Freshservice is listed under PSA and ticketing by Freshworks. The 12 alternatives below are listed in the same category and are compared on starting price, features and reviews from other MSPs.
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Autotask Kaseya's per-user PSA for ticketing, contracts and billing. Freshservice vs Autotask
SuperOps PSA and RMM combined for MSPs, priced per technician from £119 a month, with Monica AI included. Freshservice vs SuperOps
ConnectWise PSA Ticketing, contracts and billing for a service desk, from ConnectWise. Freshservice vs ConnectWise PSA
Atera An all-in-one RMM, PSA and remote access platform priced per technician with unlimited managed endpoints. Freshservice vs Atera
Syncro XMM Combined PSA and RMM priced per technician, with no per-endpoint fee. Freshservice vs Syncro XMM
HaloPSA Service desk, contracts and billing on a per-technician price with no per-user fees. Freshservice vs HaloPSA
DeskDay Chat-first PSA for MSPs with an AI copilot, priced per technician from $59 a month billed annually. Freshservice vs DeskDay
N-able MSP Manager Cloud help desk and billing from N-able for ticketing and invoicing, priced by quote. Freshservice vs N-able MSP Manager
Gorelo All-in-one RMM and PSA for MSPs, priced per technician across three tiers from $39 a month. Freshservice vs Gorelo
Kaseya BMS PSA for ticketing, contracts and billing, quote-only, pairs with Kaseya VSA and IT Glue. Freshservice vs Kaseya BMS
NinjaOne Cloud RMM priced $1.50-$3.75 per endpoint per month, with ticketing, PSA and backup. Freshservice vs NinjaOne
Naverisk All-in-one RMM, service desk and PSA with backup, priced per month. Freshservice vs Naverisk| Feature | Freshservice | Autotask | SuperOps | ConnectWise PSA | Atera | Syncro XMM | HaloPSA |
|---|---|---|---|---|---|---|---|
| Ticketing with SLA timers | yes | yes | yes | yes | yes | yes | yes |
| Contract and agreement management | yes | yes | yes | yes | yes | yes | yes |
| Time tracking and timesheets | yes | yes | yes | yes | yes | yes | yes |
| Billing and invoicing | no | yes | yes | yes | yes | yes | yes |
| Project management | yes | yes | yes | yes | unknown | yes | yes |
| Client self-service portal | yes | yes | yes | yes | yes | yes | yes |
| Built-in knowledge base | yes | yes | yes | yes | yes | unknown | yes |
| RMM integration | yes | yes | yes | yes | yes | yes | yes |
| Accounting integration | no | yes | yes | yes | yes | yes | yes |
| Reporting and dashboards | yes | yes | yes | yes | yes | yes | yes |
| Mobile app | yes | yes | yes | yes | yes | yes | unknown |
| Workflow and ticket automation | yes | yes | yes | yes | yes | yes | yes |
| Asset and configuration tracking | yes | yes | yes | yes | yes | yes | yes |
Autotask, which matches 11 of the 11 features Freshservice supports.
