Proofpoint ZenGuide is a cloud-based security awareness platform from Proofpoint for organisations of all sizes. It combines phishing simulation campaigns with AI-driven risk assessment and behavioural training. Pricing is not published and requires a quote.
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Proofpoint ZenGuide is a cloud-based security awareness platform from Proofpoint for organisations seeking to reduce human-activated security risks. The platform, branded as ZenGuide within Proofpoint's security portfolio, combines phishing simulation campaigns with behavioural learning and AI-powered risk assessment to build security culture at scale.
The platform uses artificial intelligence to identify high-risk users through behavioural and role-based analysis, then delivers personalised training content based on threat exposure and individual phishing performance. Rather than delivering identical training to all users, ZenGuide adapts training content and campaign frequency according to each user's risk profile. The platform includes a library of compliance training modules covering areas such as data handling, acceptable use, and regulatory requirements. Users interacting with simulated phishing emails receive just-in-time training moments drawn from Proofpoint's own email threat intelligence telemetry. ZenGuide supports multiple languages and meets WCAG accessibility standards for distributed teams. Reporting and analytics track behaviour change over time and benchmark organisations against industry peer metrics, moving beyond simple training completion tracking.
ZenGuide integrates with Human Risk Explorer for ongoing behaviour measurement and supports Microsoft 365 integration, though comprehensive documentation on other third-party integrations with RMM platforms, PSA systems, or directory services is not publicly available. Deployment is cloud-only with no on-premises option. Pricing is not published; Proofpoint requires prospective customers to request a quote, making cost comparison with competitors such as KnowBe4 or Infosec IQ more difficult. The product is separate from Proofpoint Essentials, Proofpoint's email security platform. MSPs evaluating a trial should confirm whether the platform supports automatic user provisioning from Microsoft 365 or Google Workspace, since manual licence management across multiple client organisations can create significant operational overhead.
ZenGuide stands out for AI-driven risk assessment and role-based training personalisation rather than one-size-fits-all security training. It suits MSPs managing security awareness culture across dozens of client organisations and wanting behavioural reporting beyond completion metrics. Unlike KnowBe4 or Infosec IQ, which publish per-user pricing, Proofpoint requires a custom quote, making cost comparison harder before a trial. On a demo, confirm the platform supports single sign-on and user sync from Microsoft 365 or Google Workspace automatically, since many MSPs rely on that integration to avoid manual licence administration overhead.
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|---|---|---|
| Phishing simulation campaigns | yes | Converts actual simulated phishing emails into training moments; uses threat-informed content from Proofpoint's own email threat intelligence |
| Training content library | yes | Pre-built library of training content; platform supports multi-step simulations with assessments and guided learning |
| Automated remediation training | yes | Delivers training immediately after user interaction with simulated phishing; behaviour-based learning recommendations |
| Phish-reporting button | unknown | Not specified on public product pages |
| Multi-language content | yes | Global language support confirmed; WCAG accessibility compliance |
| Compliance training modules | yes | Compliance training modules available; supports role-based and risk-based assignment |
| Client-facing reporting | yes | Analytics platform tracks behaviour change over time with benchmarking and industry peer comparison |
| Microsoft 365 and Google user sync | unknown | Not specified on public product pages; requires demo or direct contact to confirm |
| Smishing and vishing simulation | unknown | Not specified on public product pages; only phishing simulation confirmed |
| Gamification | yes | Gamified dashboards and micro-learning modules; engagement tracking |
| Campaign scheduling automation | unknown | Campaign automation not specified on public product pages |
| PSA integration for billing | unknown | No PSA or billing system integrations documented on public pages |
Proofpoint ZenGuide pricing is not published on the vendor's website; organisations must request a quote from Proofpoint's sales team. The pricing model is per-user-per-month but specific rates depend on organisation size, contract length, and features selected. Unlike competitors such as KnowBe4 or Infosec IQ, which publish per-user pricing starting points, Proofpoint requires custom quotation, making cost comparison without a demo or trial more difficult.
ZenGuide is Proofpoint's brand name for its security awareness training platform. When prospects visit the Proofpoint product page for Security Awareness Training, they encounter ZenGuide referenced as the core technology. ZenGuide is a distinct product from Proofpoint Essentials, which is the vendor's email security and threat protection platform. Security awareness training can be purchased standalone or combined with other Proofpoint security offerings.
Proofpoint ZenGuide integrates with Microsoft 365, but automatic user synchronisation and provisioning capabilities are not detailed on the public product page. This is a critical feature for MSPs managing multi-tenant environments, as it determines whether you must manage users manually or whether user provisioning happens automatically from your directory. Confirm this capability during a demo before committing to a pilot or trial.
Proofpoint ZenGuide's integration capabilities with specific RMM and PSA platforms are not documented on Proofpoint's public website. The platform does integrate with Human Risk Explorer for behaviour measurement and supports Microsoft 365 integration. MSPs should confirm during a demo or trial whether integrations with your existing RMM such as NinjaOne or Datto RMM, or PSA such as ConnectWise PSA or Autotask, are supported, as these integrations may be available but not publicly listed.
Proofpoint ZenGuide is a cloud-only solution with no on-premises deployment option. The platform is delivered as a cloud service through Proofpoint's infrastructure. Organisations do not host the platform or training data locally, though specific data residency options may be available for organisations with regional compliance requirements; confirm this during a sales conversation.
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