ConnectWise PSA is listed under PSA and ticketing by ConnectWise. The 3 alternatives below are listed in the same category and are compared on starting price, features and reviews from other MSPs.
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Autotask Kaseya's PSA for ticketing, contracts and billing, paired with Datto RMM. ConnectWise PSA vs Autotask
HaloPSA Service desk, contracts and billing on a per-technician price with no per-user fees. ConnectWise PSA vs HaloPSA
Syncro Combined PSA and RMM priced per technician, with no per-endpoint fee. | Feature | ConnectWise PSA | Autotask | HaloPSA | Syncro |
|---|---|---|---|---|
| Ticketing with SLA timers | yes | yes | yes | unknown |
| Contract and agreement management | yes | yes | yes | yes |
| Time tracking and timesheets | yes | yes | unknown | unknown |
| Billing and invoicing | yes | yes | yes | yes |
| Project management | yes | unknown | yes | unknown |
| Client self-service portal | yes | unknown | yes | unknown |
| Built-in knowledge base | unknown | unknown | unknown | unknown |
| RMM integration | yes | yes | yes | yes |
| Accounting integration | yes | yes | yes | yes |
| Reporting and dashboards | yes | yes | unknown | unknown |
| Mobile app | unknown | unknown | unknown | unknown |
| Workflow and ticket automation | yes | yes | yes | unknown |
| Asset and configuration tracking | unknown | unknown | unknown | unknown |
Autotask, which matches 8 of the 10 features ConnectWise PSA supports.
