends on the specific product and version, so this is worth confirming directly for your stack.
No. Arctic Wolf Networks is an independent, privately held company. It has not been acquired and has not completed an IPO as of September 2026. Arctic Wolf has instead grown through its own acquisitions, most recently exposure management vendor Sevco Security in February 2026, alongside earlier deals such as Tetra Defense in 2022 and Cylance's endpoint business, bought from BlackBerry, in December 2024.
Yes. Arctic Wolf documents ticket synchronisation with ConnectWise and ServiceNow, so incidents raised by its Concierge Security Team can flow into an MSP's existing service desk rather than a separate portal only. MSPs using a different PSA should confirm with Arctic Wolf directly whether that specific platform is supported, since the documented list covers ConnectWise and ServiceNow rather than every PSA on the market.
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