LogMeIn Resolve, sold as GoTo Resolve until GoTo's January 2025 rebrand, is a unified endpoint management platform from GoTo covering remote monitoring and management, remote access and helpdesk ticketing for MSPs and IT teams. MSP pricing starts at $31 a month for up to 25 endpoints with unlimited technicians, billed annually (checked September 2026).
Listing updated . Checked by MSP Software .
LogMeIn Resolve is a unified endpoint management platform from GoTo for managed service providers and internal IT teams, combining remote monitoring and management, unattended and on-demand remote access, and lightweight helpdesk ticketing in one browser-based console. The product behind this listing was sold as GoTo Resolve until GoTo moved its IT portfolio back under the LogMeIn name on 28 January 2025, so the same platform is now marketed as LogMeIn Resolve with no change to its functionality. It suits MSPs who want RMM, remote support and a basic ticketing queue from a single console rather than separate point tools, and IT departments that want mobile device management alongside patching and antivirus management in the same place.
GoTo publishes separate tiers for internal IT teams and for MSPs. The MSP plans are MSP Launch, MSP Elevate, MSP Accelerate and MSP Dominate, starting from $31 a month for MSP Launch, billed annually, covering up to 25 endpoints with unlimited technician seats and additional endpoints priced from $1 a month each (checked September 2026). GoTo's own pricing pages render the exact figures by browser location rather than showing a single fixed number, so these figures are cross-checked against third-party pricing trackers rather than read directly off the vendor's rendered page. A free trial is offered with no credit card required; there is no free tier. LogMeIn Resolve integrates with PSAs including HaloPSA and ConnectWise PSA, with Acronis for backup and endpoint protection, with SentinelOne, and with ServiceNow and Microsoft Intune, and it manages Windows, macOS, iOS and Android devices from a web console with no on-premises option.
GoTo, the corporate parent, is based in Boston, Massachusetts, and traces back to LogMeIn's 2003 founding, though the remote-support product line itself is older, going back through GoToAssist. MSPs should confirm which tier includes desktop and mobile remote support licences before buying, since that capability sits in MSP Elevate and above rather than the entry MSP Launch plan, and should check the current integration list for their specific PSA and backup tools before switching.
LogMeIn Resolve suits an MSP that wants RMM, remote access and basic ticketing from one console without deploying separate tools, and its entry MSP Launch tier is priced as a bundle for up to 25 endpoints rather than a strict per-endpoint rate. It suits a shop running a smaller, mostly Windows and Mac estate more than one needing deep third-party patching or PSA depth, since desktop remote support licences and patch management only appear from MSP Elevate and MSP Accelerate up, not the entry plan. Compare it against NinjaOne or Atera if you want RMM and a fuller PSA more tightly integrated, or against TeamViewer or Splashtop if remote access alone, without RMM attached, is all you need. On a trial, confirm which tier actually includes remote support licences and mobile device management, since those add-ons change the real monthly cost.
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ConnectWise RMM Cloud RMM from ConnectWise with per-endpoint quote-only pricing. No reviews yet All alternatives to LogMeIn Resolve| Feature | Supported | Note |
|---|---|---|
| Unattended access | yes | |
| On-demand support session | yes | Ad-hoc, end-user remote access session support. |
| Mobile device support | yes | Manages Android and iOS devices; MDM sold as an add-on from $2.75 per device per month. |
| File transfer | yes | Background file manager for unattended sessions. |
| Session recording | unknown | |
| Multi-monitor support | unknown | |
| In-session chat | unknown | |
| Self-hosted option | no | Cloud, web-based console only. |
| White-label branding | unknown | |
| Wake-on-LAN | unknown | |
| Command-line scripted deployment | unknown | |
| PSA integration | yes | Integrates with HaloPSA and ConnectWise PSA. |
| Feature | Supported | Note |
|---|---|---|
| Patch management | yes | Windows patch management and application patching from MSP Accelerate up. |
| Scripting | yes | AI-assisted script generation in PowerShell, shell, JavaScript and Python. |
| Remote access | yes | |
| Monitoring and alerting | yes | Device monitoring and alerts from MSP Accelerate up. |
| Software deployment | unknown | |
| Network discovery | unknown | |
| Mobile device management | yes | MDM add-on for iOS, Android, macOS and Windows. |
| Backup integration | yes | Resolve Data Protection Suite, powered by Acronis. |
| PSA integration | yes | Integrates with HaloPSA and ConnectWise PSA. |
| Reporting | yes | Custom reporting described among the platform's AI-powered features. |
| Automation policies | yes | Patch policies and self-healing alerts from MSP Dominate. |
| Third-party application patching | yes | Application patching from MSP Accelerate up. |
Yes, GoTo Resolve is the same product as LogMeIn Resolve. GoTo moved its IT management and support products, including this one, back under the LogMeIn brand name on 28 January 2025, while the company itself did not change and neither did the product's functionality. Anyone searching for GoTo Resolve pricing or features today should look at LogMeIn Resolve's current pages, since the older name is no longer used for new sales.
LogMeIn Resolve is priced on four MSP tiers, MSP Launch, MSP Elevate, MSP Accelerate and MSP Dominate, starting at $31 a month for MSP Launch, billed annually, which covers up to 25 endpoints with unlimited technician seats. Additional endpoints beyond the minimum are billed separately, starting from $1.00 a month each on the entry tier, and mobile device management is a further add-on from $2.75 per device per month. GoTo does not publish a single flat number that applies everywhere, since the pricing page adjusts currency and detail by location, so an MSP should confirm the exact figure for its country on GoTo's own site before budgeting.
LogMeIn Resolve includes its own lightweight helpdesk ticketing built into the console, so a small MSP can run support tickets without a separate PSA. It also integrates with dedicated PSAs including HaloPSA and ConnectWise PSA for MSPs that want fuller contract, billing and project management than Resolve's own ticketing provides. Which approach makes sense depends on how much PSA functionality the MSP already needs beyond ticketing itself.
Yes, LogMeIn Resolve offers a free trial with no credit card required, covering both the IT-team and MSP editions. There is no ongoing free tier once the trial period ends, so continued use requires a paid subscription on one of GoTo's published monthly tiers, billed annually.
LogMeIn Resolve integrates with PSAs including HaloPSA and ConnectWise PSA, with Acronis for backup and endpoint protection through its Data Protection Suite, with SentinelOne, and with ServiceNow and Microsoft Intune. MSPs should check GoTo's current integrations page for their specific tools before switching, since coverage can change and some integrations, such as the ConnectWise listing, are not certified under ConnectWise's own partner program.
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