TeamViewer

TeamViewer is a remote access and remote support platform from TeamViewer SE for IT teams and managed service providers who need to connect to and control desktops, servers and mobile devices from anywhere. It covers unattended access to unmanned computers, on-demand support sessions for end users, file transfer, session recording, multi-monitor viewing, wake-on-LAN and mass, scripted deployment of the client software across many machines at once, alongside separately priced add-ons for asset management, endpoint protection, device monitoring and mobile device management. It suits MSPs and internal IT teams that want one tool for both attended helpdesk support and unattended maintenance across Windows, macOS, Linux, iOS and Android, and organisations that value an established, widely deployed client that end users are likely to already recognise.

TeamViewer licences are sold as annual subscriptions across single-user, team and enterprise (TeamViewer Tensor, quote-only) tiers, with add-ons priced separately by endpoint, user or storage volume. TeamViewer's own pricing pages load the actual figures interactively by region and licence size rather than publishing a flat number, so an exact starting price could not be confirmed on this check (checked September 2026); MSPs should get a current quote before comparing cost against a rival. TeamViewer also publishes a genuinely free version for personal, non-commercial use, and offers a free trial of the Business licence and of its add-ons. It integrates with ITSM and ticketing platforms including ServiceNow, Freshservice, Zendesk and Jira, collaboration tools such as Microsoft Teams and Slack, CRM systems including Salesforce and Microsoft Dynamics 365, and identity and device-management tools such as Microsoft Entra ID, Microsoft Intune and Jamf Pro. TeamViewer SE is headquartered in Goeppingen, Germany, was founded in 2005, and is a publicly traded company; in December 2024 it acquired the digital employee experience vendor 1E, which it now sells as TeamViewer DEX, rather than being acquired itself. MSPs should confirm current per-technician or per-endpoint pricing directly with TeamViewer or a reseller before comparing it against a rival such as ConnectWise ScreenConnect or Splashtop, and check whether unattended access to a commercial device requires a paid Business-tier licence rather than the free personal version.

TeamViewer is one of the longest-established names in remote access, which suits an MSP that wants a widely recognised client its clients' end users already trust, rather than a newer or lesser-known tool. Its free personal-use version and free Business trial make it easy to try before buying, but published, itemised pricing is harder to find here than on rivals such as ConnectWise ScreenConnect or Splashtop, so get a written per-technician or per-endpoint quote before comparing total cost. Its integration list leans toward general ITSM and helpdesk platforms, such as ServiceNow, Freshservice and Zendesk, rather than MSP-specific PSA tools like ConnectWise PSA or Autotask, so confirm your own PSA has a working connector before switching.