BeyondTrust Remote Support is remote support software from BeyondTrust for IT service desks, MSPs and software vendors, covering unattended and on-demand access to Windows, macOS, Linux, iOS and Android devices. It is licensed per concurrent technician; BeyondTrust does not publish a starting price and asks buyers to request a quote.
Listing updated . Checked by MSP Software .
BeyondTrust Remote Support is remote support software from BeyondTrust for enterprise IT service desks, managed service providers and software vendors that need to reach and control devices on or off their own network. It covers unattended access to pre-installed endpoints, called Jump Clients, on Windows, macOS, Linux and Raspberry Pi; on-demand ad hoc sessions started with a support code for one-off issues; and remote control of, and file transfer with, Android and iOS devices through a mobile app. Sessions can be recorded end to end as video, chat runs alongside screen sharing, and a representative can wake a sleeping Jump Client with a Wake-on-LAN broadcast sent through another Jump Client on the same wired network.
BeyondTrust does not publish prices for Remote Support: the vendor's pricing page (checked September 2026) asks buyers to request a quote, and licensing is per concurrent technician rather than per endpoint. A free trial is available directly from BeyondTrust. Remote Support deploys either as a cloud service or as a physical or virtual appliance run on-premises, with the appliance covering high availability and centralised management for larger deployments, and BeyondTrust also offers a federal, air-gapped on-premises option for government and similarly restricted environments.
Remote Support integrates with service desk and ITSM platforms including Autotask, ServiceNow, Salesforce and Atlassian Jira Service Management, plus Microsoft Teams for chat that can be elevated into a full remote session, writing the session transcript, recording and system details back to the originating ticket. BeyondTrust is based in Johns Creek, Georgia, in the United States. MSPs evaluating Remote Support should get a firm quote scoped to their expected technician count before comparing it against tools with published per-technician or per-endpoint pricing, and should confirm whether their specific PSA or ITSM integration is licensed separately from the core product, as BeyondTrust's own documentation notes for its Autotask plugin.
BeyondTrust Remote Support suits larger IT teams and MSPs that need a heavily audited, appliance-capable tool for compliance-sensitive clients, rather than a lightweight helpdesk add-on. Its on-premises appliance and air-gapped option are unusual among remote access tools and worth paying for if a client mandates them, but quote-only pricing makes it hard to compare against ScreenConnect or Splashtop without asking sales for numbers against your own technician count. A smaller MSP wanting simple, published per-technician pricing may be better served by one of those two. Before buying, get a written quote scoped to your technician count, and confirm whether your PSA's integration is licensed as a separate add-on, since BeyondTrust documents this for its Autotask plugin.
ScreenConnect ConnectWise's remote support and unattended access tool, billed per concurrent technician. No reviews yet · from US$30.00
AnyDesk Remote desktop software licensed per connection, from £24.90 a month billed annually. No reviews yet · from £24.90
Splashtop Remote support and unattended access priced simply per technician. No reviews yet · from US$259.00
Getscreen.me Browser-based remote access billed per user plus a small per-device fee, with a self-hosted option. No reviews yet · from £3.85 All alternatives to BeyondTrust Remote Support| Feature | Supported | Note |
|---|---|---|
| Unattended access | yes | Jump Clients give unattended access to pre-installed Windows, macOS, Linux and Raspberry Pi endpoints. |
| On-demand support session | yes | Ad hoc sessions start from a support code without pre-installing a permanent client. |
| Mobile device support | yes | Rep console apps for iOS and Android, with screen sharing and support for Android and iOS target devices. |
| File transfer | yes | Two-way file transfer between technician and remote device, including to and from Android and iOS. |
| Session recording | yes | Sessions record as video, capturing screen activity and who held mouse and keyboard control. |
| Multi-monitor support | yes | Reps on the iOS and Android apps can select alternate displays on a multi-monitor remote system. |
| In-session chat | yes | Chat runs alongside screen sharing with the end user and other representatives. |
| Self-hosted option | yes | Deploys as a physical or virtual appliance on-premises, including a federal, air-gapped option. |
| White-label branding | yes | Portals, invitations, watermarks, surveys and the client can be branded to the buyer's own identity. |
| Wake-on-LAN | yes | A representative can broadcast a Wake-on-LAN packet to a sleeping Jump Client via another Jump Client on the same wired network. |
| Command-line scripted deployment | yes | Jump Clients support silent installation, for example msiexec with /quiet, for mass rollout. |
| PSA integration | yes | Integrates with Autotask, ServiceNow, Salesforce and Jira Service Management, syncing session data back to tickets; some integrations are licensed separately. |
BeyondTrust Remote Support is licensed per concurrent technician rather than per endpoint supported. BeyondTrust does not publish a starting price on its site (checked September 2026); the pricing page asks buyers to request a quote based on technician count and deployment model. MSPs should get a quote scoped to their own team size before comparing it with tools that publish per-technician or per-endpoint prices.
Yes, BeyondTrust offers a free trial of Remote Support, available directly from the BeyondTrust website. The trial lets you test the product's core features and integrations before committing to a quote-only subscription. There is no separate free version once the trial ends, so ongoing use requires a paid subscription licensed per concurrent technician.
Yes, BeyondTrust Remote Support deploys either as a cloud service or as a physical or virtual appliance run on-premises, with the appliance covering high availability and centralised management for larger organisations. BeyondTrust also offers a federal, air-gapped on-premises option for government and similarly restricted environments.
Yes, BeyondTrust Remote Support integrates with Autotask, ServiceNow, Salesforce and Atlassian Jira Service Management, writing session transcripts, recordings and system details back to the originating ticket, and it also connects to Microsoft Teams for chat that can be elevated to a full session. MSPs should confirm whether the specific integration they need is licensed separately, as BeyondTrust documents for its Autotask plugin.
No, BeyondTrust Remote Support and BeyondTrust Privileged Remote Access are separate products from the same vendor. Remote Support is built for IT service desk and vendor support sessions with end users, while Privileged Remote Access is built for controlling and auditing access by internal or third-party privileged users to servers and systems without sharing credentials. MSPs should check which use case they actually have before pricing either product.
Reviews are moderated. How reviews work.
Share what it is like to use this product day to day. Your experience helps other MSPs choose with confidence.
Write the first review
