Remote Desktop Manager (RDM) is a remote connection and credential management platform from Devolutions for IT teams, bundling access to 150 or more connection protocols with a shared credential vault. It is sold as part of Devolutions' tiered subscription platform, with a Starter Pack at $25 per user per month for teams of five or fewer, and standard tiers from $30 per user per month; a single-user free edition also exists.
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Remote Desktop Manager (RDM) is a remote connection and credential management platform from Devolutions for IT teams and system administrators who juggle many remote sessions and the passwords that go with them. It centralises RDP, SSH, VNC and cloud console connections, together with a shared and personal credential vault, so a technician opens sessions from one console with credentials injected automatically rather than typed or copied. Devolutions publishes role-based access control, two-factor authentication, session recording and audit trails, network discovery, multi-monitor and tabbed sessions, built-in file transfer, and Wake-on-LAN as part of the product, alongside command-line and MSI-based silent deployment for rolling it out across a team.
RDM is not sold as a standalone SKU any more. Devolutions restructured its pricing in 2026 into four stacked platform tiers, each per user per month billed annually: Workforce Password Management at $3, Remote Access Management at $20, Remote Desktop Management & IT Operations at $30 (the first tier that includes RDM itself, on top of everything in the two tiers below), and Privileged Access Management at $50 (checked September 2026). A Starter Pack at $25 per user per month is offered for teams of five or fewer, and custom pricing applies above 100 users. Devolutions also publishes a free edition of RDM for a single user on a personal workstation, without shared vaults, role-based access or centralised management, and every paid package carries a 14-day free trial.
RDM documents integrations with external password managers including 1Password, LastPass, KeePass, Bitwarden and Keeper; identity providers such as Microsoft Entra ID, Active Directory and Okta; privileged access tools including BeyondTrust, One Identity Safeguard and CyberArk; and ticketing systems such as Zendesk, Jira, Freshservice and Freshdesk, plus infrastructure tools like VMware, Hyper-V and Lansweeper. Devolutions Server offers an optional self-hosted deployment for teams that want the credential vault on their own infrastructure instead of Devolutions' managed cloud. Devolutions is a privately held company founded in 2010 and based in Canada. An MSP evaluating RDM should work out which of the four stacked tiers it actually needs, since RDM only appears from the third tier up, and confirm the specific PSA or ticketing tool it already uses is on the current integration list rather than assuming ConnectWise- or Autotask-style PSA integration, which Devolutions does not document for RDM.
Remote Desktop Manager suits an MSP that wants connection management and shared credentials in one console, rather than separate password and remote access tools. It competes with Splashtop and TeamViewer on the remote access side, and with 1Password or Keeper on the credential side. Because Devolutions changed the pricing in 2026 to stacked platform tiers, check that the RDM tier at $30 per user per month includes what you need, and note that the Starter Pack at $25 applies only to teams of five or fewer. Confirm your PSA and ticketing tools are on the current integration list before buying, and try the 14-day trial before committing a team to a paid plan.
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ScreenConnect ConnectWise's remote support and unattended access tool, billed per concurrent technician. No reviews yet · from US$30.00 All alternatives to Devolutions Remote Desktop Manager| Feature | Supported | Note |
|---|---|---|
| Unattended access | yes | Supports persistent RDP, SSH, VNC and other unattended connections to saved sessions. |
| On-demand support session | unknown | Vendor material emphasises IT-managed unattended connections; an ad hoc, code-based support session mode is not documented on the vendor's own pages. |
| Mobile device support | yes | Remote Desktop Manager Mobile for iOS and Android accesses connections, credentials and Active Directory on the go. |
| File transfer | yes | Built-in file transfer is part of the core product. |
| Session recording | yes | Session recording and audit trails are published features. |
| Multi-monitor support | yes | Multi-monitor and tabbed session support is listed on the product page. |
| In-session chat | unknown | Not documented on the vendor's own product or feature pages. |
| Self-hosted option | yes | Devolutions Server provides a self-hosted alternative to the managed Devolutions Cloud backend. |
| White-label branding | unknown | Devolutions Server documents admin-facing web interface white-labelling; client-facing session or agent branding is not documented for RDM specifically. |
| Wake-on-LAN | yes | Wake-on-LAN is documented, waking a target machine via MAC address and magic packet on the same LAN. |
| Command-line scripted deployment | yes | Vendor documentation covers silent, unattended MSI installation for scripted rollout. |
| PSA integration | unknown | RDM documents integrations with ticketing tools including Zendesk, Jira, Freshservice and Freshdesk; a native integration with MSP-style PSAs such as ConnectWise PSA or Autotask is not documented, and a Devolutions user forum thread requests it as a feature that does not yet exist. |
| Feature | Supported | Note |
|---|---|---|
| Shared team vaults | yes | Shared team vaults and a shared workspace sit alongside a private per-user vault. |
| Role-based access control | yes | Granular, role-based access control is a published feature. |
| Breach monitoring | unknown | Not documented on the vendor's own pages for RDM. |
| Password health reports | unknown | Not documented on the vendor's own pages for RDM. |
| SSO integration | yes | SSO is documented against Microsoft Entra ID and Okta. |
| FIDO2 and hardware key support | unknown | Not documented as a vault-login method on the vendor's own pages; FIDO2 discussion found relates to authenticating the underlying RDP session, not RDM's own login. |
| Secrets management | yes | The vault stores documentation, files, license keys and other sensitive data alongside credentials. |
| Browser extension | unknown | Not documented on the vendor's own pages for RDM. |
| Mobile app | yes | The RDM mobile app for iOS and Android includes credential access. |
| Event logging and audit trail | yes | Audit trails and activity logging are published features. |
| Emergency access | unknown | Not documented on the vendor's own pages for RDM. |
| Multi-tenant MSP console | unknown | Devolutions documents multi-tenant capability for its Server backend generally, but a client-multi-tenant MSP console specific to RDM is not clearly documented. |
Remote Desktop Manager is priced per named user per month, billed annually, as part of Devolutions' stacked platform tiers rather than sold on its own. RDM itself is only included from the third tier up, 'Remote Desktop Management & IT Operations', at $30 per user per month (checked September 2026); the two cheaper tiers cover password and basic remote access management without RDM. A Starter Pack at $25 per user per month is available for teams of five or fewer, and custom pricing applies at 100 or more users.
Yes, Devolutions publishes a free edition of Remote Desktop Manager for a single user managing connections and credentials on a personal workstation. It does not include team features such as shared vaults, role-based access control or centralised management, which require a paid subscription. Every paid tier also carries a 14-day free trial.
Devolutions does not document a native ConnectWise PSA or Autotask integration for Remote Desktop Manager on its own site, and a request for Autotask integration remains open on Devolutions' user forum. RDM does document integrations with ticketing tools including Zendesk, Jira, Freshservice and Freshdesk. An MSP that runs its help desk on ConnectWise or Autotask should confirm current integration coverage directly with Devolutions before assuming parity with a PSA-native remote access tool.
Yes, Devolutions Server provides a self-hosted backend for Remote Desktop Manager that a team can run on its own infrastructure or private cloud, as an alternative to the managed Devolutions Cloud. Both options work with the same RDM client across Windows, macOS and Linux.
Remote Desktop Manager includes a shared and personal credential vault with role-based access, audit trails and single sign-on against Microsoft Entra ID or Okta, alongside its connection management, so it can reduce the need for a fully separate password manager. Devolutions also sells Password Manager as a standalone product and RDM's own vault integrates with third-party managers including 1Password, LastPass, Bitwarden and Keeper for teams that prefer to keep those separate.
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