JumpCloud is an open directory and identity platform combining single sign-on, multi-factor authentication and device management, with pricing from $3 per user per month and a 30-day free trial.
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JumpCloud is an open directory and identity platform from JumpCloud, combining single sign-on, multi-factor authentication, device management and privileged access management for organizations managing hybrid or remote teams. It suits MSPs with a dedicated multi-tenant portal capable of managing multiple client environments, as well as enterprises seeking to modernize from Active Directory, and organizations implementing zero trust security architecture or working across multiple time zones with distributed teams.
The platform covers cloud-based identity services, cross-platform device management for Windows, macOS, Linux, iOS and Android, passwordless authentication options including passkeys, and real-time session and risk monitoring for access governance. Pricing starts at $3 per user per month for individual add-on features, while main packages for device management begin at $9 per user per month billed annually, with SSO at $11 per user per month billed annually. A 30-day free trial gives prospective customers full platform access to evaluate hands-on before committing to a subscription, with 24x7 premium support included during the trial period (checked September 2026).
JumpCloud integrates with Google Workspace and Amazon Web Services, along with hundreds of third-party applications through a growing application catalog that covers business tools, cloud platforms and security services. The platform includes role-based access controls with granular permission assignment, conditional access policies, session and risk monitoring, directory synchronization with cloud services, and a multi-tenant console purpose-built for MSPs managing multiple client environments. Support comes via phone, help desk and knowledge base, whilst training is available through documentation, videos, webinars and professional services. The platform emphasizes passwordless and frictionless access, positioning itself as a modern alternative to on-premises Active Directory or legacy identity systems for organizations moving infrastructure to the cloud.
JumpCloud stands out as an open directory alternative to Active Directory with built-in MFA, SSO and device management from one console, making it suited to MSPs managing multiple tenants or organizations migrating from on-premises directory services. The multi-tenant portal and per-user pricing compete against Okta or Microsoft Entra ID for smaller deployments, though large enterprises may find more advanced PAM features in CyberArk or BeyondTrust. Before committing, confirm that the application catalog covers the specific tools your clients use, test mobile device management across Android and iOS, and verify that the free trial includes SSO and conditional access features you plan to offer, since add-ons increase per-user cost.
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Microsoft Entra ID Cloud identity and SSO platform for Microsoft 365 and cloud applications, priced per user monthly. No reviews yet · from £5.40 All alternatives to JumpCloud| Feature | Supported | Note |
|---|---|---|
| Multi-factor authentication | yes | Multi-factor authentication built into core platform |
| Single sign-on | yes | Single sign-on via SSO product tier at $11 per user per month |
| Conditional access and device trust | yes | Conditional access policies and device trust included |
| Privileged access management | yes | Privileged access management available as add-on feature |
| Passwordless and passkey support | yes | Passwordless and passkey authentication options |
| Directory sync | yes | Cloud directory with directory synchronization capabilities |
| Session and risk monitoring | yes | Session and risk monitoring for access governance |
| Legacy VPN and app support | unknown | |
| Self-service password reset | unknown | |
| Breach monitoring | unknown | |
| RADIUS and SAML support | unknown | SSO implies SAML support but not explicitly verified |
| Admin audit log | unknown |
| Feature | Supported | Note |
|---|---|---|
| Shared team vaults | unknown | |
| Role-based access control | yes | Role-based access control for user and admin permissions |
| Breach monitoring | unknown | |
| Password health reports | unknown | |
| SSO integration | yes | SSO is core platform feature |
| FIDO2 and hardware key support | unknown | |
| Secrets management | unknown | |
| Browser extension | unknown | |
| Mobile app | unknown | |
| Event logging and audit trail | unknown | |
| Emergency access | unknown | |
| Multi-tenant MSP console | yes | Multi-tenant MSP console for managing multiple clients |
JumpCloud pricing is per user per month, not per device. Add-on features start at $3 per user per month billed annually, while main packages for device management start at $9 per user per month, and SSO at $11 per user per month. This means pricing scales with headcount rather than asset count, and a single user can manage multiple devices without additional per-device fees. Confirm which package or add-on combination matches your needs before committing.
Yes, JumpCloud offers a 30-day free trial with full platform access and 24x7 premium support. The trial allows MSPs and enterprises hands-on evaluation of single sign-on, device management, multi-factor authentication and the multi-tenant console before committing to a paid subscription. After the trial ends, ongoing use requires a paid per-user subscription at published monthly or annual rates.
Yes, JumpCloud provides unified endpoint management across Windows, macOS, Linux, iOS and Android from a single console. The platform handles device deployment, configuration, patch management and remote access governance tasks across all these platforms without requiring separate tools for each operating system, making it attractive for hybrid device environments.
JumpCloud offers a dedicated multi-tenant console designed for managed service providers to manage identity and access for multiple customer environments from a single dashboard. This allows MSPs to handle client provisioning, device management, SSO configuration and reporting across their entire client base without switching between separate platforms, simplifying multi-client operations.
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