TSplus Remote Support

TSplus Remote Support is a remote assistance product from TSplus, a privately held vendor based in France, for IT teams and MSPs giving attended and unattended support to end users. It covers screen sharing with mouse and keyboard control, unattended access to grouped and searchable machines, multi-agent sessions on the same computer, in-session chat, file transfer, clipboard sync, session recording to video, multi-monitor viewing and Wake-on-LAN for powering up sleeping devices. Support agents connect from Windows or macOS, and from Android for mobile access; no iOS client or browser-based console was found on the vendor's site. TSplus Remote Support is priced per concurrent connection rather than per named technician or per endpoint, at $6 per concurrent connection per month billed annually, which the vendor illustrates as $360 a year for 5 concurrent connections (checked September 2026); each connection covers unlimited named users and unlimited devices, so the limit is how many sessions can run at once rather than how many people or machines can use it. A 14-day free trial with all features and no credit card is available, and there is no separate free tier once it ends. The product is delivered as cloud-hosted SaaS by default, with a self-hosted, on-premises option available by contacting TSplus sales rather than as a published self-serve option. Freshdesk ticket integration is documented; no other PSA or ticketing integration was found. TSplus was founded in 2007 and, being based in France, is worth noting for a European MSP weighing support hours and data residency against a US-based rival such as ConnectWise ScreenConnect or ConnectWise Control. Before buying, an MSP should confirm how many concurrent connections its technician team actually needs at once, since the unit is sessions in progress rather than seats, check whether Freshdesk is the only helpdesk integration it needs, and get a quote for the self-hosted option if running the console outside TSplus's cloud matters.

TSplus Remote Support is worth a look mainly for its pricing model: paying per concurrent connection rather than per technician can work out cheaper for a team where not everyone is running a support session at the same time, and the 14-day full-feature trial makes that easy to test against real usage. Compare it against ConnectWise ScreenConnect or Splashtop SOS, both of which also sell attended and unattended support with published per-technician pricing, before committing to the concurrent-connection model. Because TSplus only documents a Freshdesk integration, confirm your PSA or ticketing tool is actually supported, and if you need iOS support for agents or end users, check directly with TSplus since we found none advertised. Get a quote for self-hosting if keeping the console off TSplus's cloud matters to you.