N-able MSP Manager is a cloud-based help desk and billing product from N-able for small to mid-sized managed service providers, covering ticketing, time tracking and invoicing. N-able does not publish a price for it; it is sold by quote, with a free trial that the vendor says needs no credit card (checked September 2026).
Listing updated . Checked by MSP Software .
N-able MSP Manager is a cloud-based help desk and billing product from N-able aimed at small to mid-sized managed service providers. It covers ticket management and routing, time tracking with timers, billing and invoice generation, and a branded customer portal where clients submit tickets and check their status. Technicians can build workflows and routing rules to automate the help desk, set alerts for aging tickets or breached SLAs, and use customisable dashboards covering tickets, assets, service items, knowledge articles and customer data. A mobile app lets technicians record customer data and manage tickets from a smartphone, and MSP Manager supports several billing models an MSP can offer its own clients, including incident-based, hourly, per-user, per-device and monthly recurring.
N-able does not publish MSP Manager pricing on its site; the product is sold by quote (checked September 2026), with a free trial that N-able states requires no credit card. MSP Manager integrates with N-able's own N-sight RMM and N-central platforms to keep asset data in sync, with Take Control for remote access, and with QuickBooks Online, QuickBooks Desktop and Xero for accounting. That ties it closely to the wider N-able stack, so it suits an MSP already running N-sight or N-central that wants ticketing and billing from the same vendor rather than a separate PSA. N-able is a publicly traded company (NYSE: NABL) headquartered in Burlington, Massachusetts, and has operated independently since separating from SolarWinds in 2021.
MSPs considering MSP Manager should get a firm quote for their technician count before comparing it against a PSA with published pricing, since N-able does not disclose a price on its site, and should confirm during a trial or demo whether contract management and project management, neither of which N-able's product page describes, are actually available or planned.
MSP Manager suits an MSP already committed to N-able's RMM stack, N-sight or N-central, that wants ticketing and billing from the same vendor. It reads lighter than a full PSA like HaloPSA or ConnectWise PSA: N-able's product page does not describe contract management or project management, so ask about those directly before you commit. Since N-able does not publish a price, get a written quote for your technician count and weigh it against HaloPSA's published per-technician price. Take the free trial to check whether ticketing and billing workflow fits your team, and confirm your RMM is genuinely N-sight or N-central, since the vendor documents integration only with its own RMM lines.
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ConnectWise PSA Ticketing, contracts and billing for a service desk, from ConnectWise. No reviews yet All alternatives to N-able MSP Manager| Feature | Supported | Note |
|---|---|---|
| Ticketing with SLA timers | yes | N-able's product page describes alerts for aging tickets and SLA breaches. |
| Contract and agreement management | unknown | Not described on N-able's product page. |
| Time tracking and timesheets | yes | Time tracking with timers. |
| Billing and invoicing | yes | Billing and invoice generation, with configurable client billing models (incident, hourly, per-user, per-device, monthly recurring). |
| Project management | unknown | Not described on N-able's product page. |
| Client self-service portal | yes | Branded portal where customers submit tickets and check status. |
| Built-in knowledge base | yes | Vendor describes the branded portal as covering customer and knowledge management. |
| RMM integration | yes | Integrates with N-able N-sight RMM and N-central to keep assets in sync. |
| Accounting integration | yes | Integrates with QuickBooks Online, QuickBooks Desktop and Xero. |
| Reporting and dashboards | yes | Customisable dashboards covering tickets, assets, service items, knowledge and customer data. |
| Mobile app | yes | Mobile app for technicians to manage tickets and customer data; iOS/Android not specified on the page. |
| Workflow and ticket automation | yes | Workflows and routing rules to automate the help desk. |
| Asset and configuration tracking | yes | Asset data kept in sync via the RMM integration with N-sight and N-central. |
N-able does not publish a price for MSP Manager on its site; the product page offers only 'Get a quote' and 'Contact sales' (checked September 2026). The incident-based, hourly, per-user, per-device and monthly-recurring options shown on the page describe how an MSP can bill its own clients through MSP Manager, not how N-able charges for the software itself, so get a quote based on your technician count before comparing it with a PSA that publishes pricing.
Yes, N-able's MSP Manager product page offers a free trial that the vendor states requires no credit card. There is no published free version for ongoing use once a trial ends, so continued use requires a paid subscription obtained through N-able's quote process.
N-able's product page documents MSP Manager integrating with its own N-sight RMM and N-central platforms to keep assets in sync, plus Take Control for remote access and QuickBooks or Xero for accounting. It does not document integration with third-party RMMs such as ConnectWise Automate or Datto RMM, so an MSP running a different RMM should confirm compatibility with N-able before choosing MSP Manager.
Yes, as of September 2026 N-able lists MSP Manager as one of its current product lines on n-able.com, with its own product page offering a free trial, a demo and a quote request. N-able has not announced discontinuing MSP Manager or folding it into another product.
No. N-able separated from SolarWinds and has traded as an independent public company with the ticker NYSE: NABL since 2021, according to the company's SEC filings. MSP Manager is one of N-able's own product lines, not a SolarWinds product or subsidiary.
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