Autotask and Freshservice are both listed under PSA and ticketing. Freshservice publishes a starting price; Autotask does not.
Listings updated .
| Pricing fact | Autotask | Freshservice |
|---|---|---|
| Starting price | Not on file | US$19.00 per technician per month |
| Free trial | No | Yes |
| Free version | No | No |
| Rating | Autotask | Freshservice |
|---|---|---|
| Average rating | 5.0 out of 5 from 1 review | No reviews yet |
| Ease of use | 5.0 | Not on file |
| Features | 5.0 | Not on file |
| Support | 5.0 | Not on file |
| Value for money | 5.0 | Not on file |
| Feature | Autotask | Freshservice |
|---|---|---|
| Ticketing with SLA timers | yes | yes |
| Contract and agreement management | yes | yes |
| Time tracking and timesheets | yes | yes |
| Billing and invoicing | yes | no |
| Project management | yes | yes |
| Client self-service portal | yes | yes |
| Built-in knowledge base | yes | yes |
| RMM integration | yes | yes |
| Accounting integration | yes | no |
| Reporting and dashboards | yes | yes |
| Mobile app | yes | yes |
| Workflow and ticket automation | yes | yes |
| Asset and configuration tracking | yes | yes |
Neither vendor lists a direct integration with the other on MSP Software.
| Fact | Autotask | Freshservice |
|---|---|---|
| Deployment | cloud | cloud |
| Platforms | web, iOS, Android | web, iOS, Android |
| Support | help desk, knowledge base, phone, live chat, community | email, phone, live chat, help desk, knowledge base, community |
| Training | documentation | documentation, videos |
| HQ | United States | United States |
| Founded | 2001 | 2010 |
Neither vendor lists a direct integration with the other on MSP Software.
