Docusnap is an IT documentation and inventory platform that automatically discovers network assets and generates CMDB records and compliance reports, priced per network size starting from 465 EUR per year with both cloud and on-premises deployment options.
Starts at €465.00 per flat per year according to the vendor. Listing updated . Checked by MSP Software .
Docusnap is a network documentation and inventory tool from Docusnap GmbH, a German software maker founded in 2004. It discovers and documents IT infrastructure automatically using standard protocols (WMI, SNMP, SSH) without requiring agents, storing data in an ITIL-compliant Configuration Management Database that tracks system dependencies, hardware components, software inventory and cloud resources. Docusnap suits MSPs and IT departments that need to document networks for compliance (ISO 27001, NIS-2), analyse permissions and licensing across systems, and generate over 200 pre-built reports for audit and discovery purposes. The platform automatically inventories Windows, Linux, macOS, VMware, Hyper-V, Active Directory, Microsoft 365 and AWS, creating a central repository of all IT assets and their relationships.
Docusnap offers two deployment models: Docusnap (on-premises) for local data control and offline use, and Docusnap365 (SaaS cloud) for accessibility and automatic updates. Pricing starts at 465 EUR per year (checked September 2026) and is based on network size for on-premises or object count for cloud, with no per-user fees. The platform automatically updates documentation through recurring discovery jobs, capturing changes to infrastructure without manual intervention. Both versions include a 30-day free trial with full functionality and professional support at no cost.
The platform integrates through a relational API, open database access and standard export formats (HTML, PDF, DOCX) and supports multi-tenant operation for MSPs managing multiple client networks across different client environments. It includes permission analysis to identify access risks, generates compliance evidence for regulatory frameworks, and tracks Active Directory structure alongside IT infrastructure. Docusnap GmbH is based in Kiefersfelden, Bavaria and serves over 5,000 customers worldwide, making it a mature solution for infrastructure documentation in the DACH region and beyond.
Docusnap is a specialist in agent-free inventory and compliance documentation, making it a good fit for MSPs that need automated network discovery without deploying agents to every device. The 30-day free trial lets you test both cloud and on-premises versions. Docusnap differs from broader documentation platforms like IT Glue in scope: it focuses on network and infrastructure inventory rather than password storage or SOP templates. Check whether the on-premises or cloud version suits your data residency requirements, and confirm the object count or network size aligns with your client networks before committing.
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|---|---|---|
| Password storage | no | Docusnap focuses on infrastructure and network documentation, not credential storage |
| Network diagrams | unknown | Not explicitly confirmed on vendor features page; API access available for custom integrations |
| Custom asset templates | yes | Supports custom report creation and branded output documents |
| Version history | yes | Tracks changes over time through time-controlled jobs and recurring documentation runs |
| Access controls and permissions | yes | Role-based access controls with fine-grained permissions |
| RMM integration | unknown | Not documented in accessible pages; API access available for custom integrations |
| PSA integration | unknown | Not documented in accessible pages; API access available for custom integrations |
| SOP and process templates | no | Docusnap specialises in infrastructure inventory and documentation, not process templates |
| Org charts and contacts | yes | Inventories Active Directory structure and contact information |
| API access | yes | Open API for custom integrations and database queries |
| Self-hosted option | yes | Docusnap (on-premises) version available for local deployment |
| Full-text search | unknown | Not explicitly documented in accessible pages |
| Feature | Supported |
|---|---|
| Automatic network discovery | unknown |
| Topology mapping | unknown |
| Device configuration backup | unknown |
| Uptime and outage alerting | unknown |
| Bandwidth monitoring | unknown |
| SNMP support | unknown |
| Wireless and access point monitoring | unknown |
| Configuration change detection | unknown |
| Multi-site dashboard | unknown |
| Documentation integration | unknown |
| Remote access to devices | unknown |
| Hardware probe option | unknown |
No. Docusnap is an agentless platform that uses standard protocols such as WMI, SNMP and SSH to discover and document IT infrastructure. This means you can inventory network devices without installing software on each system, which simplifies deployment across large networks and reduces management overhead.
Yes. Docusnap offers a 30-day free trial for both the on-premises and cloud (Docusnap365) versions, letting you test the platform's discovery and documentation capabilities hands-on before committing to a licence. Full functionality and professional support are included during the trial period at no cost.
Docusnap is the on-premises version for local data control and offline access. Docusnap365 is the cloud-based SaaS version offering automatic updates and remote accessibility. Both start at 465 EUR per year. On-premises pricing is based on network size; cloud pricing is based on the number of objects (hardware, systems, user accounts, IT services).
Yes. Docusnap generates ITIL-compliant Configuration Management Database (CMDB) records and over 200 pre-built reports for compliance frameworks including ISO 27001 and NIS-2. It can also perform permission analysis and security assessments to identify compliance risks and generate audit evidence for regulatory reviews.
Yes. Docusnap includes multi-tenant and multi-client support, allowing MSPs to document and manage multiple client networks from a single installation or cloud account. This suits MSPs of any size that need automated, agent-free network discovery and compliance documentation across several customers.
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